Learn How to Deploy and Administer Cisco Unified Contact Center Enterprise (Accelerated) (DAUCCEBC) for Enhanced Performance

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Deploying and Administering Cisco Unified Contact Center Enterprise (Accelerated) (DAUCCEBC) Course Overview


The Deploying and Administering Cisco Unified Contact Center Enterprise (Accelerated) (DAUCCEBC) course provides participants with the knowledge and skills to install, configure, operate, and troubleshoot a Cisco Unified Contact Center Enterprise distributed solution. This course focuses on both the software and hardware components used in the Contact Center Enterprise.
Participants learn about the basic architecture of the Cisco Unified Contact Center Enterprise (Cisco UCCE) products and review topics related to installation and configuration of the distributed system. They also learn about the wide range of functionality offered by UCCE, including call routing, scripting, integration, and reporting.
The course also provides lab exercises to help participants practice the skills they are learning. In the labs, participants are given the opportunity to configure the CallManager and UCCE Solution Manager applications, learn about agent registration and Call Center scripting, and install and configure monitoring features. After completing the course, participants will be able to install and configure the UCCE solution, as well as troubleshoot its related components.
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Get 1-on-1 session with our expert trainers at a date & time of your convenience.
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Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.
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4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.
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Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module1: Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)
  • Cisco Unified Contact Center Enterprise v10 Foundations
  • Preparing UCCE for Basic IVR Scripting
  • Preparing UCCE for Basic Agent Functionality
  • Installing and Configuring CCE VXML Solution
  • Installing CCE Outbound Option
  • Supporting CCE
  • Labs
  • Cisco Unified Contact Center Enterprise v10 Foundations
  • UCCE Configuration and Scripting
  • Unified CCE Inbound Agent Considerations
  • Unified CCE IVR/VRU Functionality
  • Additional UCCE Considerations
  • VXML Implementation
  • Cisco Unified Intelligence Center Reporting
  • Labs
  • Cisco Unified Contact Center Enterprise v10 Foundations
  • CCE Configuration and Scripting Review
  • Implementing Business Rules
  • CCE VXML Solution
  • UCCE Outbound Option
  • Labs
Live Online Training (Duration : 80 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Online
12 - 21 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
03 - 12 Jul
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
07 - 16 Aug
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites

You should have knowledge of the following prior to attending the Deploying and Administering Cisco Unified Contact Center Enterprise (Accelerated) (DAUCCEBC) training:
- Understanding of VoIP related protocols (TCP/IP, UDP, SIP, Skinny)
- Working knowledge of Cisco Unified Communications Manager
- Understanding of the Cisco Contact Center components
- Experience in deploying or administering contact center solutions such as Cisco or Avaya
- Basic Understanding of Cisco IPT Architecture
- Working knowledge of Unified Contact Center Express (UCCX) or Cisco Unified Contact Center Enterprise (UCCE)
- Understanding of ITIL processes
- Understanding of Quality of Service (QoS) and MPLS
- Knowledge of Windows Server Administration
- Understanding of client/server network fundamentals.

Target Audience


The Deploying and Administering Cisco Unified Contact Center Enterprise (Accelerated) (DAUCCEBC) training is ideal for advanced-level IT professionals and network engineers looking to administer, deploy, and maintain Cisco Contact Center Enterprise (CCE) solutions
This intensive, accelerated program is suitable for those who have experience working with voice/data/UC networks and want to gain in-depth knowledge quickly on CCE deployments and operations
The professional should have some familiarity with Cisco VoIP, UC, and routing/switching technology
Additionally, Cisco Unified Communications Manager (CUCM) knowledge is highly desirable prior to enrolling in the course
The desired candidate should possess the skills necessary to successfully integrate and manage the CCE in an enterprise network environment

Learning Objectives of Deploying and Administering Cisco Unified Contact Center Enterprise (Accelerated) (DAUCCEBC)


1. Describe the features and functions of Cisco Unified Contact Center Enterprise (UCCE) and its components.
2. Design, implement, and maintain a UCCE system.
3. Setup and install the UCCE components.
4. Configure customer routing, reporting, and scripting options.
5. Manage security, call control, agent, and supervisor tasks.
6. Use common tools such as Cisco Unified Communications Manager, GED-ARI, and other peripherals.
7. Integrate Cisco Unified Communications Manager with UCCE.
8. Utilize best practices in UCCE system operations and maintenance.
9. Understand how UCCE interacts with other components in the customer network.
10. Troubleshoot system errors, identify root causes, and administer corrective actions.

FAQ's


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Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
Yes, we do offer corporate training More details
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Yes, we also offer weekend classes.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the digital certificate post training completion via learning enhancement tool after registration.
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You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
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You can request a refund if you do not wish to enroll in the course.
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Yes, fee excludes local taxes.
Yes, we do.
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

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Travel and Visa

Yes we do after your registration for course.

Food and Beverages

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