Creating AI Agents That Automate Sales And Customer Service In Dynamics 365 CRM

Webinar Summary:

This webinar introduces how Microsoft Copilot in Excel helps users analyze, organize, and understand data more efficiently. Participants will learn how to use Copilot for data exploration, sorting, filtering, conditional formatting, fixing missing data, creating visualizations, and generating useful insights from spreadsheets. By the end of the webinar, participants will understand how Copilot can save time, reduce manual effort, and improve data-driven decision-making in Excel

Webinar Summary:

Containers are the backbone of modern applications, but managing raw Kubernetes at scale creates massive infrastructure friction. Learn how to architect, deploy, and operationalize vSphere Kubernetes Services within VCF 9.0 to provide developers with native cloud-like APIs while retaining enterprise-grade IT control.

Webinar Summary:

This session explores the evolution from traditional chatbots to intelligent AI agents capable of automating sales and customer service processes in Dynamics 365 CRM. It demonstrates how Copilot agents can qualify leads, route cases, update records, and trigger follow-up actions automatically. The webinar emphasizes practical business impact, including improved responsiveness and operational efficiency.