Essential Guide to ISO/IEC 20000 Transition Course - Elevate Your IT Service Management Skills

Course Contents

ISO/IEC 20000 Transition Course Overview

The ISO/IEC 20000 Transition certification is a globally recognized standard denoting effective IT service management in an organization. The certification helps companies to design, implement, and manage service lifecycle processes. It aligns with ITIL (Information Technology Infrastructure Library) framework and focuses on continual improvement of IT services, optimizing the use of information systems to achieve business objectives. Industries use ISO/IEC 20000 transition certification to align their IT services with business needs, strategically integrate technology to support business goals, enhance reputation, improve operational efficiency, and mitigate IT risks. Its importance in showing compliance with best practices is recognized by both customers and suppliers as it boosts confidence in the quality of services provided.


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Live Online Training (Duration : 16 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1200 + If you accept merging of other students. Per Participant & excluding VAT/GST
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
850 Per Participant & excluding VAT/GST
11 - 12 Dec
09:00 AM - 05:00 PM CST
(8 Hours/Day)
15 - 16 Jan
09:00 AM - 05:00 PM CST
(8 Hours/Day)
+ If you accept merging of other students.
Course Prerequisites
• Possession of ISO/IEC 20000 IT Service Management certification
• Minimum of 2 years of work experience in IT Service Management
• Completed formal ISO/IEC 20000 certification training
• Understanding of the PDCA cycle
• Familiarity with the requirements of ISO/IEC 20000 standard
• Basic knowledge of the audit and certification process.

ISO/IEC 20000 Transition Certification Training Overview

ISO/IEC 20000 Transition certification training is a comprehensive course designed to support organizations migrating from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018. The course covers various topics including the introduction to the new edition, changes in terms and definitions, understanding the service life cycle, and understanding changes related to requirements for service management system (SMS). The training also focuses on risk management, quality assurance, and continual improvement to help organizations align with the new standard.

Why Should You Learn ISO/IEC 20000 Transition?

The ISO/IEC 20000 Transition course provides detailed insights into service management system updates, helping professionals enhance their understanding of new requirements and modifications. It enables effective transition planning, boosting organisational efficiency and alignment with global standards. This boosts career opportunities, business credibility and customer confidence.

Target Audience for ISO/IEC 20000 Transition Certification Training

- IT professionals aiming for higher management roles
- Auditors dealing with Service Management System (SMS) standard
- Consultants providing ISO/IEC 20000 transition guidance
- Corporate professionals responsible for maintaining SMS conformity
- IT service providers seeking to demonstrate their service quality.

Why Choose Koenig for ISO/IEC 20000 Transition Certification Training?

- Boost Your Career: Koenig Solutions aids in accelerating career growth with ISO/IEC 20000 Transition training.
- Certified Instructor: Benefit from learning under the guidance of certified professionals with industry experience.
- Customized Training Programs: Enjoy tailored training programs suited to individual learning needs.
- Destination Training: Opportunity for immersive learning at any Koenig center worldwide.
- Affordable Pricing: Get quality training without breaking the bank.
- Top Training Institute: Learn from a reputable and internationally recognized institute.
- Flexible Dates: Choose convenient training dates according to personal calendar.
- Instructor-Led Online Training: Experience interactive, live training in an online mode.
- Wide Range of Courses: Enjoy the freedom to choose from a large variety of courses.
- Accredited Training: Gain widely recognized and accredited professional certification.

ISO/IEC 20000 Transition Skills Measured

After completing ISO/IEC 20000 Transition certification training, an individual can gain skills in understanding the differences between ISO/IEC 20000:2011 and ISO/IEC 20000:2018. They can learn to manage the transition processes between two versions, understand effective continual improvement practices according to the new version, and learn about updated terms, definitions, requirements, and high-level structure. Moreover, they gain knowledge in planning, implementing and managing the Service Management System (SMS).

Top Companies Hiring ISO/IEC 20000 Transition Certified Professionals

Top companies like IBM, Amazon, Accenture, Wipro, and HCL Technologies are actively hiring ISO/IEC 20000 Transition certified professionals. These companies require such experts to ensure best practices in IT service management, assisting with effective transition and continual improvement of services based on this standard.

Learning Objectives - What you will Learn in this ISO/IEC 20000 Transition Course?

The main objective of the ISO/IEC 20000 Transition course is to equip learners with an in-depth understanding of changes in the 2018 version of ISO/IEC 20000-1, transitioning from the 2011 version. They would learn how to interpret and implement the new requirements into their organization’s IT service management system (SMS). The course aims to elucidate how the new version relates and aligns with other management system standards and IT service management frameworks. It intends to help professionals analyze the gaps in their current SMS, conduct risk assessments effectively, and plan appropriate actions to enable a smooth transition to the updated standard.


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