Customer Service

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Customer Service Course Overview

Enrol for this 1-day customer service training from Koenig Solutions. This Customer Service course is designed to provide students with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits.

Students will explore the background and techniques of customer interactions.

Intended Audience

  • Service Professionals

Learning Objectives

Upon completion of the Customer Service course, students will be able to:

  • Tools to provide quality customer service and make lasting impressions on customers
  • How customers define the success of your company, as well as a customer’s emotional behaviors, and how that sensitivity influences his or her decision making
  • Techniques to increase customer satisfaction through your behavior, sensitivity, and respect
  • The techniques for providing service through face-to-face contact, the factors that contribute to the success of that contact, and the benefits of actively listening to your customers
  • The stages of customer management and recognize who your internal customers are. You will also explore value chain management and how to make positive long-term decisions that add value to your company
  • The guidelines for dealing with unreasonable and irate customers
  • Action to increase the loyalty of the customers you serve
  • Sales via customer service

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Methodology
New
Certification Insurance
4-Hour Sessions
Certificate Insurance
2nd Shot Free
3,400+ Courses
Flexi
(Instructor Led On-Demand Videos)
Destination Training
Ultra Fast Track for Experienced IT Professionals
Comfort Track
When You Want To Take It Easy!

You will learn:

Module 1: The Value of Customer Care
  • Understand Customer Care
  • Customer Care and Motivation
  • Standing Out with Customer Care
  • Trends in Customer Service
  • The Customer Care Equation
  • The Human Touch
  • Face-to-Face Contact
  • Service Face to Face
  • Benefits of Active Listening
  • The Value of Complaints
  • The Service Recovery Process
  • Customer Relationship Management
  • Internal Customers
  • Value Chain Management
  • The Unreasonable Customer
  • The Angry Customer
  • The Unhelpful Colleague
  • Moments of Truth
  • Analyze Moments of Truth
  • Sales Orientation
  • Features and Benefits
  • The Nature of Persuasion
Live Online Training (Duration : 8 Hours) 300 + If you accept merging of other students. Per Participant
Group Training
Online
15 Aug GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)
05 Sep GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)
03 Oct GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Physical Classroom Training with 4 hours /8 hours option is available. Enquire Now!
Can’t Attend Live Online? Buy Flexi For Only $199 (Video Recording of Live Online)
Enquire Now!
Comfort Track

If you think 8 hours is too fast, we can offer Comfort Track for 16 hours for only USD 600
Enquire Now!

Course Prerequisites

None

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FAQ's

Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Courseware
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
No, it is not included.
In both, you choose the schedule. In public, other participants can join, Private other participants want to join.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen. It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however, it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes. You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Dubai, Goa, Delhi, Bangalore.
Yes you can request your customer experience manager for the same.
Yes of course. 100% refund if training not upto your satisfaction.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.