Oracle customer care & billing (cc&b)


Oracle customer care & billing (cc&b) Certification Training Course Overview

Oracle customer care & billing (cc&b) training course is a complete billing and customer care application for utilities serving residential, commercial and industrial customers. This course is designed to cater for utilities that may have a few thousand customers to those that have many millions of customers. Oracle Utilities CC&B manages each and every aspect of the customer lifecycle – from service connection, meter reading, rating, billing, payments processing, and collections to field work.


Oracle customer care & billing (cc&b) (80 Hours) Download Course Contents

Live Virtual Classroom (Instructor-Led)

Fee : On Request
9 AM - 5 PM (Flexible Time Slots for 4 hours option)




April
8 Hours/Day
19-28
19 Apr-14 May
May
8 Hours/Day
03-12
09-18
10-19
17-26
03-28
09 May-02 Jun
10 May-04 Jun
17 May-11 Jun
June
8 Hours/Day
07-16
13-22
14-23
21-30
07 Jun-02 Jul
13 Jun-07 Jul
14 Jun-09 Jul
21 Jun-16 Jul
July
8 Hours/Day
05-14
11-20
12-21
05-30
11 Jul-04 Aug
12 Jul-06 Aug
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites
  • Basic Computer Knowledge.

Upon completion of this course; you will be able to:

  • Cut Costs While Improving Customer Service
  • Supporting Multi-Channel Communications
  • Enabling Flexible Business Processes
  • Optimize Cash Flow
  • Automate Field Service Tasks
  • Meets Emerging Opportunities