Learn the Essential Skills Needed to Make Your Customer Service Shine!

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Customer Service Course Overview


The purpose of a customer service course is to help employees understand the importance of providing top-level customer service. It teaches customers how to best handle a variety of customer service situations. It also teaches them how to handle difficult customers, provide customers with what they need, and create effective customer service strategies. It is important for customer service professionals to have a thorough understanding of how to best serve their customers in order to provide great experiences, generate return customers, and develop customer loyalty. A customer service course is beneficial to both the customer service professionals and the customers they serve.
Customer Service
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The 1-on-1 Advantage

Get 1on-1 session with our expert trainers at a date & time of your convenience.
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Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.
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4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.
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Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: The Value of Customer Care
  • Understand Customer Care
  • Customer Care and Motivation
  • Standing Out with Customer Care
  • Trends in Customer Service
  • The Customer Care Equation
  • The Human Touch
  • Face-to-Face Contact
  • Service Face to Face
  • Benefits of Active Listening
  • The Value of Complaints
  • The Service Recovery Process
  • Customer Relationship Management
  • Internal Customers
  • Value Chain Management
  • The Unreasonable Customer
  • The Angry Customer
  • The Unhelpful Colleague
  • Moments of Truth
  • Analyze Moments of Truth
  • Sales Orientation
  • Features and Benefits
  • The Nature of Persuasion
Live Online Training (Duration : 8 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

400 + If you accept merging of other students. Per Participant & excluding VAT/GST
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
350 Per Participant & excluding VAT/GST
Online
05 Jun 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
03 Jul 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Customer Service
Course Prerequisites

1. Basic knowledge of customer service processes, terminology and principles
2. Ability to communicate clearly and effectively
3. Basic knowledge of relevant computer applications, such as word processing and customer service tracking software
4. Basic understanding of customer service metrics and standards
5. Basic problem-solving skills, such as problem identification and resolution
6. Basic understanding of customer service regulations and protocols
7. Ability to handle difficult customer interactions with grace and professionalism
8. Flexibility and adaptability to accommodate various customer needs
9. Willingness to learn, grow and develop

Target Audience


The target audience for a customer service training course should include anyone who is involved in interacting with customers on a regular basis, including sales associates, customer service representatives, and receptionists
For example, customer service professionals who take the training course will learn effective communication techniques and how to respond productively in difficult customer service scenarios
The customer service training course is also an excellent resource for managers and supervisors who are interested in improving the customer service practices within their department
Additionally, the training course can help instill customer service best practices within the entire organization
Lastly, customer service staff members should have a basic understanding of customer service training topics before enrolling in the course
This ensures that the course material can be used to its fullest potential

Learning Objectives of Customer Service


1. Increase customer satisfaction: Training should focus on customer service techniques that will improve customer satisfaction and loyalty. Sessions should cover topics such as communication, active listening, problem solving, understanding customer needs, and customer service best practices.
2. Build customer relationships: Training should also focus on relationship building, helping employees to understand the importance of building relationships with customers. This can include role-plays to help employees understand how to create a personalized and positive experience for customers.
3. Improve conflict resolution: Training should cover topics related to resolving customer complaints, including techniques to de-escalate situations and maintain a positive attitude.
4. Introduce new technologies: Training should also cover the latest customer service software and systems. This can include features such as customer loyalty programs, customer contact systems, customer feedback loops, and other customer service technology.
5. Foster teamwork: Teamwork is essential to customer service and training should include activities to encourage employees to work together. Activities should focus on topics such as collaboration, problem solving, and team decision making.

FAQ's

You can pay through debit/credit card or bank wire transfer.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, course requiring practical include hands-on labs.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do offer corporate training More details
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, if we have an office in your city.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
Yes, we do. For details go to flexi
Yes, we also offer weekend classes.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Yes you can request your customer experience manager for the same.
Yes, we do.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
Yes, fee excludes local taxes.
Yes, we do.
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.

Prices & Payments

Yes, We are
Yes of course.

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.