Siebel Business Analyst Rel 15.5 Course Overview

Certainly! Here are the minimum required prerequisites for successfully undertaking the Siebel Business Analyst Rel 15.5 course:

• Basic understanding of Customer Relationship Management (CRM) concepts and business processes.
• Familiarity with end-user computer skills and navigation within a Windows-based environment.
• Some exposure to or experience in a front-office role where you have used software to manage customer-facing activities (sales, marketing, and/or customer service) is helpful but not mandatory.
• Analytical skills to understand the needs of a business and how they can be addressed with Siebel CRM functionalities.
• No prior technical knowledge of Siebel CRM or programming is required.

Please note that while having a background in IT can be beneficial, it is not a strict requirement to begin this training. The course is designed to impart knowledge of Siebel CRM from a business user perspective, and the training will cover technical aspects in a manner that is accessible to those without a technical background.

Target Audience for Siebel Business Analyst Rel 15.5

The Siebel Business Analyst Rel 15.5 course equips CRM professionals with essential skills for managing customer-focused business processes.

• Business Analysts specializing in CRM

  
  

• Siebel Application Administrators

  
  

• Siebel Developers and Technical Consultants

  
  

• CRM Managers and Project Leads

  
  

• Sales Operations and Business Development Professionals

  
  

• Customer Service and Support Managers

  
  

• IT Professionals tasked with Siebel CRM implementation or maintenance

  
  

• Systems Analysts and Architects involved in CRM systems

  
  

• Data Analysts focusing on customer data management

  
  

• Product Managers overseeing CRM solutions

  
  

• Marketing Professionals leveraging customer relationship data

  
  

• Process Improvement Specialists working on sales or service workflows

  
  

• Technical Support Staff for Siebel CRM applications

  
  

• End Users of Siebel CRM looking to maximize their proficiency

  
  

Learning Objectives - What you will Learn in this Siebel Business Analyst Rel 15.5?

Introduction to Learning Outcomes and Concepts Covered

The Siebel Business Analyst Rel 15.5 course equips participants with comprehensive knowledge of Siebel CRM functionalities, technical aspects, and deployment strategies to optimize business processes.

Learning Objectives and Outcomes

• Understand the core concepts and navigation of Siebel CRM Applications to effectively manage customer relationships.
• Learn to represent and manage customer information using Accounts, Contacts, and other Siebel Business Entities.
• Acquire skills to utilize Siebel tools for managing sales processes including Opportunities, Quotes, and Activities.
• Gain proficiency in resolving customer issues by handling Service Requests within the Siebel environment.
• Master the use of Siebel Application Features such as Opportunity Management, Forecasting, and Call Center functionalities.
• Familiarize with advanced Siebel features like iHelp, Reports, Audit Trail, and Administration for improved user guidance and data tracking.
• Comprehend the Siebel Architecture, Security model, and Access Control to maintain a robust and secure CRM system.
• Learn how to customize and extend Siebel CRM using Siebel Tools, Data Model, and Workflow management.
• Understand the role of Assignment Manager and Task UI in automating and streamlining business processes.
• Explore global deployment considerations and integration options to support multi-regional operations and systems interoperability.