H1: CWS-115: Comprehensive Guide on Citrix Virtual Apps and Desktops 7 Help Desk Support Course

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CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support Course Overview

The CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support certification is a credential that validates one's expertise in Citrix Virtual Apps and Desktops 7. It affirms their competence in solving issues related to virtualization, including app/desktop implementation, maintenance, troubleshooting and management. Industries utilize certified professionals to enhance their virtualization infrastructure, streamline their operations and ensure robust IT support. The certification equips professionals with the necessary skills to provide effective helpdesk support, manage user profiles, monitor infrastructure performance, ensure security, configure policies, print and handle user data, among other tasks. The credential testifies an individual's proficiency in the Citrix environment, bolstering both their reputation and career prospects.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Fundamental Architecture for the Help Desk Role
  • Citrix Site Infrastructure and Deployment Models
  • The Help Desk Role in the Fundamental Architecture
  • Problem Resolution Methodology
  • The Help Desk Role Goals
  • Citrix Director Role and Purpose
  • Access to Director for Help Desk Administrators
  • Common Director Monitoring Tasks
  • Common Help Desk Administrator Troubleshooting Tasks
  • End User Access Overview
  • Components in the Access and User Layers
  • Support End User Access
  • Workspace App Types
  • Deploying Citrix Workspace app
  • Pass though Authentication
  • Supporting Citrix Workspace App
  • FlexCast Architecture
  • User Sessions
  • App and Desktop Launch Process
  • Supporting the App and Desktop Launch Process
  • User Profiles
  • HDX Technologies
  • Supporting User Sessions
  • Introduction to Printing
  • Printing Components Overview
  • Supporting Printing
Live Online Training (Duration : 16 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1800 + If you accept merging of other students. Per Participant Incl. Official Course-Book & excluding VAT/GST
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1300 Per Participant Incl. Official Course-Book & excluding VAT/GST
09 - 10 Oct
09:00 AM - 05:00 PM CST
(8 Hours/Day)
06 - 07 Nov
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites
• Prior experience in IT operations, specifically with Citrix Virtual Apps and Desktops 7.
• Basic knowledge of Microsoft Windows Server 2016.
• Familiarity with SQL Server or Enterprise DB systems.
• Understanding of network components and Citrix architecture.
• Experience with Windows Desktop OS.

CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support Certification Training Overview

The CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support certification training equips participants with the skills to support end users accessing Citrix virtual apps and desktops. The course covers comprehending architecture, communication, and management of the environment, understanding Citrix Receiver, troubleshooting techniques for Citrix end-points, and escalating critical network, server, and cloud issues. It also teaches how to monitor and troubleshoot the environment with Citrix Director.

Why Should You Learn CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support?

CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support course provides valuable technical skills to troubleshoot Citrix Virtual Apps and Desktops 7 environment, enhancing productivity and efficiency. It enhances problem-solving skills, leading to reduced downtime. Furthermore, understanding Citrix's complexities helps in quick resolution of user issues, benefiting companies with better service delivery.

Target Audience for CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support Certification Training

- Entry-level IT professionals
- IT helpdesk and support staff
- Junior system administrators
- IT engineers seeking Citrix expertise
- Professionals working with Citrix Virtual Apps and Desktops 7
- IT staff managing digital workspaces
- Companies implementing Citrix solutions for remote access.
- IT professionals aiming to advance their Citrix skills.

Why Choose Koenig for CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support Certification Training?

• Get trained by highly certified instructors with in-depth industry knowledge.
• Boost your career with an accredited CWS-115 training from a top training institute.
• Benefit from customized training programs tailored to suit your learning pace and preferences.
• Choose from a wide range of courses to suit your professional needs.
• Affordable pricing makes high-quality training accessible to all learners.
• Flexible dates allow you to schedule your training at your convenience.
• Experience Destination Training; get trained while you travel.
• Instructor-Led Online Training provides interactive, live sessions from anywhere.
• Gain a competitive edge with an accredited training certificate recognized across the globe.

CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support Skills Measured

After completing CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support certification training, an individual can gain skills in resolving Citrix Virtual Apps and Desktops issues, understanding performance and log monitoring, desktop handling, managing end-user devices, troubleshooting virtual apps and desktops, managing end-user profiles, and effectively supporting and monitoring multiple users and desktops. This certification equips individuals to handle possible administration tasks and contribute to an organization's smooth operation.

Top Companies Hiring CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support Certified Professionals

Major firms, including Infosys, DXC Technology, IBM, Cognizant, and HCL Technologies, are actively hiring CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support certified professionals. These professionals are needed to manage and troubleshoot Citrix's virtualization technologies, ensuring smooth operation and oversight in these organizations.

Learning Objectives - What you will Learn in this CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support Course?

The learning objectives of the CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support course primarily focus on empowering students with essential troubleshooting skills, handling common issues, and providing effective helpdesk support. Students will gain knowledge of Citrix Virtual Apps and Desktops 7 architecture, features, and functionalities. The course aims to enhance understanding of the VDA registration process, user connection experience, printing, and user profiles management. Besides, it equips learners with techniques to troubleshoot common Citrix Virtual Apps and Desktops 7 VDA registration and connection issues, highlight the tools available for troubleshooting, and understanding Citrix Director and its features for monitoring, troubleshooting and helpdesk tasks.


You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
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It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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The Fee includes:
  • Official Course-Book
  • Testing Via Qubits
Yes, Koenig Solutions is a Citrix Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.

Prices & Payments

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Travel and Visa

Yes we do after your registration for course.

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All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)