Enroll for the 2-day CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support certification training course from Koenig Solutions accredited by Citrix. This course is designed to learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact.
Through a blend of hands-on labs and interactive lectures, you will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end user issues appropriately.
Target Audience:
This training course is for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.
Learning Objectives
After completing this course, you will be able to:
Instructor - Led Online Training Fee For Both Group Training & 1-on-1 Training 850 | |
Group Training
19,20 Apr
09:00 AM - 05:00 PM CST
(8 Hours/Day)
03,04 May
09:00 AM - 05:00 PM CST
(8 Hours/Day)
07,08 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)
GTR=Guaranteed to Run
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Classroom training is available in select Cities
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This course requires little to no previous experience with Citrix Virtual Apps and Desktops.
No, the published fee includes all applicable taxes.
We offer below courses:
VMware Horizon 8: Deploy and Manage -
CWS-215: Citrix Virtual Apps and Desktops 7 Administration On-Premises and in Citrix Cloud -
CWS-315 - Citrix Virtual Apps and Desktops 7 Advanced Administration -
CXD-253: Citrix Virtual Apps and Desktops Service on Amazon Web Services -
40578-G: Microsoft Cloud Workshop: Implementing Windows Virtual Desktop in the enterprise -
CXD-105 Citrix Virtual Apps and Desktops 7 Help Desk Support -
Application Virtualization with VMware ThinApp [V5.0] -
CXD-250 Moving to the Citrix Virtual Apps and Desktops Service on Citrix Cloud -
CXD-251 Citrix Virtual Apps and Desktops Service on Microsoft Azure -
CXD-252 Moving to the Citrix Virtual Apps and Desktops Service on Citrix Cloud with Microsoft Azure -