R12.x Oracle Advanced Collections Fundamentals Course Overview

R12.x Oracle Advanced Collections Fundamentals Course Overview

The R12.x Oracle Advanced Collections Fundamentals course is designed to educate learners on the efficient management of debt collection processes within the Oracle E-Business Suite. This comprehensive course covers everything from setting up and administering the system to interacting with customers and handling late-stage delinquencies, providing users with a detailed understanding of the Oracle Advanced Collections module.

By completing this course, learners will gain expertise in using the Collector's Work Queue, navigating through different tabs like Transactions, History, and Aging, and setting up collection strategies and dunning plans. They will also learn to optimize customer interactions, process transactions effectively using the Bill Presentment Architecture, and manage scoring models to evaluate customer risk.

The course is structured into modules that cover various aspects such as Setting up Oracle Applications, managing collection methods, implementing strategies, and understanding the collections lifecycle. Through lessons on Managing delinquencies and Running collection reports, learners will be equipped to enhance their organization's collections efficiency and improve cash flow.

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  • Live Training (Duration : 24 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

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Course Prerequisites

To ensure you have a successful learning experience in the R12.x Oracle Advanced Collections Fundamentals course, we recommend that you meet the following minimum prerequisites:


  • Basic knowledge of accounts receivable processes and terminology.
  • Familiarity with Oracle E-Business Suite, specifically the Accounts Receivable module.
  • Understanding of the overall order-to-cash workflow within a financial system.
  • Ability to navigate and use the Oracle E-Business Suite user interface.
  • Basic knowledge of standard business practices related to credit management and collections.
  • Comfort with using web browsers and office productivity software (such as Microsoft Office).

Please note, while prior experience in finance or accounting is helpful, it is not strictly necessary to grasp the course content. Our expert instructors will guide you through each module, ensuring you gain the practical skills and understanding necessary to use Oracle Advanced Collections effectively.


Target Audience for R12.x Oracle Advanced Collections Fundamentals

The R12.x Oracle Advanced Collections Fundamentals course is designed for professionals managing financial collection processes.


  • Financial Controllers
  • Accounts Receivable Managers
  • Collection Analysts
  • Credit Managers
  • Cash Managers
  • Financial Analysts
  • Oracle EBS Financials Consultants
  • IT Professionals responsible for Oracle EBS Financials implementations
  • Business Analysts working with financial software solutions
  • ERP Specialists
  • Oracle Application Developers
  • System Administrators managing Oracle EBS environments


Learning Objectives - What you will Learn in this R12.x Oracle Advanced Collections Fundamentals?

Introduction to Course Learning Outcomes:

This course equips learners with the skills to effectively utilize Oracle Advanced Collections for managing customer debts, improving cash flow, and automating collection processes.

Learning Objectives and Outcomes:

  • Understand and navigate the Oracle Advanced Collections interface, including the Collector's Work Queue and various key tabs like Profile, Transactions, and History.
  • Set up and manage administrative tasks within Oracle Advanced Collections to streamline collection efforts and delinquency management.
  • Configure Oracle Applications to work seamlessly with Oracle Advanced Collections, ensuring proper integration and functionality.
  • Develop the necessary knowledge to create and manage employees, resources, and security for effective use of the Collections module.
  • Implement strategies for collections by setting up scoring filters, strategy levels, and templates to automate and optimize collection processes.
  • Design and execute dunning plans, utilizing aging buckets and correspondence templates to manage communication with delinquent customers efficiently.
  • Employ advanced search techniques to optimize the retrieval of customer data, enhancing the efficiency of collection activities.
  • Interact with customers effectively by viewing and managing customer information, contacts, and collections-related data within the eBusiness Center.
  • Process transactions accurately, including viewing transaction data, processing and reversing payments, adjusting invoices, and managing disputes and claims.
  • Manage later-stage delinquencies by understanding the collections lifecycle, including litigation, repossession, bankruptcy, and write-offs, and applying appropriate actions.

Technical Topic Explanation

Collector's Work Queue

A Collector's Work Queue in Oracle R12, part of the Oracle Advanced Collections module, is a tool used by collection agents to efficiently manage customer accounts. It organizes and prioritizes outstanding invoices for follow-up, streamlining the collections process. This system enhances productivity by automating routine tasks and providing real-time data on customer payment behavior. The module, available both in Oracle R12 and Oracle Advanced Collections Cloud, is essential for businesses looking to optimize their collection efforts and improve cash flow. Training through an Oracle R12 course or an Oracle fundamentals course is beneficial for mastering these capabilities.

Bill Presentment Architecture

Bill Presentment Architecture (BPA) is a component within Oracle R12 facilitating streamlined invoice delivery and payment. It allows businesses to present their bills electronically, enhancing transparency and efficiency. Oracle R12's BPA module integrates seamlessly with Advanced Collections, allowing faster dispute resolution and improved cash flow management. Businesses leveraging Oracle Advanced Collections in the cloud can enhance their customer interactions and revenue retrieval by utilizing real-time data access and analytics, fostering prompt and accurate billing and collection processes. This approach not only speeds up the payment cycle but also boosts customer satisfaction by offering clear, accessible financial transactions.

Running collection reports

Running collection reports in Oracle R12, specifically using the Advanced Collections module, involves generating detailed data about accounts receivable to manage and improve the collection process. This feature, part of Oracle's comprehensive financial management tools, helps businesses track due payments more efficiently and predict future cash flows. Advanced Collections utilizes Oracle's robust database architecture to ensure secure, real-time data access, enhancing decision-making. This functionality is critical for finance professionals aiming to streamline their collections strategy and is often emphasized in Oracle R12 training and courses focused on Oracle fundamentals and advanced financial tools.

Setting up Oracle Applications

Setting up Oracle Applications, specifically Oracle R12, involves implementing a suite of integrated software applications tailored to manage business operations such as finance, human resources, and supply chain management. This setup process is critical for enabling efficient data management and streamlined processes within an organization. Enrolling in an Oracle R12 training or Oracle R12 course can greatly assist professionals in understanding Oracle fundamentals, enhancing their skill set in navigating and configuring the system effectively. Advanced users can also explore specific modules like Advanced Collections Oracle or Oracle Advanced Collections Cloud to manage debts more efficiently.

Managing delinquencies

Managing delinquencies involves strategically overseeing and reducing overdue payments in business accounts. This process is crucial for maintaining healthy cash flows and financial stability. Businesses often leverage software like Oracle R12 or Oracle Advanced Collections Cloud, which streamline collection efforts by automating tasks such as tracking delinquent accounts, prioritizing collection activities, and analyzing customer payment behavior. Effective management of delinquencies ensures operational efficiency and improves the relationship between vendors and their clients by fostering regular communication and facilitating smoother transaction processes.

Target Audience for R12.x Oracle Advanced Collections Fundamentals

The R12.x Oracle Advanced Collections Fundamentals course is designed for professionals managing financial collection processes.


  • Financial Controllers
  • Accounts Receivable Managers
  • Collection Analysts
  • Credit Managers
  • Cash Managers
  • Financial Analysts
  • Oracle EBS Financials Consultants
  • IT Professionals responsible for Oracle EBS Financials implementations
  • Business Analysts working with financial software solutions
  • ERP Specialists
  • Oracle Application Developers
  • System Administrators managing Oracle EBS environments


Learning Objectives - What you will Learn in this R12.x Oracle Advanced Collections Fundamentals?

Introduction to Course Learning Outcomes:

This course equips learners with the skills to effectively utilize Oracle Advanced Collections for managing customer debts, improving cash flow, and automating collection processes.

Learning Objectives and Outcomes:

  • Understand and navigate the Oracle Advanced Collections interface, including the Collector's Work Queue and various key tabs like Profile, Transactions, and History.
  • Set up and manage administrative tasks within Oracle Advanced Collections to streamline collection efforts and delinquency management.
  • Configure Oracle Applications to work seamlessly with Oracle Advanced Collections, ensuring proper integration and functionality.
  • Develop the necessary knowledge to create and manage employees, resources, and security for effective use of the Collections module.
  • Implement strategies for collections by setting up scoring filters, strategy levels, and templates to automate and optimize collection processes.
  • Design and execute dunning plans, utilizing aging buckets and correspondence templates to manage communication with delinquent customers efficiently.
  • Employ advanced search techniques to optimize the retrieval of customer data, enhancing the efficiency of collection activities.
  • Interact with customers effectively by viewing and managing customer information, contacts, and collections-related data within the eBusiness Center.
  • Process transactions accurately, including viewing transaction data, processing and reversing payments, adjusting invoices, and managing disputes and claims.
  • Manage later-stage delinquencies by understanding the collections lifecycle, including litigation, repossession, bankruptcy, and write-offs, and applying appropriate actions.