ISO 21001 Foundation Course Overview

ISO 21001 Foundation Course Overview

The ISO 21001 Foundation course is designed to provide learners with a comprehensive understanding of the Educational Organizations Management System (EOMS) based on ISO 21001. This standard offers a specific framework for educational institutions to enhance their operational processes and align them with international practices. The course is structured into two modules, covering the core principles, the requirements for establishing, implementing, and maintaining an EOMS, and preparing learners for the certification exam.

In Module 1, participants will delve into the objectives, structure, and regulatory frameworks relevant to 21001 ISO, while also exploring the Organization's context, leadership, and planning aspects essential for an effective EOMS. Module 2 builds on this foundation by examining support and operation processes, performance evaluation, and strategies for addressing nonconformities, leading to continual improvement. Completing this course will empower learners with the knowledge to contribute to the quality and effectiveness of educational services, ultimately preparing them for the ISO 21001 certification process.

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  • Live Training (Duration : 16 Hours)
  • Per Participant
  • Include Exam

♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

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Course Prerequisites

Certainly! Below are the minimum required prerequisites for successfully undertaking the ISO 21001 Foundation course with Koenig Solutions:


  • Basic understanding of the principles and processes involved in the management of educational organizations.
  • Familiarity with key concepts related to quality management systems, although in-depth knowledge of ISO standards is not mandatory.
  • Awareness of the challenges and needs of educational organizations in terms of operation, quality assurance, and stakeholder satisfaction.
  • Interest in improving the effectiveness and efficiency of an educational organization's processes through the application of the ISO 21001 standard.
  • Ability to comprehend and interpret the requirements of ISO 21001 as they apply to the management system for educational organizations.
  • Willingness to engage with the course material and participate in interactive training sessions.

Please note that while these prerequisites are aimed to ensure that participants can fully benefit from the course, the ISO 21001 Foundation training is designed to accommodate individuals with varying levels of experience and knowledge. Our course is structured to provide a comprehensive introduction, making it accessible to those new to the field, as well as beneficial for professionals seeking to formalize their understanding of the standard.


Target Audience for ISO 21001 Foundation

The ISO 21001 Foundation course is designed for professionals involved in managing educational organizations seeking quality and effectiveness.


  • Educational administrators and managers
  • Quality assurance personnel in education
  • Compliance officers in educational institutions
  • Members of educational organizations’ governing bodies
  • Educational consultants and advisers
  • Internal auditors within educational institutions
  • Professionals responsible for curriculum standards and development
  • School principals and university deans
  • Teachers and academic staff interested in Quality Management
  • Staff involved in the accreditation, certification, and licensing of educational programs
  • Individuals aiming to pursue a career in educational management systems


Learning Objectives - What you will Learn in this ISO 21001 Foundation?

Introduction to the ISO 21001 Foundation Course Learning Outcomes:

This course provides a comprehensive understanding of the ISO 21001 standard, focusing on the management systems for educational organizations (EOMS) to enhance quality and performance.

Learning Objectives and Outcomes:

  • Understand the main objectives and structure of the ISO 21001 Foundation course.
  • Recognize the relevant standards and regulatory frameworks applicable to educational organizations.
  • Comprehend the fundamental principles and concepts underpinning ISO 21001.
  • Learn how to apply the context of the organization in the EOMS framework.
  • Gain insight into effective leadership roles and responsibilities in line with ISO 21001.
  • Acquire the skills to plan and implement EOMS according to ISO 21001 requirements.
  • Develop the ability to support the operations of an educational organization's management system.
  • Evaluate the performance of the EOMS and understand the importance of continuous improvement.
  • Identify nonconformities and corrective actions to improve the EOMS.
  • Prepare for and understand the ISO 21001 certification process.

Technical Topic Explanation

Educational Organizations Management System (EOMS)

An Educational Organizations Management System (EOMS) is a framework designed to help educational institutions manage and improve their operations effectively. Emphasizing the ISO 21001 standard, EOMS provides guidelines that align educational goals with management practices, ensuring quality education delivery and continuous improvement. EOMS helps institutions streamline processes, enhance student satisfaction, and maintain compliance with international educational standards.

ISO 21001

ISO 21001, also known as EOMS (Educational Organizations Management System), is a global standard that provides a framework for educational institutions to ensure effective management and continual improvement in their processes. It helps organizations provide personalized learning and fair, accessible education, while boosting organizational performance by improving educational methods and ensuring compliance with international regulations. The ISO 21001 standard empowers educational institutions to enhance learners' satisfaction and learning outcomes through more effective management practices.

Organization's context

Technical Topic: EOMS ISO 21001

EOMS ISO 21001 is a global standard that provides a framework for educational organizations to manage and improve their systems and processes. The standard ensures that educational institutions design and deliver services that meet learners’ requirements, facilitating not just knowledge but boosting overall educational consistency and promoting innovation. ISO 21001 helps organizations focus on learner’s needs and enhance the learning experience through more effective teaching practices and management strategies. It also supports institutions in addressing risks and opportunities, thereby promoting an inclusive, safe, and fair environment that is conducive to educational excellence.

Leadership

Leadership entails guiding and inspiring a group towards achieving common goals. Effective leadership involves setting clear objectives, motivating team members, and fostering an environment where everyone can contribute and grow. Leaders must communicate effectively, make decisions, and resolve conflicts to maintain team cohesion and drive progress. Leadership also requires adaptability and the ability to navigate challenges while maintaining team morale. Successful leaders understand the strengths and weaknesses of their team and strategically use them to optimize performance and achieve success.

Support and operation processes

Support and operation processes are essential frameworks that ensure technology services run smoothly and meet user requirements. These processes address routine operational tasks and support issues, managing everything from software updates and system maintenance to helping users with technical problems. Effective support improves system reliability and user satisfaction, while robust operations help manage, monitor, and optimize IT systems and infrastructure. This ensures that IT services are aligned with business goals and provide consistent value. The goal is always to minimize downtime and maximize efficiency in delivering IT services.

Performance evaluation

Performance evaluation is a formal assessment process where individual or group work performance is systematically reviewed. This method helps to determine the efficiency, effectiveness, and achievement of set objectives within a company or organization. Feedback from these evaluations informs decisions on promotions, pay raises, and training needs. It aims to align employees’ actions with the organization's strategic goals, identify areas for improvement, and recognize high performers, thereby contributing to the overall organizational success. It also fosters communication and growth by identifying skills gaps and development opportunities.

Addressing nonconformities

Addressing nonconformities in the context of ISO 21001, an Educational Organizations Management System (EOMS) standard, involves identifying and correcting processes that do not meet the specified requirements of the standard. This action is crucial to continually improving the effectiveness of the management system, ensuring that educational services consistently meet client and regulatory requirements, and enhancing learner satisfaction. The process requires thorough documentation, evaluation, and adjustment of practices that are out of alignment with the goals and objectives set forth by EOMS ISO 21001.

Continual improvement

Continual improvement refers to the ongoing effort to enhance products, services, or processes. These enhancements can drive better performance, efficiency, and customer satisfaction, and often involve adopting a structured framework or set of standards. ISO 21001, specifically tailored for educational organizations (EOMS ISO 21001), provides a systematic approach to continually improve an organization’s educational management system, ensuring that educational needs and objectives are met efficiently and effectively.

Target Audience for ISO 21001 Foundation

The ISO 21001 Foundation course is designed for professionals involved in managing educational organizations seeking quality and effectiveness.


  • Educational administrators and managers
  • Quality assurance personnel in education
  • Compliance officers in educational institutions
  • Members of educational organizations’ governing bodies
  • Educational consultants and advisers
  • Internal auditors within educational institutions
  • Professionals responsible for curriculum standards and development
  • School principals and university deans
  • Teachers and academic staff interested in Quality Management
  • Staff involved in the accreditation, certification, and licensing of educational programs
  • Individuals aiming to pursue a career in educational management systems


Learning Objectives - What you will Learn in this ISO 21001 Foundation?

Introduction to the ISO 21001 Foundation Course Learning Outcomes:

This course provides a comprehensive understanding of the ISO 21001 standard, focusing on the management systems for educational organizations (EOMS) to enhance quality and performance.

Learning Objectives and Outcomes:

  • Understand the main objectives and structure of the ISO 21001 Foundation course.
  • Recognize the relevant standards and regulatory frameworks applicable to educational organizations.
  • Comprehend the fundamental principles and concepts underpinning ISO 21001.
  • Learn how to apply the context of the organization in the EOMS framework.
  • Gain insight into effective leadership roles and responsibilities in line with ISO 21001.
  • Acquire the skills to plan and implement EOMS according to ISO 21001 requirements.
  • Develop the ability to support the operations of an educational organization's management system.
  • Evaluate the performance of the EOMS and understand the importance of continuous improvement.
  • Identify nonconformities and corrective actions to improve the EOMS.
  • Prepare for and understand the ISO 21001 certification process.