CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support Course Overview

CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support Course Overview

The CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support course is an essential training program designed to equip help desk professionals with the knowledge and skills necessary to support users of the Citrix Virtual Apps 7 platform. This comprehensive course covers the fundamental architecture related to the help desk role, problem resolution methodologies, and the goals of a help desk professional.

Through the curriculum, learners will become proficient in using Citrix Director for monitoring and troubleshooting tasks, providing end-user access support, deploying and supporting Citrix Workspace App, understanding the FlexCast architecture, managing user sessions, and supporting the app and desktop launch process. The course also delves into user profiles, HDX technologies, and printing support, ensuring that participants can handle a wide range of technical issues within the Citrix Virtual Apps 7 environment effectively. This training will empower help desk staff to deliver efficient and effective support, contributing to optimal user experience and business productivity.

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  • Live Online Training (Duration : 16 Hours)
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Classroom Training price is on request

  • Live Online Training (Duration : 16 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

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Course Prerequisites

To ensure that you can fully benefit from the CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support course, the following prerequisites are recommended:


  • Basic understanding of computing concepts, including desktop operations, basic networking, and basic virtualization.
  • Familiarity with Windows Server and Desktop operating systems.
  • An awareness of the concepts of end-user support and help desk operations.
  • Knowledge of general office productivity software (e.g., Microsoft Office).

Please note that while these prerequisites will help you grasp the course material more effectively, our trainers are equipped to provide guidance and support to participants with varying levels of prior experience.


Target Audience for CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support

CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support is a course designed for IT professionals who provide frontline support and troubleshooting for Citrix environments.


  • Help Desk Technicians
  • Technical Support Representatives
  • Citrix Administrators
  • Systems Administrators
  • Service Desk Analysts
  • IT Support Specialists
  • Network Engineers
  • IT Operations Personnel
  • Desktop Support Personnel
  • Citrix Consultants
  • Systems Engineers
  • Infrastructure Support Personnel


Learning Objectives - What you will Learn in this CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support?

Introduction to CWS-115 Learning Outcomes

Gain pivotal skills in supporting Citrix Virtual Apps and Desktops 7 through understanding its architecture, utilizing Citrix Director for monitoring and troubleshooting, and ensuring efficient end-user access and experience.

Learning Objectives and Outcomes

  • Comprehend the fundamental architecture of Citrix Virtual Apps and Desktops 7 and its deployment models to support help desk operations.
  • Define the role and goals of the help desk in the context of Citrix environments, adopting an effective problem resolution methodology.
  • Navigate and utilize Citrix Director for monitoring user sessions, applications, and desktops, and perform common troubleshooting tasks.
  • Facilitate secure and efficient end-user access by understanding the components involved in the access and user layers.
  • Deploy and support Citrix Workspace app, ensuring seamless application delivery and authentication processes.
  • Understand the FlexCast model to support various user scenarios and manage the app and desktop launch process effectively.
  • Manage and troubleshoot user sessions, incorporating knowledge of user profiles and HDX technologies for optimal performance.
  • Grasp the fundamentals of Citrix printing, including core components and support strategies, to resolve common printing issues.
  • Enhance problem-solving skills by applying structured methodologies for identifying, diagnosing, and resolving issues within the Citrix infrastructure.
  • Cultivate the ability to provide high-quality support and improve user satisfaction by minimizing downtimes and ensuring a consistent and reliable workspace environment.

FAQ's


You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
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We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
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We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
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Yes, we also offer weekend classes.
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It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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Buy-Now. Pay-Later option is available using credit card in USA and India only.
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The Fee includes:
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Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.

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Others

All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
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