MB-220T00: Dynamics 365 Customer Insights - Journeys Course Overview

MB-220T00: Dynamics 365 Customer Insights - Journeys Course Overview

The MB-220T00: Dynamics 365 Customer Insights - Journeys course is designed to equip learners with the knowledge and skills to implement, manage, and utilize the marketing capabilities of Dynamics 365 Marketing. Throughout the course, participants will learn how to set up and manage Dynamics 365 Marketing, ensuring they can effectively configure marketing settings, handle domain authentication, and adhere to email best practices and GDPR regulations.

Learners will gain hands-on experience in managing customers, creating marketing forms and pages, developing targeted segments, and managing subscription centers to comply with double opt-in requirements. They will also dive into creating and managing both outbound and real-time marketing emails, customer journeys, and strategies for managing events and webinars.

The course delves into creating surveys with Dynamics 365 Customer Voice and analyzing marketing insights, providing learners with the tools to evaluate marketing initiatives and interpret analytics. By the end of the course, participants will have a comprehensive understanding of how to review event and survey results, positioning them to drive successful marketing strategies using Dynamics 365 Marketing.

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  • Live Online Training (Duration : 32 Hours)
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  • Live Online Training (Duration : 32 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites

To ensure that participants are well-prepared and can gain the maximum benefit from the MB-220T00: Dynamics 365 Customer Insights - Journeys course, the following prerequisites are recommended:


  • Basic understanding of marketing principles and practices.
  • Familiarity with Microsoft Dynamics 365 and its operation as a CRM platform.
  • Comfort with navigating computer systems and software interfaces.
  • Some experience with data analysis and interpretation is beneficial.
  • Knowledge of common marketing channels such as email, social media, and web content.
  • Awareness of data privacy principles, including GDPR, is helpful but not essential.
  • No advanced technical skills or programming knowledge required.

Please note that these prerequisites are designed to provide a foundational understanding necessary to effectively engage with the course material. While having additional experience in marketing or Dynamics 365 can enhance the learning experience, the course is structured to be accessible to those who meet the minimum knowledge requirements.


Target Audience for MB-220T00: Dynamics 365 Customer Insights - Journeys

The MB-220T00: Dynamics 365 Customer Insights - Journeys course equips professionals to leverage marketing tools within Dynamics 365.


Job roles and audience for the course:


  • Marketing Managers and Executives
  • CRM Managers
  • Sales and Marketing Analysts
  • Digital Marketing Specialists
  • Customer Relationship Managers
  • Marketing Automation Consultants
  • Dynamics 365 Administrators and Consultants
  • Data Analysts focused on customer insights
  • IT Professionals aiming to implement marketing solutions
  • Business Analysts seeking to understand customer journey analytics
  • Professionals working on GDPR compliance within marketing teams
  • Email Marketing Managers
  • Event Coordinators and Planners managing events through Dynamics 365
  • Customer Service Managers looking to enhance customer experiences
  • Product Managers integrating marketing insights into product development


Learning Objectives - What you will Learn in this MB-220T00: Dynamics 365 Customer Insights - Journeys?

Introduction to Learning Outcomes

Gain proficiency in utilizing Dynamics 365 Marketing to create compelling customer journeys, manage marketing initiatives, and analyze results for strategic improvements.

Learning Objectives and Outcomes

  • Set up and configure Dynamics 365 Marketing for organizational needs, ensuring proper domain authentication and adherence to email best practices and GDPR compliance.
  • Effectively manage accounts, contacts, and leads within Dynamics 365 to build and maintain a robust customer database.
  • Create and manage marketing forms and pages to facilitate lead generation and customer interaction while adhering to internet marketing standards.
  • Develop targeted customer segments and manage subscription centers, incorporating double opt-in processes to maintain data integrity and comply with consent regulations.
  • Design and implement marketing emails and journeys for both outbound and real-time marketing strategies, enhancing customer engagement.
  • Utilize Dynamics 365 Marketing tools to create and manage on-site and webinar events, promoting participation and leveraging advanced event management features.
  • Create and distribute surveys with Dynamics 365 Customer Voice to gather actionable feedback and improve customer experiences.
  • Analyze marketing data using Dynamics 365 analytics tools to evaluate the effectiveness of marketing initiatives and real-time marketing analytics.
  • Utilize the marketing calendar to plan and review marketing activities, ensuring strategic alignment and resource optimization.
  • Interpret event and survey results to measure success and identify opportunities for optimization and increased ROI.

FAQ's


You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
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You can request a refund if you do not wish to enroll in the course.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
Yes, we do offer corporate training More details
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
Yes you can request your customer experience manager for the same.
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After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
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Yes, we also offer weekend classes.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Testing Via Qubits
  • Remote Labs
Yes, Koenig Solutions is a Microsoft AI Cloud Partner having delivery capability across all titles.
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

This Microsoft Dynamics 365 for Marketing course is best suited for IT and marketing professionals looking to leverage the Marketing aspects of the Microsoft Dynamics 365 system for business success.

The cost of this Microsoft Dynamics 365 for Marketing course depends on the location of the candidate and the method of learning. There are free self-paced learning paths available on the Microsoft website. However, it is best if an individual is part of instructor-led training, where the trainer showcases how to use the tool to its fullest potential through labs and real-world exercises. At Koenig Solutions, the cost of this Microsoft Dynamics 365 for Marketing training is USD 1050 for 1-to-1 training and USD 500 for group training.

The cost of this MB 220 exam sits at USD 165. However, this cost will fluctuate depending on the location of the participant and can be taken at any Pearson Vue test center either in person or through web proctored mode.

The duration of this Microsoft Dynamics 365 for Marketing online course is four days.

This Microsoft Dynamics 365 for Marketing course is not beginner-friendly and is aimed at intermediate-level professionals with certain experience on the Microsoft Dynamics platform.

Participants who enrol for the Microsoft Dynamics 365 for Marketing certification training will get:

  • A copy of the Microsoft Dynamics 365 for Marketing course material
  • Microsoft Dynamics 365 for Marketing MB 220 Sample Papers
  • Dynamics 365 exercises developed by an expert trainer
  • Microsoft Dynamics 365 for Marketing course completion certificate from an Authorized Microsoft Gold Partner

Yes, Koenig Solutions is an accredited Microsoft Gold Partner Training Partner to deliver Microsoft Dynamics 365 for Marketing Certification Training worldwide.

You can take up this Microsoft Dynamics 365 for Marketing certification training course in multiple delivery modes that include:

  • Instructor-led classroom training
  • Instructor-led Live online training
  • 1-on-1 training
  • Fly-me-a-Trainer
  • Corporate/on-site training

Prices & Payments

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Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

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