Voice of the Customer in Microsoft Dynamics 365 for Customer Service

Overview

Voice of the Customer in Microsoft Dynamics 365 for Customer Service (81063) Training course will teach you about how to use the tool within Dynamics 365 to send surveys to specific CRM database & record responses and analyse them.

This course prepares you for Exam MB2-718. Download Course Contents
Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 1 Day
Fee :  London: £1,500, Dubai : $1,320 , India : $945


March
07 (Delhi)
Instructor-Led Online Training
Duration : 1 Day
Fee :  $1,200


March
07
Fly-Me-a-Trainer
Duration : 1 Day
Fee : On Request
Client's Location
As per mutual convenience

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On Completion of this course you will be familiar with:

  • Survey Creation
  • Advanced Design Considerations
  • Introduction to Service Analysis Tool
  • Distribution and Responses
  • Reporting and Analytics
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