ITIL Acquiring and Managing Cloud Services Course Overview

ITIL Acquiring and Managing Cloud Services Course Overview

The ITIL Acquiring and Managing Cloud Services course offers a comprehensive guide for organizations looking to benefit from cloud technology. It covers all aspects of the cloud services lifecycle, from initial strategy and exploration to engagement with providers, service selection, and ongoing management. Learners will gain insights into the strategic positioning of cloud services, financial considerations, and the critical steps for successful cloud adoption, including requirements definition, readiness assessment, and service provider engagement.

Throughout the course, participants will explore the importance of value co-creation and alignment with business objectives, as well as best practices for onboarding, security, compliance, and service quality management. The course also emphasizes the significance of measuring performance and continual improvement to ensure that cloud services continue to meet organizational needs effectively.

By completing the course, learners will be equipped with the knowledge and skills to make informed decisions, negotiate effectively with cloud service providers, and manage cloud services proactively to drive business value, ensuring they are fully prepared to embrace the cloud's transformative potential.

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  • Live Online Training (Duration : 24 Hours)
  • Per Participant
  • Include Exam

♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

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Course Prerequisites

  • Basic understanding of IT services: A foundational knowledge of IT service management principles can help you grasp the course content more effectively.
  • Familiarity with cloud concepts: Knowing the basics of cloud computing, such as what cloud services are and the difference between IaaS, PaaS, and SaaS, will be beneficial.
  • Awareness of ITIL framework: While not mandatory, some awareness of the ITIL (Information Technology Infrastructure Library) framework and its approach to IT service management can provide a useful context for the course.
  • Interest in cloud service management: A keen interest in learning how to acquire and manage cloud services strategically will help you stay engaged and apply the concepts.
  • Analytical thinking: The ability to think critically and analytically will aid in understanding and applying the strategies for cloud service acquisition and management.

Please note that while having a background in IT and familiarity with cloud concepts will be beneficial, the course is designed to guide you through the process of strategic cloud service acquisition and management. Motivation to learn and apply the concepts is as important as any prior knowledge.

Target Audience for ITIL Acquiring and Managing Cloud Services

The ITIL Acquiring and Managing Cloud Services course is tailored for professionals involved in cloud strategies and services management.

  • IT Managers and Directors

  • Cloud Strategy Consultants

  • Cloud Service Managers

  • IT Infrastructure Managers

  • IT Service Management Professionals

  • Technical Support Engineers

  • Risk and Compliance Managers

  • IT Project and Program Managers

  • IT Architects and Planners

  • Business Analysts with a focus on IT services

  • Professionals involved in IT procurement

  • CIOs and CTOs exploring cloud solutions

  • IT Finance Managers assessing cloud costs and ROI

  • Data Center Managers

  • Network Managers in charge of cloud integration

  • Security Professionals concerned with cloud compliance and risk

  • Service Providers assessing cloud service offerings

  • Change Management professionals involved in cloud transitions

  • Professionals seeking to understand cloud service lifecycle management

  • Enterprise Architects designing cloud ecosystems

  • Operations Managers overseeing cloud service delivery

  • Quality Assurance Managers ensuring cloud service quality

  • Business Continuity Managers responsible for cloud-based disaster recovery planning

  • IT Auditors evaluating cloud service security and performance

  • IT Consultants advising on cloud adoption and management strategies

  • Vendor Managers liaising with cloud service providers

  • Professionals pursuing ITIL certifications or career advancement in IT service management

  • Any professional involved in the decision-making process for IT services within an organization.

Learning Objectives - What you will Learn in this ITIL Acquiring and Managing Cloud Services?

Introduction to ITIL Acquiring and Managing Cloud Services Course Learning Outcomes:

Gain strategic insights and practical skills for procuring, managing, and optimizing cloud services within an ITIL framework to support organizational goals.

Learning Objectives and Outcomes:

  • Understand the role of cloud services in organizational strategy and define strategic scope for cloud adoption.
  • Identify the potential benefits and risks associated with cloud services and articulate the value proposition.
  • Conduct a comprehensive cloud readiness assessment to ensure organizational preparedness.
  • Engage effectively with cloud service providers (CSPs) and understand the diverse landscape of cloud services available.
  • Develop and communicate a clear set of requirements for potential cloud services, including use of RFI and RFP processes.
  • Create a robust business case for cloud services, ensuring alignment with desired ROI and strategic objectives.
  • Negotiate and agree on cloud service contracts, including establishing a shared responsibility model and understanding charging models.
  • Plan and execute the migration to cloud services, considering security, compliance, and operational impacts.
  • Manage and optimize cloud service consumption and quality, aligning with organizational operating models.
  • Implement continual improvement practices to measure and enhance the value derived from cloud services.