From Chat To Action - Building Production Ready AI Agents With Microsoft Copilot And Dynamics 365 CRM

07 Oct 2026 02:30 AM CST

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Webinar Overview

This webinar explores how organizations can move beyond conversational AI to build production-ready AI agents using Microsoft Copilot integrated with Dynamics 365 CRM. It focuses on enabling agents to perform real business actions such as retrieving CRM data, updating records, and triggering workflows through Dataverse and Power Automate. Participants will learn how to design AI agents that are not just responsive, but operational and business-driven within enterprise environments.

Key Points

Transforming customer engagement by replacing chatbots with task-executing AI agents.
Automate and optimize everyday CRM workflows
Automate case handling, and support sales operations

Meet The Trainer

Victor Ojochenemi Oguche

Highly skilled Microsoft Dynamics 365 CRM Trainer with over 5 years of experience, providing engaging, business-focused training in various modules. Known for simplifying complex concepts and enhancing system adoption, proficiency, and efficiency through practical, scenario-based learning in diverse industries.

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From Chat To Action - Building Production Ready AI Agents With Microsoft Copilot And Dynamics 365 CRM

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07 Oct 2026 | 02:30 AM CST 1 Hour

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From Chat To Action - Building Production Ready AI Agents With Microsoft Copilot And Dynamics 365 CRM