ServiceNow ITSM Fundamentals Certification Training Course Overview

Enroll for the 2-day ServiceNow ITSM Fundamentals Training course from Koenig Solutions. In this course you will learn the lifecycle of ServiceNow ITSM applications, from a Persona viewpoint – the perspective of the stakeholders and people who use the applications every day to do their jobs.

 

Target Audience:

This course is suitable for anyone who will be working on a ServiceNow implementation of the ITSM applications.

  • Process Owners – who will be champions for their process domain
  • Technical Consultants and System Administrators – who will be configuring, developing or supporting the ITSM applications
  • Project/Program/Engagement Managers – who will be leading implementation of ITSM applications in ServiceNow
  • Operations Managers – who have oversight of work which will be facilitated using ITSM applications in ServiceNow

Learning Objectives:

After completing this course, you will be able to:

  • Create, and work records, through each of the covered ITSM application lifecycles
  • Demonstrate each application lifecycle, from a Persona viewpoint
  • Articulate the value and the baseline features of each of the covered ITSM applications
  • Start thinking about the key decisions to be made during the implementation of these ServiceNow ITSM applications

 

ServiceNow ITSM Fundamentals (16 Hours) Download Course Contents

Live Virtual Classroom Fee On Request
Group Training
08 - 09 Nov GTR 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 07 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Prerequisites
  • ServiceNow Fundamentals