Beyond Chatbots - Creating AI Agents That Automate Sales And Customer Service In Microsoft Dynamics 365 CRM

Webinar Summary:

This webinar is designed to help learners prepare effectively for the DP-700: Microsoft Fabric Data Engineer exam, focusing on both conceptual clarity and practical application. The session aims to bridge the gap between theory and hands-on skills, ensuring participants are confident in tackling exam scenarios. By the end of the session, participants will: Gain clarity on exam domains and weightage, Learn practical strategies for pipeline design and troubleshooting, Understand how to apply Fabric features to real-world data engineering tasks., Be equipped with study tips, mnemonics, and resources for exam success.

Webinar Summary:

Negotiation is an essential workplace skill that influences business relationships, decision-making, conflict resolution, and organizational success. This webinar introduces participants to the core principles of effective negotiation, helping them understand how to prepare strategically, communicate persuasively, and achieve mutually beneficial outcomes. Participants will explore different negotiation styles, learn how to identify interests versus positions, manage difficult conversations, and build collaborative solutions while maintaining strong professional relationships. Through practical examples and workplace scenarios, the session will equip attendees with techniques to negotiate confidently and effectively in a variety of business situations

Webinar Summary:

This session explores the evolution from traditional chatbots to intelligent AI agents capable of automating sales and customer service processes in Dynamics 365 CRM. It demonstrates how Copilot agents can qualify leads, route cases, update records, and trigger follow-up actions automatically. The webinar emphasizes practical business impact, including improved responsiveness and operational efficiency.