AB-730 - Exam Prep Course Overview

AB-730 - Exam Prep is designed to equip learners with the essential skills needed for success in the Microsoft Dynamics 365 Customer Service certification exam. In this course, participants will explore key topics, including configuring customer service applications, case management, SLAs, and knowledge management.

Furthermore, the course covers omnichannel engagement, automation, and effective strategies for leveraging analytics and insights. The final session includes a closing Q&A for reinforced understanding. By the end of the course, students will gain practical insights that can be applied directly to enhance customer service practices within their organizations, ensuring they are well-prepared for the exam. Join us to elevate your skills and advance your career!