CRM Training Course

Customer Relationship Management (CRM) software systems are being used extensively by companies to streamline their sales and lead management. It uses a set of practices, strategies and technologies to analyze and manage customer accounts and details throughout the customer lifecycle. CRM helps organizations improve business relationships with customers, thus playing an important part in retaining customers and driving sales growth. A CRM software consolidates all customer information in one place for easy access and reference so that business users can manage and track productivity. There are many tools and vendors available in the market for CRM. Koenig offers training on most popular systems including Microsoft CRM, Salesforce CRM, Oracle and others.

    Dynamics 365 CRM

  • Microsoft Dynamics 365 Customizations & Configurations - Learn from training modules that focus on implementation and understanding of how the Microsoft Dynamics 365 can be integrated with your sales and customer service management processes.
  • Microsoft Dynamics 365 Applications (CRM) - The main focus of the basic concept of Dynamics 365, Sales and Service Module.
  • Dynamics 365 Extending (CRM) - The Microsoft’s SaaS business solution will provide students with the skills to customize application through extended methods or via programming. It is specially designed for customer service and support teams.

    Prerequisites

    To take up our CRM training courses, a major prerequisite is to have the basic understanding of CRM and its applications, as well as business requirements. Candidates should also have the knowledge of Windows, Active Directory, networking, etc. However, not all courses have the same prerequisites. For a few, the candidate may need to know about software development, any programming language, SQL and XML queries, etc. Thus, before planning to take up a course, the candidate should go through the exact prerequisite.

    Benefits of CRM Training Course

    After completing our CRM course, the candidates will be able to achieve the following:

  • Help their organisations in customer retention and relationship improvement
  • Providing easy access to all required client data and information at a single source
  • Tracking productivity in terms of sales and leads and driving sales growth
  • Configuring and customising a CRM system to business needs
  • Tracking consumer behaviour using the deployed CRM system
  • Providing a cost-effective solution to issues related to customer grievances, complaints, and service

FAQ's

What is client relationship management(CRM)?

  • Every client or customer has a life-cycle for a company. CRM is the management of that life-cycle that includes management of data regarding interaction and transaction, client’s buying pattern, and of course the technology that can properly manage CRM data for the benefit of the company.

How do I start learning Dynamics CRM?

  • Learning dynamic CRM is a norm these days for having a strong career in this field. Some of the best software in this genre are provided by Microsoft, Oracle, and Salesforce. So, you should look for a popular CRM Training institute online or off-line for a state-of-the-art dynamic CRM course that will help you in maximum exposure as a CRM professional.

Can I customise the CRM?

  • Yes you can customize the CRM system you are using to meet your business needs and changing customer behavior.