Citrix Virtual Apps and Desktops 7 Help Desk Support (CWS-115)

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CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support Course Overview

Enroll for the 2-day CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support certification training course from Koenig Solutions accredited by Citrix. This course is designed to learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. 

Through a blend of hands-on labs and interactive lectures, you will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end user issues appropriately.

Target Audience:

This training course is for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.

Learning Objectives

After completing this course, you will be able to:

  • How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App
  • How to use Citrix Director to gather information and interact with user sessions
  • A methodology to approach user related issues to minimize time to resolution
  • An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components

 

 

 

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Methodology
Flexible Dates
4-Hour Sessions
  • • View video
  • • The course will be free if we are not able to start within 7 days of booking.
  • • Only applicable for courses on which this logo appears.

You will learn:

Module 1: Fundamental Architecture for the Help Desk Role
  • Citrix Site Infrastructure and Deployment Models
  • The Help Desk Role in the Fundamental Architecture
  • Problem Resolution Methodology
  • The Help Desk Role Goals
  • Citrix Director Role and Purpose
  • Access to Director for Help Desk Administrators
  • Common Director Monitoring Tasks
  • Common Help Desk Administrator Troubleshooting Tasks
  • End User Access Overview
  • Components in the Access and User Layers
  • Support End User Access
  • Workspace App Types
  • Deploying Citrix Workspace app
  • Pass though Authentication
  • Supporting Citrix Workspace App
  • FlexCast Architecture
  • User Sessions
  • App and Desktop Launch Process
  • Supporting the App and Desktop Launch Process
  • User Profiles
  • HDX Technologies
  • Supporting User Sessions
  • Introduction to Printing
  • Printing Components Overview
  • Supporting Printing
Live Online Training (Duration : 16 Hours) Fee On Request
Group Training Date On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Physical Classroom Training with 4 hours /8 hours option is available. Enquire Now!
Comfort Track

If you think 16 hours is too fast, we can offer Comfort Track for 32 hours

Course Prerequisites

This course requires little to no previous experience with Citrix Virtual Apps and Desktops.

 

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FAQ's

Yes, fee excludes local taxes.
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The Fee includes:
  • Official courseware
  • Testing Via Qubits
Yes, Koenig Solutions is a Citrix Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
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In both, you choose the schedule. In public, other participants can join, Private other participants want to join.
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It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes. You can access courseware for most vendors.
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