ServiceNow ITSM Fundamentals

Enroll for the 2-day ServiceNow ITSM Fundamentals Training course from Koenig Solutions. In this course you will learn the lifecycle of ServiceNow ITSM applications, from a Persona viewpoint – the perspective of the stakeholders and people who use the applications every day to do their jobs.

Target Audience:

This course is suitable for anyone who will be working on a ServiceNow implementation of the ITSM applications.

• Process Owners – who will be champions for their process domain
• Technical Consultants and System Administrators – who will be configuring, developing or supporting the ITSM applications
• Project/Program/Engagement Managers – who will be leading implementation of ITSM applications in ServiceNow
• Operations Managers – who have oversight of work which will be facilitated using ITSM applications in ServiceNow

Learning Objectives:

After completing this course, you will be able to:

• Create, and work records, through each of the covered ITSM application lifecycles
• Demonstrate each application lifecycle, from a Persona viewpoint
• Articulate the value and the baseline features of each of the covered ITSM applications
• Start thinking about the key decisions to be made during the implementation of these ServiceNow ITSM applications