The CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support course is an essential training program designed to equip help desk professionals with the knowledge and skills necessary to support users of the Citrix Virtual Apps 7 platform. This comprehensive course covers the fundamental architecture related to the help desk role, problem resolution methodologies, and the goals of a help desk professional.
Through the curriculum, learners will become proficient in using Citrix Director for monitoring and troubleshooting tasks, providing end-user access support, deploying and supporting Citrix Workspace App, understanding the FlexCast architecture, managing user sessions, and supporting the app and desktop launch process. The course also delves into user profiles, HDX technologies, and printing support, ensuring that participants can handle a wide range of technical issues within the Citrix Virtual Apps 7 environment effectively. This training will empower help desk staff to deliver efficient and effective support, contributing to optimal user experience and business productivity.
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4-Hour Sessions
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♱ Excluding VAT/GST
Classroom Training price is on request
♱ Excluding VAT/GST
Classroom Training price is on request
To ensure that you can fully benefit from the CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support course, the following prerequisites are recommended:
Please note that while these prerequisites will help you grasp the course material more effectively, our trainers are equipped to provide guidance and support to participants with varying levels of prior experience.
CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support is a course designed for IT professionals who provide frontline support and troubleshooting for Citrix environments.
Gain pivotal skills in supporting Citrix Virtual Apps and Desktops 7 through understanding its architecture, utilizing Citrix Director for monitoring and troubleshooting, and ensuring efficient end-user access and experience.