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Overview

This course has been structured to explain the CSI approach (Continual Service Improvement) for ITIL practitioners. The course guides the aspirants to drive the organizational change, improve communication and measure and report on the achieved success.
 
The course endeavors to provide the extensive know-how on identifying and delivering improvement initiatives ate the workplaces. The students will be prepared about the ITIL Foundation pertaining to deal with the various aspects. This extensive course focuses on the guiding principles including design for experience, work holistically, collaboration, transparency, simplicity, progressing iteratively, focusing on value among others. The course provides detailed understanding of communication principles, communication types and good communication.
 
The course incorporates the scenario based learning along with the hands-on expertise.
This course prepares you for Exam ITIL® Practitioner. Download Course Contents
Schedule & Prices
Course Details Schedule
Live Online Training (Instructor-Led)
Duration : 3 Days (6 Day for 4 Hours/Day)
Fee : USD 1,100 (1-on-1)†



April

8 Hours/Day
4 Hours/Day
13-15
20-22
13-18
20-25
May

8 Hours/Day
4 Hours/Day
18-20
18-23
Fly-Me-a-Trainer
Duration : 3 Days
Fee : On Request
Client's Location
As per mutual convenience
Classroom Training*
Duration : 3 Days
Fee : Sydney : USD 2,200 London : USD 2,200 Dubai : USD 2,100 India : USD 1,500
April
13-18 (Bangalore) (Venue)
20-25 (Chennai) (Venue)
May
18-23 (Chennai) (Venue)

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Course Prerequisites

Delegates wishing to take this examination must have previously passed the ITIL Foundation Examination.



Upon Completion of this Course, you will accomplish following:-

  • Explore the IT Service Management concepts that drive the continual service improvement
  • Learn to apply the ITSM guiding principles practically
  • Learn the CSI approach for managing the improvements in a specific organizational ambience
  • Learn using the measurement and metrics for facilitating the service improvement persistently
  • Lean the effective communication for facilitating the service improvement continuously
  • Learn supporting the service improvement continually by applying the organizational change management

Give an edge to your career with ITIL® certification training courses. Students can join the classes for ITIL Practitioner Training & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

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