Enroll Now: Accelerated DAUCCEBC Course for Cisco Unified Contact Center Enterprise Deployment and Administration

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Deploying and Administering Cisco Unified Contact Center Enterprise (Accelerated) (DAUCCEBC) Course Overview

The Deploying and Administering Cisco Unified Contact Center Enterprise (DAUCCEBC) certification is geared towards IT professionals who use and manage Cisco's Unified Contact Center platform. This certification validates an individual's skills in deploying and operating Cisco's advanced contact center technologies such as Cisco Unified Customer Voice Portal, Cisco Unified Intelligence Center, and Cisco Finesse. Furthermore, this certification covers concepts such as call routing, reporting solutions, and agent supervision. Companies use these technologies to enhance their customer service solutions, provide seamless customer experiences, and gain valuable insights from customer data. Achieving the DAUCCEBC certification indicates a high level of proficiency in managing these enterprise-level contact center solutions.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module1: Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)
  • Cisco Unified Contact Center Enterprise v10 Foundations
  • Preparing UCCE for Basic IVR Scripting
  • Preparing UCCE for Basic Agent Functionality
  • Installing and Configuring CCE VXML Solution
  • Installing CCE Outbound Option
  • Supporting CCE
  • Labs
  • Cisco Unified Contact Center Enterprise v10 Foundations
  • UCCE Configuration and Scripting
  • Unified CCE Inbound Agent Considerations
  • Unified CCE IVR/VRU Functionality
  • Additional UCCE Considerations
  • VXML Implementation
  • Cisco Unified Intelligence Center Reporting
  • Labs
  • Cisco Unified Contact Center Enterprise v10 Foundations
  • CCE Configuration and Scripting Review
  • Implementing Business Rules
  • CCE VXML Solution
  • UCCE Outbound Option
  • Labs
Live Online Training (Duration : 80 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
09 - 18 Oct
09:00 AM - 05:00 PM CST
(8 Hours/Day)
06 - 15 Nov
09:00 AM - 05:00 PM CST
(8 Hours/Day)
Course Prerequisites
• Knowledge of networking, ACD, IVR, and voice/data integration technologies
• Fundamental understanding of Unified Communications Manager
• Familiarity with the Windows Server environment
• Basic knowledge of SQL DBs
• Experience with Cisco Packaged Contact Center Enterprise
• Understanding of basic internet concepts like CSS, email, HTTP, and DNS.

Deploying and Administering Cisco Unified Contact Center Enterprise (Accelerated) (DAUCCEBC) Certification Training Overview

The DAUCCEBC certification training is a comprehensive course that provides in-depth knowledge on how to implement, deploy, and manage the Cisco Unified Contact Center Enterprise (CCE) solutions. The course introduces participants to the core functionalities and architecture of the CCE, including inbound and outbound agent settings, scripting, precision routing, and reporting. Students also learn key administration tasks like managing resources, setting up supervisors, team management, and more. It's an essential certification for IT professionals looking to specialize in contact center solutions.

Why Should You Learn Deploying and Administering Cisco Unified Contact Center Enterprise (Accelerated) (DAUCCEBC)?

Deepening your understanding through the DAUCCEBC course benefits you significantly by enabling proficient deployment, administration, and troubleshooting of Cisco Unified Contact Center Enterprise. This enhanced expertise leads to better job performance, potential for career advancement, and an edge in the ever-competitive IT and communications industry.

Target Audience for Deploying and Administering Cisco Unified Contact Center Enterprise (Accelerated) (DAUCCEBC) Certification Training

• IT professionals interested in Cisco UCCE solution deployment and administration
• Network and system administrators managing Cisco UCCE software
• Contact center team leaders or supervisors utilising Cisco UCCE
• Cisco system engineers and channel partners needing UCCE knowledge
• Any tech professional seeking Cisco Contact Center Enterprise Specialist certification

Why Choose Koenig for Deploying and Administering Cisco Unified Contact Center Enterprise (Accelerated) (DAUCCEBC) Certification Training?

• Receive instruction from a Certified Instructor with in-depth knowledge and experience.
• Boost your career by gaining a competitive edge in the Cisco Unified Contact Center Enterprise field.
• Enjoy the flexibility of customized training programs tailored to your individual learning needs.
• Experience destination training at one of the institute's global facilities.
• Benefit from affordable pricing compared to other Cisco training programs.
• Attain training from a top-rated institute recognized worldwide.
• Choose flexible dates that suit your schedule for an optimum learning experience.
• Leverage instructor-led online training for an effective learning experience from the comfort of your home.
• Select from a wide range of courses to suit your expertise level and interests.
• Achieve accredited training, giving your career a boost with this valuable certification.

Deploying and Administering Cisco Unified Contact Center Enterprise (Accelerated) (DAUCCEBC) Skills Measured

After completing the DAUCCEBC certification training, an individual will gain skills in administering and deploying a Cisco Unified Contact Center Enterprise solution. They will be able to configure and troubleshoot it, demonstrate proficiency in handling agents and agent supervisors, manage scripts for routing and queue conditioning, exercise control over device targets, label script solution and link to the scripts, configure precision routing and maintain a reporting solution. The training enhances their understanding of various Contact Center concepts and mechanisms.

Top Companies Hiring Deploying and Administering Cisco Unified Contact Center Enterprise (Accelerated) (DAUCCEBC) Certified Professionals

Top companies such as Cisco, Accenture, IBM, and Verizon are enthusiastic about hiring DAUCCEBC certified professionals. These professionals are preferred for their proficiency in deploying and administering Cisco's Unified Contact Center Enterprise solutions. Other notable employers include NTT Data, AT&T, and Tech Mahindra.

Learning Objectives - What you will Learn in this Deploying and Administering Cisco Unified Contact Center Enterprise (Accelerated) (DAUCCEBC) Course?

The primary objectives of the DAUCCEBC course are to empower students with the technical knowledge and skills necessary for successful installation, configuration, and administration of the Cisco Unified Contact Center Enterprise. Students will learn about various components and architecture of the Unified Contact Center Enterprise and their role in customer interaction. They will gain skills to execute tasks that include provisioning, call routing & scripting and troubleshooting. The course aims to acquaint learners with options to support improved customer experiences, increased operational efficiency and ensuring seamless interactions in an organisation. Applying theoretical knowledge to real-world scenarios through lab exercises will also form a significant part of the learning objectives.


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Yes, we also offer weekend classes.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes.You can access courseware for most vendors.
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You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
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You can pay through debit/credit card or bank wire transfer.
Yes you can request your customer experience manager for the same.
1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
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You can request a refund if you do not wish to enroll in the course.
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Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

Prices & Payments

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Travel and Visa

Yes we do after your registration for course.

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