ServiceNow Fundamentals Course Overview

Enroll for this 3-day training from Koenig Solutions where you will get an overview of the ServiceNow platform.
Target Audience:
  • Technical Consultants 
  • Architects
  • System Administrators
Learning Objectives:
  • Describing the ServiceNow user interface,
  • Providing a summary of the database schema,
  • Demonstrating uses for commonly accessed applications, and
  • Introducing advanced functionality, such as scripting and application development

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

The 1-on-1 Advantage


Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

You will learn:

Module 1: User Interface & Navigation
  • Demonstrate how to navigate to applications and modules in ServiceNow using the Application and Filter Navigators Create views and filters for a table list
  • Update records using inline editing
  • Configure a form view using Form Layout and Form Designer
  • Describe how to create and update records in a form view
  • Understand how to modify the colors in an instance for the logged-in user as well as for users in the instance
  • Labs
  • Explain how to access the service portal for the instance
  • Understand how to submit an incident through the service portal
  • Discuss when the My Work and My Groups Work modules should be used
  • Demonstrate how to use work notes, additional comments, and connect chat to collaborate on a task
  • Describe the differences between events and notifications
  • Create a reporter by modifying an existing report using the Report Designer
  • Share a report with a group
  • Labs
  • Explain the hierarchy of tables, records, and fields
  • Differentiate the classes of tables in ServiceNow
  • Identify different field types in a record
  • Demonstrate how to create access control rules
  • Discuss how access controls are evaluated
  • Explain how to use import sets to populate data in a table
  • Describe the purpose of the CMDB
  • Create a new CI class in the CMDB along with relationships to other CIs
  • LAB
  • Create a Knowledge Base article by importing a Word document
  • Explain how to locate and approve knowledge base articles
  • Define, apply, and test user criteria on the knowledge base
  • Demonstrate how to create a catalog item with variables
  • Use the Try It functionality to test catalog item ordering
  • Create a Flow Designer Flow and associate it with a service catalog item
  • Test the flow by ordering a catalog item
  • Demonstrate how to create a UI Policy and UI Policy Action to make a field read-only, mandatory, or visible
  • Explain how a business rule can be used to display messages to the user
  • Understand which changes are captured in Update Sets
  • Create an update set to capture form changes
  • Outline the process of completing and exporting an update set
  • Identify the steps to retrieve, preview, and commit an update set
  • Labs
Live Online Training (Duration : 24 Hours) 900 + If you accept merging of other students. Per Participant
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Ultra-Fast Track
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
12 - 14 Dec
09:00 AM - 05:00 PM CST
(8 Hours/Day)
16 - 18 Jan
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites
  • Basic Computer Knowledge.

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Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
In both, you choose the schedule. In public, other participants can join, Private other participants want to join.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Dubai, Goa, Delhi, Bangalore.
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You can request a refund if you do not wish to enroll in the course.
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After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.
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“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.