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High Velocity ITSM Blueprint - Unifying PIC Governance With MSF Operational Excellence

03 Jul 2026   08:30 AM CST

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Webinar Overview
This webinar explores how organizations can move beyond traditional operational silos by integrating Plan-Implement-Control (PIC) governance with Monitor-Support-Feedback (MSF) operational excellence.Participants will learn how to design connected value streams, implement cross-functional integration blueprints, and achieve high-velocity IT delivery without compromising stability. The session combines practical frameworks, real-world scenarios, and strategic insights to help IT professionals transition from process-centric operations to system-driven service management.
Key Points

  • Understanding PIC (Governance) and MSF (Operations) alignment
  • Designing connected IT value streams
  • Eliminating silos through system design
  • Achieving high-velocity IT without breaking service stability
  • Strategic career shift for ITSM professionals
Meet The Trainer
Jitender Singh
Jitender Singh

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This webinar explores how organizations can move beyond traditional operational silos by integrating Plan-Implement-Control (PIC) governance with Monitor-Support-Feedback (MSF) operational excellence. Participants will learn how to design connected value streams, implement cross-functional integration blueprints, and achieve high-velocity IT delivery without compromising stability. The session combines practical frameworks, real-world scenarios, and strategic insights to help IT professionals transition from process-centric operations to system-driven service management.

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