Enterprise Voice and Online Services with Microsoft Lync Server 2013 Course Overview

Enterprise Voice and Online Services with Microsoft Lync Server 2013 Course Overview

The "Enterprise Voice and Online Services with Microsoft Lync Server 2013" course is designed to impart the necessary skills and knowledge for designing, planning, deploying, and maintaining solutions for unified communications (UC) with a focus on enterprise voice and online services. Participants will learn about architecture and server roles, voice features, and site topologies of Lync Server 2013. The course covers essential topics such as voice routing, voice policies, dial plans, and emergency calling configurations. It also delves into PSTN integration, ensuring learners understand how to connect Lync Server 2013 to the public switched telephone network and existing PBX systems.

In addition, the course addresses Exchange Server 2013 Unified Messaging integration, equipping students with the skills to create a seamless UC environment. Voice applications, quality of experience, and voice resiliency are also integral parts of the curriculum, providing insights into maintaining high-quality and continuous voice communications. By engaging with this course, learners will be able to deploy and manage a robust Lync Server 2013 infrastructure, ensuring efficient and reliable voice services within an organization.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

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Course Prerequisites

To ensure a successful learning experience in the Enterprise Voice and Online Services with Microsoft Lync Server 2013 course, participants should have the following minimum prerequisites:


  • Basic understanding of telecommunication concepts including Public Switched Telephone Network (PSTN) and Voice over Internet Protocol (VoIP).
  • Familiarity with data networking, including the understanding of networking topologies and concepts such as TCP/IP, switches, routers, and other network components.
  • Experience with Microsoft Lync Server or Skype for Business Server, including knowledge of standard Lync Server/Skype for Business Server functionalities.
  • Working knowledge of Microsoft Exchange Server, particularly if aiming to understand the integration of Exchange Server 2013 Unified Messaging with Lync Server 2013.
  • Basic experience with Active Directory, including the concepts of domain services, users, and permissions.
  • Fundamental understanding of Microsoft Windows Server administration and associated roles/features.
  • Prior exposure to or understanding of Microsoft Office 365 and cloud services is beneficial, especially for modules covering Lync Online.

These prerequisites are designed to ensure that participants can fully engage with the course content and are prepared for the technical depth of the material covered.


Target Audience for Enterprise Voice and Online Services with Microsoft Lync Server 2013

This course offers comprehensive training on Microsoft Lync Server 2013 voice solutions, tailored for IT professionals involved in telephony, networking, and messaging.


  • IT Consultants specializing in Microsoft solutions
  • Network Engineers focusing on communication technologies
  • Systems Integrators for enterprise voice systems
  • Telecommunications Professionals looking to expand their skill set with Lync Server 2013
  • IT Managers overseeing Lync Server deployments
  • Lync Administrators responsible for the setup and maintenance of voice services
  • Unified Communications Specialists aiming to integrate Lync with other messaging systems
  • VoIP Engineers transitioning from traditional PBX systems to Lync Server 2013
  • IT Professionals working on hybrid systems with Lync Online and Office 365
  • Helpdesk Staff and Technical Support that troubleshoot voice application issues
  • IT Decision Makers planning to implement or upgrade to Microsoft Lync Server 2013
  • Datacom Professionals needing knowledge in cross-over technologies like VoIP
  • Enterprise Architects designing voice solutions and policies
  • System Analysts responsible for voice quality and resilience in Lync Server 2013 environments


Learning Objectives - What you will Learn in this Enterprise Voice and Online Services with Microsoft Lync Server 2013?

Introduction to Learning Outcomes:

Gain in-depth knowledge and skills to manage and configure Enterprise Voice and Online Services with Microsoft Lync Server 2013, enhancing your proficiency in unified communications.

Learning Objectives and Outcomes:

  • Understand the architecture and server roles relevant to Microsoft Lync Server 2013.
  • Learn the voice features of Lync Server 2013 and how to configure enterprise voice functionality.
  • Design and implement site topologies to support Lync Server voice capabilities.
  • Develop voice routing strategies and dial plans tailored for organizational needs.
  • Integrate Exchange Server 2013 Unified Messaging with Lync Server 2013 for advanced features.
  • Configure call park service, manage calls to unassigned numbers, and set up PSTN conferencing.
  • Design and implement the Location Information Server for emergency calling and understand the user experience.
  • Connect Lync Server 2013 to the Public Switched Telephone Network (PSTN) and existing PBX systems.
  • Manage quality of experience through monitoring server reports and understanding voice quality concepts.
  • Ensure voice resiliency in Lync Server 2013 for different scenarios, including Lync pool and branch office resilience.