From Chat To Action - Building Production Ready AI Agents With Microsoft Copilot And Dynamics 365 CRM

Webinar Summary:

This webinar explores how organizations can move beyond conversational AI to build production-ready AI agents using Microsoft Copilot integrated with Dynamics 365 CRM. It focuses on enabling agents to perform real business actions such as retrieving CRM data, updating records, and triggering workflows through Dataverse and Power Automate. Participants will learn how to design AI agents that are not just responsive, but operational and business-driven within enterprise environments.

Webinar Summary:

This webinar introduces the fundamentals of Generative AI and its growing impact on modern businesses and technology. Participants will understand how Generative AI works, the key concepts behind Large Language Models (LLMs), and the opportunities it creates across industries. The session covers practical business use cases, common AI tools and services, and important considerations such as security, governance, and responsible AI. Attendees will also explore how organizations can adopt Generative AI strategically to improve productivity, innovation, and customer experiences. By the end of the session, both business leaders and technical professionals will have a clear roadmap for leveraging Generative AI effectively.