Siebel Business Analyst Rel 15.5 Certification Training Course Overview

With this training you will become familiar with the defining features of Siebel applications, including Siebel Sales and Siebel Call Center. You'll also explore administration and automation options, including Siebel Workflow, Assignment Manager, and Task UI.You will explore foundational aspects such as the architecture and data access. You will then use Siebel Tools to explore customizing the application business logic, user interface, and automation options. Finally you will look at global deployment, integration considerations, and recommended implementation practices.

Target Audience

  • Analyst
  • Manager

Learning Objective

  • Navigate and work with data in Siebel applications
  • Use common Call Center and Sales features
  • Use common Siebel business entities
  • List the components of the Siebel Web architecture
  • Control access to views and customer data in a Siebel application
  • Create a company structure
  • Use Siebel Tools to examine object definitions
  • Describe how business and UI layer objects can be modified to meet user requirements
  • Describe Siebel automation options
  • Describe global deployment options
  • Describe common Siebel integration techniques

Siebel Business Analyst Rel 15.5 (40 Hours) Download Course Contents

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Course Modules

Module 1: Using Siebel CRM
  • Introducing Siebel CRM Applications
  • Navigating
  • Working with Data in the Siebel User Interface
Module 2: Common Siebel Business Entities
  • Representing customers with Accounts and Contacts
  • Describing tasks with Activities
  • Defining sales-related objects with Opportunities and Quotes
  • Resolving customer issues with Service Requests
  • Using Siebel business entities to implement business practices
Module 3: Siebel Application Features
  • Siebel Sales scenario: Opportunity Management
  • Siebel Sales scenario: Forecasting
  • Remote, TAS, Sales Methodologies
  • Siebel Call Center: service scenario
  • Email Response, SmartScript, Hoteling, and Multi-Tenancy
Module 4: Other Siebel Features
  • iHelp
  • Inbox
  • Reports
  • Audit Trail
  • Search
  • Administration
Module 5: Technical Topics
  • Architecture
  • Security
  • Access Control
  • Siebel Tools
  • Data Model
  • Workflow
  • Assignment Manager
  • Task UI
Module 6: Deployment Considerations
  • Global Deployment
  • Integration Options
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Course Prerequisites
  • Basic Computer Knowledge.