The course will help you to learn about Cisco Unified Contact Center Express product and its associated client apps, scripting tools too. The course will give you depth understanding of Unified CCX product, its components, servers, deployment options, and clients. The course will also help you to perform capacity planning, how to manage product features, and installation of product too.
The another related course for this Koenig Crafted Course is IPT and UCCX. This is again a Koenig Crafted Course. The Cisco IPT and UCCX course will give you a detailed overview on the Cisco Unified Communications System including the concepts of IP telephony, Voicemail and Contact center based in system administration, its function, features, and configuration.
During the training, you will also learn about the understanding of system concepts: clustering, Call signalling, Call routing, Gateway protocols, digit manipulation, and phone features. In this course you’ll also learn to integrate Cisco Unified IM and Presence and Unity Connection with the Cisco Unified CM. This course also includes Unified CCX integration with the CUCM along with Teams, Supervisor, Skill management and Contact Center reporting using CUIC.
Instructor - Led Online Training
Fee For Both Group Training & 1-on-1 Training
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Group Training
03,04,05,06,07,08,09 May
09:00 AM - 05:00 PM CST
(8 Hours/Day)
07,08,09,10,11,12,13 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)
GTR=Guaranteed to Run
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1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End
Start Time : |
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Classroom training is available in select Cities
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No, the published fee includes all applicable taxes.
We offer below courses:
Advanced Scripting for Cisco Unified Contact Center Express - ASCCX -
Implementing Cisco Collaboration Core Technologies (CLCOR) - 350-801
Intro to IP Telephony -
Administering Cisco Unified Communications Manager v11.x - ACUCM v11.x -
Implementing Automation for Cisco Collaboration Solutions (CLAUI) -
IPT and UCCX -
Cisco Collaboration Core and Network Management - Level 3 -
Deploying Cisco Contact CenterExpress (UCCXD) v 6.0 -
Advanced Administration of Unified Communications Manager and Features (AAUCMF) -
CCNP DevNet