Axelos/ITIL OSA Capability Stream


ITIL OSA Capability Stream Certification Training Course Overview

This course focuses on operational-level process activities and supporting techniques and approaches to implement these processes in a hands-on, practical learning environment. After completing this course, students will be able to apply OSA practices in order to enable event, access, problem, request, incident, technical, IT operations and application management. This course utilizes a best possible combination of learning techniques to offer learners the best successful method to develop their ITIL understanding with respect to Service Agreements and Offerings and to implement ITIL knowledge in real life.

Audience: This course is best suited for Configuration Managers, Availability Managers, and IT Operations Managers.

This course prepares you for Exam ITIL OSA.

ITIL OSA Capability Stream (40 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1800

21 - 25 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)
05 - 09 Jul
09:00 AM - 05:00 PM CST
(8 Hours/Day)
02 - 06 Aug
09:00 AM - 05:00 PM CST
(8 Hours/Day)
GTR=Guaranteed to Run
1-on-1 Training (GTR) 2100
4 Hours
8 Hours
Week Days
Week End


Start Time : At any time

12 AM
12 PM
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

Special Solutions for Corporate Clients! Click here

Hire Our Trainers! Click here

Request More Information

Course Prerequisites

  • ITIL V3 Foundation.


Upon Completion of this Course, you will accomplish following:

  • Understand Service Management as a practice and the principles, purposes and objectives of Service Operation.
  • Comprehend role of Operational Support and Analysis in service provision
  • Comprehend the activities, methods, and functions used in each of the Operational Support and Analysis processes.
  • Understand the importance of IT security and how it supports Operational Support and Analysis.
  • Understand technology and implementation requirements in support of Operational Support and Analysis.

Give an edge to your career with ITIL® certification training courses. Students can join the classes for ITIL® OSA Capability Stream Traning & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Country Month Feedback Rating
Anonymous Bhutan Mar-2018 https://www.youtube.com/watch?v=tP3tbqZA4vs
Anonymous Bhutan Mar-2018 https://www.youtube.com/watch?v=KF1UaNMSO8Q

FAQ's