Oracle Utilities: C2M v2.7.0.1 Functionality for Implementers Course Overview

Oracle Utilities: C2M v2.7.0.1 Functionality for Implementers Course Overview

The Oracle Utilities: C2M v2.7.0.1 Functionality for Implementers course is an extensive training program designed for individuals who intend to implement and work with the Oracle Customer to Meter (C2M) solution. Through a series of modules, this course covers the fundamental concepts and detailed functionalities of the C2M system, providing learners with the knowledge needed to effectively manage customer information, devices, fieldwork, service orders, financial transactions, billing, rates, payments, adjustments, credit and collections, and more.

Starting with the Control Central and User Interface Standards, learners will understand the navigation and common features, setting the stage for more advanced topics. As they progress, they will explore the Framework Overview, which lays the foundation for understanding the C2M architecture and customization capabilities. Subsequent modules delve into specific areas such as Customer Information, Devices and Measuring Components, and Integration, ensuring a comprehensive understanding of the system's capabilities.

Each module contains lessons that guide learners through theoretical concepts, practical applications, and real-world scenarios, building their proficiency in the system. By the end of the course, implementers will be well-equipped with the skills to optimize Oracle's C2M system for utility companies, contributing to improved operational efficiency and customer satisfaction.

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  • Live Online Training (Duration : 24 Hours)
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Course Prerequisites

To ensure a successful learning experience in the Oracle Utilities: C2M v2.7.0.1 Functionality for Implementers course, participants are expected to have the following minimum prerequisites:


  • Basic understanding of utility industry terminologies and concepts.
  • Familiarity with customer information systems (CIS) and their purpose within utility companies.
  • General knowledge of business processes related to billing, customer service, and metering operations.
  • Experience with or exposure to enterprise software applications, preferably in a utilities context.
  • Basic computer proficiency, including familiarity with web-based applications and the Microsoft Office suite.
  • Ability to navigate and comprehend software user interfaces and documentation.
  • An understanding of relational database concepts and SQL is beneficial but not mandatory.

While prior experience with Oracle Utilities products is not a strict requirement, it can enhance the learning process. This course is designed to be accessible to those new to Oracle Utilities software, but a general background in IT or related fields will help in grasping the technical aspects of the training.


Target Audience for Oracle Utilities: C2M v2.7.0.1 Functionality for Implementers

  1. The Oracle Utilities: C2M v2.7.0.1 Functionality for Implementers course is designed for professionals involved with utility management software implementations.


  2. Target Audience Job Roles:


  • IT Project Managers overseeing utility software deployments
  • Business Analysts working on utility billing and customer information systems
  • Systems Integrators specializing in Oracle Utilities applications
  • Technical Consultants responsible for implementing and configuring Oracle Utilities solutions
  • Application Developers customizing Oracle Utilities products
  • Database Administrators managing databases for utility applications
  • Technical Support Specialists providing support for Oracle Utilities systems
  • Functional Consultants translating business requirements into Oracle Utilities configurations
  • Solution Architects designing utility management systems with Oracle products
  • Training Professionals educating end-users or internal teams on Oracle Utilities software
  • Utility Company IT Professionals seeking to understand Oracle Utilities for internal projects
  • Customer Service Managers looking to improve utility customer service operations
  • Metering and Billing Specialists focusing on utility consumption and billing accuracy
  • Credit and Collections Officers in the utilities sector
  • Energy Data Analysts dealing with consumption data and analytics
  • Utility Regulatory Compliance Officers ensuring software adherence to industry regulations


Learning Objectives - What you will Learn in this Oracle Utilities: C2M v2.7.0.1 Functionality for Implementers?

Introduction to Course Learning Outcomes and Concepts:

This Oracle Utilities: C2M v2.7.0.1 Functionality for Implementers course equips learners with comprehensive skills to manage customer information, billing, payments, and integration using Oracle’s C2M platform.

Learning Objectives and Outcomes:

  • Understand the capabilities and navigation of Control Central, including adherence to user interface standards.
  • Gain insights into the Oracle Utilities Application Framework (OUAF) that underpins the C2M system.
  • Learn to manage and maintain customer information effectively to support billing and service delivery.
  • Acquire knowledge on device and measuring component management, including setup and maintenance.
  • Master the processes for fieldwork and service order management to optimize field operations.
  • Develop an understanding of advanced customer information features for comprehensive customer engagement.
  • Understand the principles of measurements and Scalar Value Estimation and Editing (VEE) for accurate billing.
  • Learn to integrate C2M with other systems and facilitate seamless data exchange.
  • Get acquainted with managing financial transactions within the C2M environment, including payments, adjustments, and collections.
  • Develop expertise in configuring and managing rates, billing, credit and collections, and other financial aspects of utility services.