ITIL® OSA Capability Stream Course Overview

This course focuses on operational-level process activities and supporting techniques and approaches to implement these processes in a hands-on, practical learning environment. After completing this course, students will be able to apply OSA practices in order to enable event, access, problem, request, incident, technical, IT operations and application management. This course utilizes a best possible combination of learning techniques to offer learners the best successful method to develop their ITIL® understanding with respect to Service Agreements and Offerings and to implement ITIL® knowledge in real life.

Audience: This course is best suited for Configuration Managers, Availability Managers, and IT Operations Managers.

  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Methodology
Flexible Dates
4-Hour Sessions
  • View video
  • The course will be free if we are not able to start within 7 days of booking.
  • Only applicable for courses on which this logo appears.
Live Online Training (Duration : 40 Hours)
Group Training 1800 Per Participant Incl. Official Courseware
06 - 10 Jun 09:00 AM - 05:00 PM CST
(8 Hours/Day)
04 - 08 Jul 09:00 AM - 05:00 PM CST
(8 Hours/Day)
1-on-1 Training 3600 2050 + If you accept merging of other students. Incl. Official Courseware
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Classroom Training is available. Enquire for the fee Click
Ultra-Fast Track

If you can't spare 40 hours. We can offer you an Ultra-Fast Track for 20 hours for only USD 1,640

Course Prerequisites
  • ITIL® V3 Foundation.

Upon Completion of this Course, you will accomplish following:

  • Understand Service Management as a practice and the principles, purposes and objectives of Service Operation.
  • Comprehend role of Operational Support and Analysis in service provision
  • Comprehend the activities, methods, and functions used in each of the Operational Support and Analysis processes.
  • Understand the importance of IT security and how it supports Operational Support and Analysis.
  • Understand technology and implementation requirements in support of Operational Support and Analysis.

Give an edge to your career with ITIL® certification training courses. Students can join the classes for ITIL® OSA Capability Stream Traning & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?

Student Name Country Month Feedback Rating
Anonymous United States Mar-2018 https://www.youtube.com/watch?v=tP3tbqZA4vs
Anonymous United States Mar-2018 https://www.youtube.com/watch?v=KF1UaNMSO8Q

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FAQ's


Yes, fee excludes local taxes.
The Fee includes:
  • Official courseware
Yes, Koenig Solutions is a Axelos Learning Partner