Copilot Studio in a Day formerly PVAIAD Course Overview

Thank you for reaching out for clarification on the prerequisites for the Power Virtual Agents in a Day course. It's important that participants come prepared to get the most out of the training. Below are the minimum required prerequisites for individuals considering enrollment:

• Basic understanding of how chatbots function and their purpose in customer engagement.
• Familiarity with the Microsoft 365 environment, particularly Microsoft Teams, as the course includes creating a chatbot within Teams.
• No prior experience in programming or bot development is necessary, but a general comfort with technology and willingness to learn new software interfaces will be beneficial.
• Ability to navigate and use web browsers to access and analyze content, as the course involves creating topics from existing webpages.
• It is helpful to have some knowledge of customer service principles and practices, as they are relevant to designing effective chatbot conversations.

These prerequisites are designed to ensure that you are equipped to fully participate in and benefit from the course content. They are not meant to be barriers to entry, but rather to set a foundation for a successful learning experience.

Target Audience for Power Virtual Agents in a Day

1. "Power Virtual Agents in a Day" is a course designed for professionals seeking to build, integrate, and manage AI-driven chatbots within Microsoft Teams.

   
   

2. Target audience for the "Power Virtual Agents in a Day" course:

   
   

• IT Professionals interested in AI chatbot integration
• Customer Support Managers aiming to implement chatbots for service improvement
• Business Analysts looking to automate customer interactions
• Developers who want to create chatbots without writing code
• Microsoft Teams Administrators seeking to enhance team collaboration
• User Experience Designers focusing on conversational interfaces
• Process Automation Specialists
• Digital Transformation Managers
• AI and Machine Learning Enthusiasts
• Sales Professionals interested in leveraging chatbots for customer engagement
• Marketing Professionals looking to personalize customer communication with chatbots
• HR Professionals considering chatbots for employee services and engagement

Learning Objectives - What you will Learn in this Power Virtual Agents in a Day?

1. Introduction: The Power Virtual Agents in a Day course equips students with the skills to build, implement, and manage chatbots using Microsoft's Power Virtual Agents, focusing on practical applications within Microsoft Teams and beyond.

2. Learning Objectives and Outcomes:

• Understand the fundamentals of Power Virtual Agents and their role in creating intelligent chatbots.
• Learn how to extract and utilize content from webpages to create informative chatbot dialogue topics.
• Gain knowledge on implementing user authentication within chatbots to personalize interactions and maintain security.
• Acquire the skills to build a functional chatbot directly within Microsoft Teams, enhancing team collaboration.
• Develop an understanding of best practices for designing chatbot conversations that are engaging and user-friendly.
• Explore the capabilities of Power Virtual Agents to analyze and improve chatbot performance using analytics.
• Experience with the end-to-end process of deploying a chatbot and managing its lifecycle.
• Learn how to integrate chatbots with other Microsoft Power Platform components and external services for extended functionality.
• Understand how to handle complex scenarios in chatbot conversations using advanced techniques such as branching logic and variables.
• Discover strategies to troubleshoot and refine chatbot experiences based on user feedback and interaction data.