High Velocity ITSM Blueprint - Unifying PIC Governance With MSF Operational Excellence

03 Jul 2026 08:30 AM CST

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Webinar Overview

This webinar explores how organizations can move beyond traditional operational silos by integrating Plan-Implement-Control (PIC) governance with Monitor-Support-Feedback (MSF) operational excellence.Participants will learn how to design connected value streams, implement cross-functional integration blueprints, and achieve high-velocity IT delivery without compromising stability. The session combines practical frameworks, real-world scenarios, and strategic insights to help IT professionals transition from process-centric operations to system-driven service management.

Key Points

Understanding PIC (Governance) and MSF (Operations) alignment
Designing connected IT value streams
Eliminating silos through system design
Achieving high-velocity IT without breaking service stability
Strategic career shift for ITSM professionals

Meet The Trainer

Jitender Singh

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High Velocity ITSM Blueprint - Unifying PIC Governance With MSF Operational Excellence

Webinar Summary:

This webinar explores how organizations can move beyond traditional operational silos by integrating Plan-Implement-Control (PIC) governance with Monitor-Support-Feedback (MSF) operational excellence. Participants will learn how to design connected value streams, implement cross-functional integration blueprints, and achieve high-velocity IT delivery without compromising stability. The session combines practical frameworks, real-world scenarios, and strategic insights to help IT professionals transition from process-centric operations to system-driven service management.

03 Jul 2026 | 08:30 AM CST 1 Hour

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High Velocity ITSM Blueprint - Unifying PIC Governance With MSF Operational Excellence