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Voice of the Customer in Microsoft Dynamics 365 for Customer Service

Overview

Voice of the Customer in Microsoft Dynamics 365 for Customer Service (81063) Training course will teach you about how to use the tool within Dynamics 365 to send surveys to specific CRM database & record responses and analyse them.

Schedule & Prices
Course Details Schedule
Live Online Training (Instructor-Led)
Duration : 1 Day (2 Day for 4 Hours/Day)
Fee : USD 600 (1-on-1)†



April

8 Hours/Day
4 Hours/Day
09
13
16
19
20
27
09
13
16
19
20
27
May

8 Hours/Day
4 Hours/Day
07
14
25
07
14
25
June

8 Hours/Day
4 Hours/Day
04
11
04
11
WeekEnd- 31-May
Fly-Me-a-Trainer
Duration : 1 Day
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training*
Duration : 1 Day
Fee : Sydney : USD 1,400 London : USD 1,200 Dubai : USD 1,300 India : USD 900
April
09 (Brisbane) (Venue)
09 (Melbourne) (Venue)
09 (Sydney) (Venue)
13 (london) (Venue)
16 (Brisbane) (Venue)
16 (Melbourne) (Venue)
16 (Sydney) (Venue)
19 (dubai) (Venue)
20 (Delhi) (Venue)
27 (Bangalore) (Venue)
27 (Chennai) (Venue)
27 (london) (Venue)
May
07 (Brisbane) (Venue)
07 (Melbourne) (Venue)
07 (Sydney) (Venue)
14 (Brisbane) (Venue)
14 (Melbourne) (Venue)
14 (Sydney) (Venue)
25 (Chennai) (Venue)
June
04 (Brisbane) (Venue)
04 (Melbourne) (Venue)
04 (Sydney) (Venue)
11 (Brisbane) (Venue)
11 (Melbourne) (Venue)
11 (Sydney) (Venue)
WeekEnd- 31-May Dubai (Venue)

Enquire Now




Input symbols

On Completion of this course you will be familiar with:

  • Survey Creation
  • Advanced Design Considerations
  • Introduction to Service Analysis Tool
  • Distribution and Responses
  • Reporting and Analytics
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