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CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support Course Overview

CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support Course Overview

The CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support course is an essential training program designed to equip help desk professionals with the knowledge and skills necessary to support users of the Citrix Virtual Apps 7 platform. This comprehensive course covers the fundamental architecture related to the help desk role, problem resolution methodologies, and the goals of a help desk professional.

Through the curriculum, learners will become proficient in using Citrix Director for monitoring and troubleshooting tasks, providing end-user access support, deploying and supporting Citrix Workspace App, understanding the FlexCast architecture, managing user sessions, and supporting the app and desktop launch process. The course also delves into user profiles, HDX technologies, and printing support, ensuring that participants can handle a wide range of technical issues within the Citrix Virtual Apps 7 environment effectively. This training will empower help desk staff to deliver efficient and effective support, contributing to optimal user experience and business productivity.

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  • Live Online Training (Duration : 16 Hours)
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Course Prerequisites

To ensure that you can fully benefit from the CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support course, the following prerequisites are recommended:


  • Basic understanding of computing concepts, including desktop operations, basic networking, and basic virtualization.
  • Familiarity with Windows Server and Desktop operating systems.
  • An awareness of the concepts of end-user support and help desk operations.
  • Knowledge of general office productivity software (e.g., Microsoft Office).

Please note that while these prerequisites will help you grasp the course material more effectively, our trainers are equipped to provide guidance and support to participants with varying levels of prior experience.


Target Audience for CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support

CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support is a course designed for IT professionals who provide frontline support and troubleshooting for Citrix environments.


  • Help Desk Technicians
  • Technical Support Representatives
  • Citrix Administrators
  • Systems Administrators
  • Service Desk Analysts
  • IT Support Specialists
  • Network Engineers
  • IT Operations Personnel
  • Desktop Support Personnel
  • Citrix Consultants
  • Systems Engineers
  • Infrastructure Support Personnel


Learning Objectives - What you will Learn in this CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support?

Introduction to CWS-115 Learning Outcomes

Gain pivotal skills in supporting Citrix Virtual Apps and Desktops 7 through understanding its architecture, utilizing Citrix Director for monitoring and troubleshooting, and ensuring efficient end-user access and experience.

Learning Objectives and Outcomes

  • Comprehend the fundamental architecture of Citrix Virtual Apps and Desktops 7 and its deployment models to support help desk operations.
  • Define the role and goals of the help desk in the context of Citrix environments, adopting an effective problem resolution methodology.
  • Navigate and utilize Citrix Director for monitoring user sessions, applications, and desktops, and perform common troubleshooting tasks.
  • Facilitate secure and efficient end-user access by understanding the components involved in the access and user layers.
  • Deploy and support Citrix Workspace app, ensuring seamless application delivery and authentication processes.
  • Understand the FlexCast model to support various user scenarios and manage the app and desktop launch process effectively.
  • Manage and troubleshoot user sessions, incorporating knowledge of user profiles and HDX technologies for optimal performance.
  • Grasp the fundamentals of Citrix printing, including core components and support strategies, to resolve common printing issues.
  • Enhance problem-solving skills by applying structured methodologies for identifying, diagnosing, and resolving issues within the Citrix infrastructure.
  • Cultivate the ability to provide high-quality support and improve user satisfaction by minimizing downtimes and ensuring a consistent and reliable workspace environment.