MS-100T02-A Microsoft 365 Tenant & Service Management Course Overview

MS-100T02-A Microsoft 365 Tenant & Service Management Course Overview

The MS-100T02-A Microsoft 365 Tenant & Service Management course is designed to help IT professionals understand how to plan, configure, and manage a Microsoft 365 tenant. Through its modules, learners delve into the intricacies of setting up a robust on-premises infrastructure, devising an identity and authentication strategy, and tailoring the Microsoft 365 experience to their organization's needs.

Module 1 focuses on the foundational aspects of Microsoft 365 tenant design, such as planning a Microsoft 365 on-premises infrastructure and identity solutions. In Module 2, learners will gain skills in configuring their tenant, leveraging FastTrack and partner services, and implementing domain services. Module 3 addresses the ongoing management of the Microsoft 365 tenant, including role configurations and monitoring tenant health. Finally, the hands-on lab in Module 4 provides practical experience, solidifying the learners' ability to manage Microsoft 365 effectively.

Overall, the course equips participants with valuable knowledge and skills, ensuring they can efficiently manage and optimize their Microsoft 365 environments, thereby enhancing productivity and collaboration within their organizations.

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  • Live Online Training (Duration : 8 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites

To successfully undertake the MS-100T02-A Microsoft 365 Tenant & Service Management course, it is recommended that students have the following minimum prerequisites:


  • Basic understanding of IT principles and an interest in Microsoft 365 services.
  • General knowledge of networking, server hardware, and IT operations.
  • Familiarity with the concept of cloud computing and the role of SaaS (Software as a Service).
  • Basic experience with Windows PowerShell and administrative tasks in a Windows Server environment.
  • Understanding of authentication and authorization principles, including multi-factor authentication (MFA).
  • Prior exposure to or experience with Microsoft 365 services such as Exchange Online, SharePoint Online, or Teams is beneficial but not mandatory.

These prerequisites are designed to ensure that you have a foundational understanding that will help you grasp the course content effectively. If you have any concerns about meeting these prerequisites, please contact our educational advisors for further guidance and resources to prepare for this course.


Target Audience for MS-100T02-A Microsoft 365 Tenant & Service Management

The MS-100T02-A course focuses on Microsoft 365 Tenant & Service Management, ideal for IT professionals managing cloud services.


  • IT Administrators and Managers overseeing Microsoft 365 environments
  • Systems Engineers and Architects designing cloud infrastructure and services
  • Network Administrators responsible for identity and authentication solutions
  • Technical Support Personnel specializing in Microsoft 365
  • IT Professionals seeking Microsoft 365 certification
  • Cloud Consultants providing advice on Microsoft 365 configurations
  • Cybersecurity Analysts involved in securing Microsoft 365 deployments
  • Enterprise Architects involved in planning and implementing Microsoft 365 solutions


Learning Objectives - What you will Learn in this MS-100T02-A Microsoft 365 Tenant & Service Management?

Introduction to Learning Outcomes:

The MS-100T02-A course equips students with the expertise to effectively plan, configure, and manage a Microsoft 365 tenant, focusing on infrastructure, authentication, and health services.

Learning Objectives and Outcomes:

  • Understand how to plan a Microsoft 365 on-premises infrastructure transition to ensure seamless integration.
  • Develop a comprehensive identity and authentication strategy to secure access to Microsoft 365 services.
  • Customize the Microsoft 365 experience to align with organizational needs while considering user experience and productivity.
  • Navigate the FastTrack process and identify how partner services can expedite Microsoft 365 deployment and adoption.
  • Implement domain services including domain setup and verification to establish a professional identity for your organization within Microsoft 365.
  • Configure tenant roles to delegate administrative responsibilities and ensure a principle of least privilege.
  • Monitor tenant health, including service health and usage reports, to maintain optimal performance and service availability.
  • Manage service requests and monitor service health alerts to proactively address issues impacting your Microsoft 365 environment.
  • Gain hands-on experience through a lab session to apply the knowledge of tenant and service management in a practical setting.
  • Prepare for real-world challenges by learning to troubleshoot and optimize Microsoft 365 services and support organizational compliance requirements.