ServiceNow ITSM Fundamentals Certification Training Course Overview

Enroll for the 2-day ServiceNow ITSM Fundamentals Training course from Koenig Solutions. In this course you will learn the lifecycle of ServiceNow ITSM applications, from a Persona viewpoint – the perspective of the stakeholders and people who use the applications every day to do their jobs.

 

Target Audience:

This course is suitable for anyone who will be working on a ServiceNow implementation of the ITSM applications.

  • Process Owners – who will be champions for their process domain
  • Technical Consultants and System Administrators – who will be configuring, developing or supporting the ITSM applications
  • Project/Program/Engagement Managers – who will be leading implementation of ITSM applications in ServiceNow
  • Operations Managers – who have oversight of work which will be facilitated using ITSM applications in ServiceNow

Learning Objectives:

After completing this course, you will be able to:

  • Create, and work records, through each of the covered ITSM application lifecycles
  • Demonstrate each application lifecycle, from a Persona viewpoint
  • Articulate the value and the baseline features of each of the covered ITSM applications
  • Start thinking about the key decisions to be made during the implementation of these ServiceNow ITSM applications

 


ServiceNow ITSM Fundamentals (16 Hours) Download Course Contents

Live Virtual Classroom (Instructor-Led)

Fee : 1,400 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)




May
8 Hours/Day
03-04
09-10
10-11
17-18
03-06
09-12
10-13
17-20
June
8 Hours/Day
07-08
13-14
14-15
21-22
07-10
13-16
14-17
21-24
July
8 Hours/Day
05-06
11-12
12-13
05-08
11-14
12-15

Classroom training is available in select Cities

Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites

  • ServiceNow Fundamentals