Siebel Business Automation Rel 15.5 Course Overview

Siebel Business Automation Rel 15.5 Course Overview

The Siebel Business Automation Rel 15.5 course is designed to equip learners with the knowledge and skills required to automate complex business processes within the Siebel environment. The course covers a wide range of topics, starting with Siebel Business Services, where participants learn to create and test business services using the simulator. In Creating and Deploying Siebel Workflow Processes, learners delve into workflow creation, testing, and activation, understanding the underlying architecture and enhancing their workflows with advanced features.

Learners will also explore Siebel Universal Inbox configuration, Data Validation Manager for creating rules, and Siebel Task UI to manage user tasks. The course introduces Siebel Scripting for further automation and customization, along with SmartScripts to streamline customer interactions. The Siebel State Model and Siebel Assignment Manager modules focus on enforcing business logic and data assignment, ensuring that learners are proficient in managing and automating business data efficiently.

By the end of this course, participants will have gained a comprehensive understanding of Siebel's automation capabilities, enabling them to implement and maintain automated solutions that enhance business operations.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

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  • Live Online Training (Duration : 40 Hours)
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♱ Excluding VAT/GST

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Course Prerequisites

To ensure that participants can fully benefit from the Siebel Business Automation Rel 15.5 course, it is important that they have a foundational understanding of certain concepts and possess specific skills. Below are the minimum required prerequisites for successfully undertaking this training:

  • Basic understanding of Siebel CRM applications and architecture.
  • Familiarity with Siebel CRM navigation and functionality.
  • Knowledge of relational database concepts and data structures.
  • Experience with Siebel Tools and Siebel Object Definitions.
  • Fundamental understanding of business processes and their automation needs.
  • Basic knowledge of scripting and programming concepts (e.g., variables, loops, conditional statements), although extensive coding experience is not necessary.
  • Comfort with using graphical user interfaces and text-based configuration files.

These prerequisites are designed to ensure that students have the necessary background to grasp complex concepts and participate actively in hands-on exercises. With these foundational skills, learners will be well-prepared to delve into the intricacies of Siebel Business Automation.

Target Audience for Siebel Business Automation Rel 15.5

  1. The Siebel Business Automation Rel 15.5 course equips IT professionals with advanced Siebel CRM automation skills.

  2. Target Audience and Job Roles:

  • Siebel Application Developers
  • CRM (Customer Relationship Management) Consultants
  • Business Analysts specializing in CRM systems
  • System Integrators working on Siebel implementations
  • Technical Consultants involved in Siebel deployments
  • IT Professionals seeking to enhance their skills in business process automation
  • Siebel Administrators responsible for system maintenance and updates
  • Workflow Coordinators managing business process flows within organizations
  • Data Analysts involved in Siebel data validation and management
  • Customer Support Managers looking to improve client interaction through SmartScripts
  • Sales and Marketing Professionals interested in utilizing CRM workflows for business efficiency
  • Project Managers overseeing Siebel CRM projects
  • Quality Assurance Specialists testing Siebel applications and workflows

Learning Objectives - What you will Learn in this Siebel Business Automation Rel 15.5?

Introduction to Learning Outcomes:

Gain expertise in Siebel Automation with a focus on business services, workflow processes, validation, scripting, and data assignment, enhancing operational efficiency and CRM customization.

Learning Objectives and Outcomes:

  • Understand the purpose and construction of Siebel Business Services, and apply skills using the Business Service Simulator.
  • Develop workflow processes in Siebel Tools and evaluate their functionality with the Workflow Simulator.
  • Master the activation and management of workflows, including the use of sub-processes, run-time events, and workflow policies.
  • Learn to enable data types for Siebel Universal Inbox to streamline user interactions and task management.
  • Configure and activate rule sets in Siebel Data Validation Manager, integrating validation processes with workflows and events.
  • Explore Siebel Task UI features, configure tasks, and implement branching logic to guide user interactions.
  • Determine appropriate scenarios for Siebel scripting and identify the objects that can be scripted within Siebel Tools.
  • Create, personalize, and enhance Siebel SmartScripts to automate customer interactions and improve user experience.
  • Implement Siebel State Models to enforce business logic and transition rules for data fields.
  • Design and test Siebel Assignment Manager rules, understanding the methodology and configuring assignment objects for dynamic and efficient data distribution.