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We're here to help you find itThe Customer Service course is a comprehensive program designed to equip learners with the essential skills and knowledge required to deliver exceptional service and enhance customer satisfaction. By engaging with this course, participants will understand the fundamental concepts of customer care, the importance of maintaining positive customer relationships, and the impact of effective service on business success.
Module 1: The Value of Customer Care sets the foundation by exploring the basics of customer care, motivation techniques, and how to differentiate oneself through superior service. As learners progress through the modules, they will delve into how customers define success and the significance of the human touch in Module 3: You Make the Difference.
Further on, the course addresses the dynamics of face-to-face interactions and the art of active listening, emphasizing the value of complaints and the service recovery process. Module 5: Who Is the Customer? introduces the concept of internal customers and value chain management, reinforcing that everyone within an organization plays a role in the customer experience.
Handling challenging situations is covered in Module 6: Engage Difficult Customers, where strategies are shared for dealing with unreasonable and angry customers, as well as unhelpful colleagues. To foster customer retention, Module 7: Increasing Customer Loyalty focuses on identifying and optimizing 'moments of truth' in customer interactions.
Lastly, Module 8: Increase Sales via Service ties customer service excellence with increased sales, teaching learners about sales orientation, highlighting features and benefits, and the nature of persuasion, thereby ensuring that customer service professionals are well-rounded in their ability to not only serve but also grow business relationships.
Overall, this course is invaluable for individuals seeking to excel in customer-facing roles, ensuring they are well-prepared to create positive customer experiences that lead to loyalty and business success.
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4-Hour Sessions
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♱ Excluding VAT/GST
Classroom Training price is on request
♱ Excluding VAT/GST
Classroom Training price is on request
Certainly! To ensure that participants are fully prepared to take on the Customer Service course and gain the most from their training, the following are the minimum required prerequisites:
These prerequisites are designed to ensure that all participants can engage with the course content effectively and apply what they learn to real-world customer service situations.
The Customer Service course by Koenig Solutions focuses on enhancing customer care skills to boost satisfaction and loyalty. Ideal for customer-facing professionals.
Gain the skills to enhance customer satisfaction and loyalty through effective customer service. This course covers customer care value, relationship management, handling difficult customers, and driving sales through service.
