ISO/IEC 20000 Transition Certification Training Course Overview

The ISO/IEC 20000 Transition training course enables you to gain a thorough understanding of the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018. During this training course, you will be able to acquire the necessary knowledge and expertise to support an organization in planning and implementing the process of transitioning from an ISO/IEC 20000-1:2011 SMS to ISO/IEC 20000-1:2018 in a timely manner.

Target Audience

  • Managers, trainers and/or consultants involved in an ISO/IEC 20000-1:2018 SMS transition
  • Individuals responsible for the transition process from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018 
  • Auditors seeking to perform the ISO/IEC 20000-1:2018 transition certification

Learning Objective

  • Learn about the main differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
  • Comprehend the new concepts and requirements of ISO/IEC 20000-1:2018
  • Learn how to effectively apply the ISO/IEC 20000-1:2018 changes to an existing Service Management System (SMS)
  • Understand the new high-level structure of ISO/IEC 20000-1:2018 and learn how to apply it to an existing SMS

ISO/IEC 20000 Transition (16 Hours) Download Course Contents

Live Virtual Classroom

Fee : On Request
9 AM - 5 PM (Flexible Time Slots for 4 hours option)




Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

Special Solutions for Corporate Clients! Click here

Hire Our Trainers! Click here

Request More Information

Course Prerequisites

A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of the transition processes.