R12.x Oracle Service Contracts Fundamentals Course Overview

To ensure our students can successfully undertake training in the R12.x Oracle Service Contracts Fundamentals course and fully benefit from the content provided, the following prerequisites are recommended:

• Basic understanding of Oracle Applications R12 E-Business Suite
• Fundamental knowledge of enterprise application services and products
• Familiarity with service contracts and the general principles of contract management
• Experience with Oracle's core application modules, such as Oracle Order Management and Oracle Accounts Receivable
• Basic comprehension of the order-to-cash lifecycle within a business context
• An understanding of key business processes related to service contract management and billing
• Ability to navigate through Oracle Applications and use forms and menus

These prerequisites are designed to provide a foundation that will help participants more effectively assimilate the course material. However, our training programs are structured to accommodate a range of experience levels, and we are committed to assisting all our learners in achieving their training goals.

Target Audience for R12.x Oracle Service Contracts Fundamentals

1. The R12.x Oracle Service Contracts Fundamentals course is designed for professionals managing service contracts within Oracle systems.

   
   

• Oracle EBS (E-Business Suite) Implementers
• Oracle Service Contracts Administrators
• Oracle Applications End Users
• ERP (Enterprise Resource Planning) Consultants
• Service Operations Managers
• Contract Managers and Analysts
• Sales and Business Development Professionals
• IT Managers overseeing contract management systems
• Business Analysts involved in contract processes
• Project Managers responsible for Oracle EBS solutions
• Technical Support Specialists for Oracle Service Contracts
• Procurement and Supply Chain Specialists
• Finance Professionals managing service agreements
• Compliance Officers overseeing contract adherence

Learning Objectives - What you will Learn in this R12.x Oracle Service Contracts Fundamentals?

Course Introduction:

Gain a comprehensive understanding of the R12.x Oracle Service Contracts module to manage the complete contract lifecycle from creation to renewal.

Learning Objectives and Outcomes:

• Understand the Service Contract Management Process and its application within the Oracle R12.x environment.
• Learn to manage and streamline the negotiation process for service contracts.
• Utilize the Administrator Workbench for contract management and understand the function of the Customer Acceptance Portal.
• Acquire skills to effectively manage the entire contract lifecycle, including creation, execution, and renewal.
• Set up global contract defaults to standardize contract creation and management.
• Identify and execute the necessary setup steps for Oracle Service Contracts.
• Map time units of measure to align service contracts with organizational needs.
• Define statuses, operations, processes, and quality assurance checklists to maintain contract integrity.
• Set up parties, roles, and sources for comprehensive contract management.
• Create standard coverage and subscription templates for efficient contract deployment.
• Configure items in Oracle Service Contracts to ensure proper tracking and service fulfillment.
• Perform additional setups crucial for specialized contract requirements.
• Describe the billing and pricing mechanisms within Oracle Service Contracts.
• Generate contract renewals efficiently, ensuring continuity of service agreements.
• Establish contract terms and templates to expedite contract creation and ensure compliance.
• Configure profile options to tailor the Oracle Service Contracts module to specific business processes.