Creating AI Agents That Automate Sales And Customer Service In Dynamics 365 CRM

08 Sep 2026 09:30 AM CST

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Webinar Overview

This session explores the evolution from traditional chatbots to intelligent AI agents capable of automating sales and customer service processes in Dynamics 365 CRM. It demonstrates how Copilot agents can qualify leads, route cases, update records, and trigger follow-up actions automatically. The webinar emphasizes practical business impact, including improved responsiveness and operational efficiency.

Key Points

Transforming customer engagement by replacing chatbots with task-executing AI agents.
Automate and optimize everyday CRM workflows
Automate case handling, and support sales operations

Meet The Trainer

Victor Ojochenemi Oguche

Highly skilled Microsoft Dynamics 365 CRM Trainer with over 5 years of experience, providing engaging, business-focused training in various modules. Known for simplifying complex concepts and enhancing system adoption, proficiency, and efficiency through practical, scenario-based learning in diverse industries.

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Creating AI Agents That Automate Sales And Customer Service In Dynamics 365 CRM

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08 Sep 2026 | 09:30 AM CST 1 Hour

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Creating AI Agents That Automate Sales And Customer Service In Dynamics 365 CRM