ITIL Service (Version 5)
The ITIL Service (Version 5) course by PeopleCert equips IT service managers, service delivery leads, and digital operations professionals with skills to design resilient, AI-enabled services aligned to strategic outcomes. It solves the growing challenge of maintaining service reliability amid digital complexity, with 74% of organizations prioritizing service resilience in hybrid environments. You’ll master governance, continual improvement, and stakeholder-aligned service delivery across the lifecycle.
This course prepares for the official PeopleCert ITIL Service (Version 5) certification, featuring open-book, scenario-based exams. Koenig’s official vendor-authorized courseware ensures exam-ready proficiency with 18 hours of interactive, case-driven learning. Gain the expertise to co-create high-value digital services and progress toward the ITIL Managing Professional designation.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The ITIL 4 Certification course by PeopleCert is designed to equip professionals with advanced skills in managing digital services across their full lifecycle, preparing them for the official ITIL 4 certification exam. This 3-day intensive workshop is targeted at service managers, operations professionals, and digital transformation leads. Koenig Solutions maintains a 98 percent student satisfaction score and a 95 percent pass rate, ensuring high-quality preparation. Participants engage with core components of the ITIL service lifecycle, including service value systems and management practices, through hands-on exercises that emphasize practical application and evidence-based decision-making for complex, technology-driven environments.
This course prepares candidates for the PeopleCert-administered ITIL 4 certification, a key module toward achieving the ITIL Managing Professional designation. Certified professionals can pursue roles such as IT Service Manager or Service Delivery Manager, with average base salaries reaching 131,274 dollars annually in the U.S. Koenig Solutions enhances preparation through official courseware, expert instruction, and a Guaranteed-to-Run schedule, ensuring flexible access to training. Upon completion, graduates are positioned to lead service improvements, drive operational resilience, and contribute strategically to digital transformation initiatives within their organizations.
What You'll Learn
Skills You'll Gain
Prerequisites
- Basic understanding of IT service management concepts and practices.
- Familiarity with IT terminology and common IT processes.
- Experience working in an IT environment or supporting IT services, which can be beneficial but is not mandatory.
Certification Exam
Everything you need to know about the ITIL Service (Version 5) certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of ITIL Service (Version 5) certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the ITIL Service (Version 5) certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- IT Service Manager
- Service Delivery Manager
- IT Operations Professional
- Process Owner
- Incident Specialist
- IT Project Manager
Companies Hiring
and 5,000+ organizations worldwide seeking ITIL Service (Version 5) certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the ITIL Service (Version 5) training course
Is the ITIL Service (Version 5) certification exam included in the course fee, and what is the cost if separate?
What training formats does Koenig offer for ITIL Service (Version 5), and is there a Guaranteed-to-Run option?
How long is lab access provided, and what type of environment is used for ITIL Service (Version 5)?
What is Koenig's rescheduling and cancellation policy for the ITIL Service (Version 5) course?
What is the format and difficulty level of the ITIL Service (Version 5) certification exam?
How long is the ITIL Service (Version 5) certification valid, and what is the renewal process?
What post-training support does Koenig provide after completing the ITIL Service (Version 5) course?
What are the prerequisites or prior experience needed for the ITIL Service (Version 5) course?
What career roles and salary ranges can ITIL Service (Version 5) certification help achieve?
How does ITIL Service (Version 5) compare with self-study in terms of certification success and preparation time?
Still have questions?
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