Siebel Fundamentals Rel 15.5 Course Overview

Siebel Fundamentals Rel 15.5 Course Overview

The Siebel Fundamentals Rel 15.5 course is designed to provide learners with a comprehensive understanding of Siebel CRM applications. It is tailored for professionals who wish to gain expertise in using, managing, and implementing Siebel solutions within their organizations. This course is essential for those seeking Siebel online training to enhance their skills in customer relationship management and improve their operational efficiency.

Starting with Module 1, participants are introduced to Siebel CRM applications, learning how to navigate the system and manage data within the Siebel User Interface effectively. Module 2 delves into the common business entities used in Siebel, such as Accounts, Contacts, Activities, Opportunities, Quotes, and Service Requests, providing the foundational knowledge to represent customers and tasks.

In Module 3, learners explore various Siebel application features through real-world scenarios, including opportunity management, forecasting, and call center operations, enhancing their ability to apply Siebel solutions to sales and service contexts. Module 4 covers additional features like iHelp, Inbox, Reports, Audit Trail, Search, and Administration, ensuring a well-rounded understanding of the system.

Finally, Module 5 emphasizes recommended implementation practices, guiding participants to apply their knowledge in practical, effective ways. Overall, the Siebel Fundamentals Rel 15.5 course through Siebel online training equips learners with the critical skills and knowledge to leverage Siebel CRM for business success.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

Purchase This Course

Fee On Request

  • Live Online Training (Duration : 16 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
  • date-img
  • date-img

♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

  • Live Online Training (Duration : 16 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

Request More Information

Email:  WhatsApp:

Koenig's Unique Offerings


1-on-1 Training

Schedule personalized sessions based upon your availability.


Customized Training

Tailor your learning experience. Dive deeper in topics of greater interest to you.


4-Hour Sessions

Optimize learning with Koenig's 4-hour sessions, balancing knowledge retention and time constraints.


Free Demo Class

Join our training with confidence. Attend a free demo class to experience our expert trainers and get all your queries answered.

Course Prerequisites

To ensure that participants can fully benefit from the Siebel Fundamentals Rel 15.5 course, it is important that they meet certain prerequisites. These prerequisites are designed to provide a foundation of knowledge and skills upon which the course material will build. Here are the minimum required prerequisites:

  • Basic understanding of CRM concepts and terminology: Familiarity with the principles of customer relationship management helps in comprehending the functionalities of Siebel CRM.
  • Fundamental knowledge of database concepts: Knowledge of how databases work, including an understanding of tables and fields, will help in understanding how Siebel CRM stores and manages data.
  • Experience with using web browsers: Comfort with navigating the internet and using web applications is essential, as Siebel CRM is a web-based application.
  • General computer literacy: Proficiency with using computers, including familiarity with operating systems, desktop applications, and the ability to navigate file systems.
  • Basic business knowledge: Awareness of common business processes in areas such as sales, marketing, and customer service will be beneficial when learning about Siebel CRM's application in these domains.

These prerequisites are intended to prepare students for a successful learning experience without assuming advanced technical skills or prior experience with Siebel CRM. If you meet these minimum requirements, you are encouraged to enroll in the Siebel Fundamentals Rel 15.5 course and start your journey toward mastering Siebel CRM.

Target Audience for Siebel Fundamentals Rel 15.5

The Siebel Fundamentals Rel 15.5 course offers comprehensive training on Siebel CRM applications, tailored for professionals seeking expertise in CRM solutions.

  • IT professionals interested in Customer Relationship Management (CRM) systems
  • Siebel application administrators and developers
  • Sales and marketing professionals who use or intend to use Siebel CRM in their strategies
  • Customer support and call center representatives looking to leverage Siebel for improved customer service
  • Business analysts and project managers involved in CRM projects
  • Technical consultants and implementation specialists focusing on Siebel solutions
  • System integrators working with Siebel CRM
  • Database administrators managing the backend of CRM systems
  • IT managers and executives considering or overseeing Siebel CRM deployments
  • Professionals seeking to upgrade their skills to the latest version of Siebel
  • Business process owners responsible for sales, marketing, or service functions within their organizations

Learning Objectives - What you will Learn in this Siebel Fundamentals Rel 15.5?

Introduction to Learning Outcomes:

The Siebel Fundamentals Rel 15.5 course equips students with a comprehensive understanding of Siebel CRM applications, from basic navigation to implementing complex business practices and improving customer relationship management.

Learning Objectives and Outcomes:

  • Grasp the Basics of Siebel CRM Applications: Understand the purpose and functionality of Siebel CRM to enhance customer interactions.
  • Navigate Effectively: Learn to navigate the Siebel user interface efficiently to optimize user workflow.
  • Manage Data: Acquire skills to work with data within Siebel, including creating, modifying, and querying records.
  • Understand Siebel Business Entities: Gain knowledge of core business entities like Accounts, Contacts, and Service Requests and how they represent customers and tasks.
  • Implement Business Practices: Learn to use Siebel business entities to support and streamline your organization's specific business practices.
  • Siebel Sales and Service Scenarios: Understand and manage sales processes with Opportunity Management and Forecasting; comprehend service scenarios in Siebel Call Center.
  • Familiarize with Advanced Features: Explore advanced features such as iHelp, Inbox, Reports, Audit Trail, and Search to enhance productivity.
  • Utilize Remote and Advanced Sales Methodologies: Learn to apply Remote, TAS, and other sales methodologies within Siebel CRM.
  • Improve Customer Service: Understand the tools available for customer service including Email Response and SmartScript.
  • Adopt Recommended Practices: Recognize best practices for implementation to ensure successful deployment and utilization of Siebel CRM systems.