R12.x Oracle Advanced Collections Fundamentals Course Overview

To ensure you have a successful learning experience in the R12.x Oracle Advanced Collections Fundamentals course, we recommend that you meet the following minimum prerequisites:

• Basic knowledge of accounts receivable processes and terminology.
• Familiarity with Oracle E-Business Suite, specifically the Accounts Receivable module.
• Understanding of the overall order-to-cash workflow within a financial system.
• Ability to navigate and use the Oracle E-Business Suite user interface.
• Basic knowledge of standard business practices related to credit management and collections.
• Comfort with using web browsers and office productivity software (such as Microsoft Office).

Please note, while prior experience in finance or accounting is helpful, it is not strictly necessary to grasp the course content. Our expert instructors will guide you through each module, ensuring you gain the practical skills and understanding necessary to use Oracle Advanced Collections effectively.

Target Audience for R12.x Oracle Advanced Collections Fundamentals

The R12.x Oracle Advanced Collections Fundamentals course is designed for professionals managing financial collection processes.

• Financial Controllers
• Accounts Receivable Managers
• Collection Analysts
• Credit Managers
• Cash Managers
• Financial Analysts
• Oracle EBS Financials Consultants
• IT Professionals responsible for Oracle EBS Financials implementations
• Business Analysts working with financial software solutions
• ERP Specialists
• Oracle Application Developers
• System Administrators managing Oracle EBS environments

Learning Objectives - What you will Learn in this R12.x Oracle Advanced Collections Fundamentals?

Introduction to Course Learning Outcomes:

This course equips learners with the skills to effectively utilize Oracle Advanced Collections for managing customer debts, improving cash flow, and automating collection processes.

Learning Objectives and Outcomes:

• Understand and navigate the Oracle Advanced Collections interface, including the Collector's Work Queue and various key tabs like Profile, Transactions, and History.
• Set up and manage administrative tasks within Oracle Advanced Collections to streamline collection efforts and delinquency management.
• Configure Oracle Applications to work seamlessly with Oracle Advanced Collections, ensuring proper integration and functionality.
• Develop the necessary knowledge to create and manage employees, resources, and security for effective use of the Collections module.
• Implement strategies for collections by setting up scoring filters, strategy levels, and templates to automate and optimize collection processes.
• Design and execute dunning plans, utilizing aging buckets and correspondence templates to manage communication with delinquent customers efficiently.
• Employ advanced search techniques to optimize the retrieval of customer data, enhancing the efficiency of collection activities.
• Interact with customers effectively by viewing and managing customer information, contacts, and collections-related data within the eBusiness Center.
• Process transactions accurately, including viewing transaction data, processing and reversing payments, adjusting invoices, and managing disputes and claims.
• Manage later-stage delinquencies by understanding the collections lifecycle, including litigation, repossession, bankruptcy, and write-offs, and applying appropriate actions.