This course focuses on operational-level process activities and supporting techniques and approaches to implement these processes in a hands-on, practical learning environment. After completing this course, students will be able to apply OSA practices in order to enable event, access, problem, request, incident, technical, IT operations and application management. This course utilizes a best possible combination of learning techniques to offer learners the best successful method to develop their ITIL understanding with respect to Service Agreements and Offerings and to implement ITIL knowledge in real life.
Audience: This course is best suited for Configuration Managers, Availability Managers, and IT Operations Managers.
Classroom Training*Duration : 5 Days
Fee : London: £3,700, Dubai : $3,200 E, India : $2,200 E
Instructor-Led Online TrainingDuration : 5 Days
Fee : $1,800
Duration : 5 Days
Fee : On Request
As per mutual convenience
Give an edge to your career with ITIL® certification training courses. Students can join the classes for ITIL® OSA Capability Stream Traning & Certification Course at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.