Dynamics 365 Customer Engagements App Extensibility Course Overview

Dynamics 365 Customer Engagements App Extensibility Course Overview

The Dynamics 365 Customer Engagement (CE) Apps Extensibility course is designed to equip learners with the skills needed to customize and extend the capabilities of the Dynamics 365 CE suite. This course lays the foundational knowledge with Microsoft Dynamics 365 Fundamentals, where participants learn about the core concepts, terminology, and functionalities.

In Module 2, learners dive into hands-on lessons on how to create both model-driven and canvas apps within Power Apps, mastering advanced techniques to manage data. They learn to automate workflows using Power Automate and get an introduction to development within the Power Platform. The course also covers extending the Microsoft Dataverse and the Power Platform user experience with model-driven apps, developing custom components with the Power Apps Component Framework, extending Power Apps portals, and integrating with Power Platform. This comprehensive training ensures learners can effectively adapt Dynamics 365 CE to meet specific business requirements, thereby enhancing organizational efficiency and user experience.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

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  • Live Online Training (Duration : 48 Hours)
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♱ Excluding VAT/GST

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Course Prerequisites

Certainly! Below are the minimum required prerequisites for students interested in undertaking training in the Dynamics 365 Customer Engagements App Extensibility course:

  • Basic Understanding of Business Operations: Familiarity with common business scenarios and practices.

  • General IT Knowledge: A foundational understanding of IT principles and the software development process.

  • Experience with Microsoft Dynamics 365: Prior exposure to or experience with Dynamics 365 or other CRM software is beneficial.

  • Familiarity with Microsoft Power Platform: Some experience with the components of the Microsoft Power Platform, including Power Apps, Power Automate, and Power BI.

  • Knowledge of Data Management Concepts: An understanding of basic data management principles, including data modeling and data storage.

  • Fundamentals of Microsoft Dataverse: Awareness of Microsoft Dataverse (formerly known as Common Data Service) and its role in managing and storing data for business applications.

  • Basic Programming Skills (Optional): While not strictly necessary, having some background in programming (JavaScript, C#, etc.) can be advantageous when dealing with more advanced extensibility scenarios.

Please note that while these prerequisites will help ensure a smoother learning experience, we encourage all interested learners to enroll, as the course is designed to guide you through the fundamentals to more advanced concepts. Our instructors are adept at tailoring the training to accommodate different skill levels within the class.

Target Audience for Dynamics 365 Customer Engagements App Extensibility

  1. This Dynamics 365 Customer Engagements App Extensibility course equips IT professionals with skills to build and extend powerful CRM solutions.

  2. Target audience for the Dynamics 365 Customer Engagements App Extensibility course:

  • CRM Developers
  • Technical Consultants
  • Solutions Architects
  • Power Platform Developers
  • Dynamics 365 Administrators
  • Business Analysts with a technical background
  • IT Professionals looking to specialize in CRM systems
  • Microsoft Certified Professionals aiming to expand their expertise in Dynamics 365
  • System Integrators working with Dynamics 365 and Power Platform
  • Application Developers seeking to integrate existing systems with Dynamics 365

Learning Objectives - What you will Learn in this Dynamics 365 Customer Engagements App Extensibility?

Introduction to Learning Outcomes:

Gain expertise in Dynamics 365 CE customization and app development through model-driven and canvas apps, advanced data techniques, Power Automate, and extending the Power Platform.

Learning Objectives and Outcomes:

  • Understand the fundamentals of Microsoft Dynamics 365 CRM and its application in business processes.
  • Learn to create and customize model-driven applications within Power Apps to tailor Dynamics 365 to specific organizational needs.
  • Design and build intuitive canvas apps in Power Apps, leveraging various data sources and services.
  • Apply advanced techniques to enhance data handling and user experience within canvas apps.
  • Automate workflows and business processes using Power Automate to increase efficiency within Dynamics 365.
  • Acquire knowledge on the development capabilities of the Power Platform, focusing on extending its functionality and services.
  • Extend and customize the Microsoft Dataverse to suit complex business requirements and data models.
  • Enhance user experiences in Model-Driven Apps by leveraging the Power Platform’s extensibility features.
  • Create and use custom components with Power Apps Component Framework to build rich and interactive interfaces.
  • Integrate Dynamics 365 CE with other services and applications using Power Platform tools and Microsoft Dataverse for a seamless data ecosystem.