Gain ITIL® OSA Certification with ITIL® OSA Capability Stream Course

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ITIL® OSA Capability Stream Course Overview

ITIL® OSA Capability Stream is a course designed to teach individuals how to implement and manage IT Operations service and processes in accordance with the ITIL® best practices. This course is beneficial for those who wish to gain the knowledge and skills required to identify and diagnose the characteristics, strategies and techniques for the successful operation of IT services. The course covers topics such as Service Strategy, Service Design, Service Transition, Service Operation, Service Improvement, and Service Support. The curriculum focuses on the process model underpinning the ITIL® Service Lifecycle. It also provides an overview of the ITIL® processes and organizational structures required to deliver successful IT services. By the end of the course, learners will be able to make informed decisions based on ITIL® best practices when selecting and managing IT services.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites

ITIL® OSA (Operational Support & Analysis) Capability Stream Training has no formal prerequisites. Knowledge and/or experience in ITIL® Foundations (v3) is recommended, but not required.

Target Audience

The target audience for ITIL OSA Capability Stream training includes IT professionals and IT Service providers who are looking to improve their knowledge of the processes, tools, and techniques necessary to effectively manage service transitions in the IT Service Delivery process
This training is beneficial to those who have already taken the ITIL Foundation or ITIL Practitioner courses, and are looking to continue learning and improving their IT Service Management knowledge
Additionally, the ITIL OSA Capability Stream training is aimed at experienced IT professionals who need to manage service transitions in a growing IT environment
The course provides an advanced understanding and hands-on experience of ITIL Service Transition principles
It also shapes attendees’ understanding of the OSA processes and procedures through a mixture of both theory and practical exercises
Ultimately, this training is intended to equip IT professionals and service providers with the necessary knowledge and skills to successfully manage IT Service Delivery

Learning Objectives of ITIL® OSA Capability Stream

1. Acquire a comprehensive understanding of the ITIL® Operating System & the Software Support process.
2. Learn about the ITIL® OSA methodology & get familiar with the various OSA processes.
3. Understand the terminology associated with the OSA framework & the technologies & tools utilized.
4. Learn & practice how to organize & implement the OSA process within an organization.
5. Develop & implement policies & procedures for the effective management of software distribution & software asset management.
6. Identify & analyze the requirements of licensable software with metrics & reporting tools.
7. Learn the key concepts & objectives of the Service Catalog Management Policy & Business Relationship Management process.
8. Gain the skills to effectively utilize the OSA framework in order to optimally align IT resources & services with the business needs & objectives.


Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, you can pay from the course page and flexi page.
Yes, the site is secure by utilizing Secure Sockets Layer (SSL) Technology. SSL technology enables the encryption of sensitive information during online transactions. We use the highest assurance SSL/TLS certificate, which ensures that no unauthorized person can get to your sensitive payment data over the web.
We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen.It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however,it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
Yes, fee excludes local taxes.
Yes, we do.
The Fee includes:
  • Exam
Yes, Koenig Solutions is a AXELOS Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

Yes of course.
Yes, We are

Travel and Visa

Yes we do after your registration for course.

Food and Beverages



Says our CEO-
“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
All our trainers are fluent in English . Majority of our customers are from outside India and our trainers speak in a neutral accent which is easily understandable by students from all nationalities. Our money back guarantee also stands for accent of the trainer.
Medical services in India are at par with the world and are a fraction of costs in Europe and USA. A number of our students have scheduled cosmetic, dental and ocular procedures during their stay in India. We can provide advice about this, on request.
Yes, if you send 4 participants, we can offer an exclusive training for them which can be started from Any Date™ suitable for you.