Citrix Virtual Apps and Desktops 7 Help Desk Support (CWS-115)

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CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support Course Overview

Enroll for the 2-day CWS-115: Citrix Virtual Apps and Desktops 7 Help Desk Support certification training course from Koenig Solutions accredited by Citrix. This course is designed to learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. 

Through a blend of hands-on labs and interactive lectures, you will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end user issues appropriately.

Target Audience:

This training course is for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.

Learning Objectives

After completing this course, you will be able to:

  • How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App
  • How to use Citrix Director to gather information and interact with user sessions
  • A methodology to approach user related issues to minimize time to resolution
  • An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components

 

 

 

The 1-on-1 Advantage

Methodology

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Goa)

Flexi
(Video Recording of Live Online)

You will learn:

Module 1: Fundamental Architecture for the Help Desk Role
  • Citrix Site Infrastructure and Deployment Models
  • The Help Desk Role in the Fundamental Architecture
  • Problem Resolution Methodology
  • The Help Desk Role Goals
  • Citrix Director Role and Purpose
  • Access to Director for Help Desk Administrators
  • Common Director Monitoring Tasks
  • Common Help Desk Administrator Troubleshooting Tasks
  • End User Access Overview
  • Components in the Access and User Layers
  • Support End User Access
  • Workspace App Types
  • Deploying Citrix Workspace app
  • Pass though Authentication
  • Supporting Citrix Workspace App
  • FlexCast Architecture
  • User Sessions
  • App and Desktop Launch Process
  • Supporting the App and Desktop Launch Process
  • User Profiles
  • HDX Technologies
  • Supporting User Sessions
  • Introduction to Printing
  • Printing Components Overview
  • Supporting Printing
Live Online Training (Duration : 16 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1400 + If you accept merging of other students. Incl. Official Courseware
8 Hours
Comfort Track
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1200 Per Participant Incl. Official Courseware
Online
12 - 13 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
16 - 17 Jan 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
06 - 07 Feb 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

This course requires little to no previous experience with Citrix Virtual Apps and Desktops.

 

Trending Technologies

 Cloud Computing
 Fundamentals
 Virtualization
 Desktop
 Compliance
 Troubleshooting
 SD-WAN
 Virtual Desktop Infrastructure (VDI)
 Workspace
 Citrix Virtual Apps and Desktops (formerly XenApp and XenDesktop)

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FAQ's

In both, you choose the schedule. In public, other participants can join, Private other participants want to join.
Dubai, Goa, Delhi, Bangalore.
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Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Official courseware
  • Testing Via Qubits
Yes, Koenig Solutions is a Citrix Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
No, it is not included.

Prices & Payments

Yes of course.
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Travel and Visa

Yes we do after your registration for course.

Food and Beverages

Yes.

Others

All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
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“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)