CRM Training & Certification Courses

CRM Training & Certification Courses

Customer Relationship Management (CRM) software systems are being used extensively by companies to streamline their sales and lead management. It uses a set of practices, strategies and technologies to analyze and manage customer accounts and details throughout the customer lifecycle. CRM helps organizations improve business relationships with customers, thus playing an important part in retaining customers and driving sales growth. A CRM software consolidates all customer information in one place for easy access and reference so that business users can manage and track productivity. There are many tools and vendors available in the market for CRM. Koenig offers training on most popular systems including Microsoft CRM, Salesforce CRM, Oracle and others.

Certifications/ Courses Duration Available Dates Fees starting from

Dynamics 365 (CRM)

Salesforce Administrator

download Administration Essentials for New Admins 5 23-27 Jul 2018, 13-17 Aug 2018, 10-14 Sep 2018, 15-19 Oct 2018 $ 1,800
download Administration Essentials for New Admins in Lightning Experience (ADX201) 5 13-17 Aug 2018, 10-14 Sep 2018, 15-19 Oct 2018 $ 1,700
download Field Service Lightning (FSL-201) 3 6-8 Aug 2018 $ 1,400
download Preparing for Your Salesforce Administrator Certification 1 1-1 Aug 2018 $ 900
Salesforce Proficiency Pack 15 20 Aug -3 Sep 2018 $ 5,100
download Administration Essentials for Experienced Admins (ADM211) 4 6-9 Aug 2018 $ 1,600
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Salesforce Developer

MS Dynamic CRM 2016

Salesforce Marketing Cloud

download Essentials for Marketing Cloud Email Marketers (EEB101) 4 10-13 Sep 2018, 15-18 Oct 2018 $ 1,830
download Journey Builder 101 (JB101) 1 1-1 Aug 2018 $ 900
download Social Studio 101 (SS101) 1 1-1 Aug 2018 $ 900
download Content Builder Essentials for the Digital Marketer (EML101) 1 1-1 Aug 2018 On Request
download Marketing Cloud Connect Essentials (MCC201) 4 20-23 Aug 2018, 10-13 Sep 2018, 15-18 Oct 2018 $ 1,600
download Mobile Messages (MBC101) 1 1-1 Aug 2018 $ 900
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Salesforce Service Cloud

Salesforce Quote-to-Cash

download SALESFORCE CPQ ADMIN ESSENTIALS FOR EXPERIENCED ADMINISTRATORS 4 23-26 Jul 2018, 10-13 Sep 2018, 15-18 Oct 2018 $ 1,600
download Salesforce CPQ Admin Essentials for New Administrators (CPQ201) 2 23-24 Jul 2018, 10-11 Sep 2018, 15-16 Oct 2018 $ 1,350

Salesforce Sales Cloud

Microsoft Dynamics CRM

Salesforce Analytics Cloud


To take up our CRM training courses, a major prerequisite is to have the basic understanding of CRM and its applications, as well as business requirements. Candidates should also have the knowledge of Windows, Active Directory, networking, etc. However, not all courses have the same prerequisites. For a few, the candidate may need to know about software development, any programming language, SQL and XML queries, etc. Thus, before planning to take up a course, the candidate should go through the exact prerequisite.

Benefits of CRM Training Course

After completing our CRM course, the candidates will be able to achieve the following:

  • Help their organisations in customer retention and relationship improvement
  • Providing easy access to all required client data and information from a single source
  • Tracking productivity in terms of sales and leads and driving sales growth
  • Configuring and customizing a CRM system to business needs
  • Tracking consumer behavior using the deployed CRM system
  • Providing a cost-effective solution to issues related to customer grievances, complaints, and service


What is client relationship management(CRM)?

Every client or customer has a life-cycle for a company. CRM is the management of that life-cycle that includes management of data regarding interaction and transaction, client’s buying pattern, and of course the technology that can properly manage CRM data for the benefit of the company.

How do I start learning Dynamics CRM?

Learning dynamic CRM is a norm these days for having a strong career in this field. Some of the best software in this genre are provided by Microsoft, Oracle, and Salesforce. So, you should look for a popular CRM Training institute online or off-line for a state-of-the-art dynamic CRM course that will help you in maximum exposure as a CRM professional.

Can I customise the CRM?

Yes you can customize the CRM system you are using to meet your business needs and changing customer behavior.

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