Oracle/Siebel Fundamentals Rel 15.5 Ed 1

Siebel Fundamentals Rel 15.5 Ed 1 Certification Training Course Overview

Enroll for the 2-day Siebel Fundamentals certification training course from Koenig Solutions accredited by Oracle.

Students learn to navigate and maintain data in Siebel applications by using common entities. Students explore built-in functionality in Siebel Sales and Siebel Call Center and then other cross-application features. The course is appropriate for customers on Siebel 15.x and Siebel 8.x. Hands-on activities are performed using Open UI

Target Audience:

The course is meant for End User and Implementer

 

Learning Objectives

Upon completion of this course, you will learn to:

  • Describe Siebel Customer Relationship Management (CRM) applications
  • Navigate the Siebel application user interface (UI)
  • Work with common Siebel business entities
  • User basic functionality of Siebel Sales and Siebel Call Center
  • Describe common cross-application features
  • Describe recommended implementation practices

 

Siebel Fundamentals Rel 15.5 Ed 1 (16 Hours) Download Course Contents

Live Virtual Classroom Fee For Both Group Training & 1-on-1 Training On Request
Group Training
02 - 03 Aug 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 07 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Modules

Module 1: Using Siebel CRM
  • Introducing Siebel CRM Applications
  • Navigating
  • Working with Data in the Siebel User Interface
Module 2: Common Siebel Business Entities
  • Representing customers with Accounts and Contacts
  • Describing tasks with Activities
  • Defining sales-related objects with Opportunities and Quotes
  • Resolving customer issues with Service Requests
  • Using Siebel business entities to implement business practices
Module 3: Siebel Application Features
  • Siebel Sales scenario: Opportunity Management
  • Siebel Sales scenario: Forecasting
  • Remote, TAS, Sales Methodologies
  • Siebel Call Center: service scenario
  • Email Response, SmartScript, Hoteling, and Multi-Tenancy
Module 4: Other Siebel Features
  • iHelp
  • Inbox
  • Reports
  • Audit Trail
  • Search
  • Administration
Module 5: Recommended Implementation Practices
  • Topic details are not available.
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Course Prerequisites
  • Basic Computer Knowledge.