Customer Relationship Management (CRM) software systems are being used extensively by companies to streamline their sales and lead management. It uses a set of practices, strategies and technologies to analyze and manage customer accounts and details throughout the customer lifecycle. CRM helps organizations improve business relationships with customers, thus playing an important part in retaining customers and driving sales growth. A CRM software consolidates all customer information in one place for easy access and reference so that business users can manage and track productivity. There are many tools and vendors available in the market for CRM. Koenig offers training on most popular systems including Microsoft CRM, Salesforce CRM, Oracle and others.
To take up our CRM training courses, a major prerequisite is to have the basic understanding of CRM and its applications, as well as business requirements. Candidates should also have the knowledge of Windows, Active Directory, networking, etc. However, not all courses have the same prerequisites. For a few, the candidate may need to know about software development, any programming language, SQL and XML queries, etc. Thus, before planning to take up a course, the candidate should go through the exact prerequisite.
Benefits of CRM Training Course
After completing our CRM course, the candidates will be able to achieve the following:
Help their organisations in customer retention and relationship improvement
Providing easy access to all required client data and information from a single source
Tracking productivity in terms of sales and leads and driving sales growth
Configuring and customizing a CRM system to business needs
Tracking consumer behavior using the deployed CRM system
Providing a cost-effective solution to issues related to customer grievances, complaints, and service