Learn CVP Development and Scripting Part 2 (CVPDS-2) with Our Comprehensive Course

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CVP Development and Scripting Part 2 (CVPDS-2) Course Overview


The CVP Development and Scripting Part 2 (CVPDS-2) course is designed to build on the CVP Development and Scripting Part 1 course. It provides an in-depth look at more advanced scripting and software development topics on Cisco’s Cisco Unified Contact Center Express (UCCX) and Cisco Voice Portal (CVP). In this course, students will learn how to use the tools necessary to write and debug scripts, as well as create custom CVP applications.
The CVPDS-2 course focuses on advanced scripting and software development topics that are essential for creating custom CVP applications. It covers topics such as object-oriented development, developing SQL queries and executing them with Java Database Connectivity (JDBC) through CVP, developing web services and applications, developing complex scripting work, and creating custom CVP forms. The course also provides in-depth coverage of various CVP concepts and operations, such as analytics, authentication, logging and auditing events, and monitoring.
Students taking the course will gain the skills necessary to create and debug custom applications, web services, and scripts within CVP. Additionally, the course provides a comprehensive introduction to the CVP user interface and various CVP components, so that students have a better understanding of how to design and develop applications and scripts.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

CVP Development and Scripting Part 2 (CVPDS-2)
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The 1-on-1 Advantage

Get 1on-1 session with our expert trainers at a date & time of your convenience.
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Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.
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4-Hour Sessions

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Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: JavaScript: Introduction to JavaScript
  • String functions: substring, string length, string replace, etc
  • Math functions: round, floor, ceiling, etc
  • Date functions: date or time arithmetic, validate dates, create formatted date/time variables
  • Customize alphanumeric strings for playback using Say It Smart
  • Remove invalid characters from data that would otherwise cause errors upon returning it to ICM
  • Use Post Man to test RESTful web service interface
  • Learn XPath syntax to parse XML response and test using Notepad++ and free online tools
  • Learn XPath expressions that select specific data from XML arrays
  • How to use the Studio REST Client Element and to parse XML responses in Studio
  • Set fetching properties for the voice browser
  • Learn JSON syntax, how to parse JSON responses, and test using JSONPath.com free online tools
  • Learn JSON path expressions to select specific data from JSON arrays
  • Use the Studio Rest Client element and JavaScript in Studio to parse JSON results
  • SOAPUI to test web service connection outside of Studio
  • Using the Studio Web Services Element
  • Learn to parse SOAP responses manually using XPath expressions
  • Select data to implement a Prompt Recorder application
  • Execute stored procedures in a SQL-based database
  • Select multiple rows from SQL DB and parse the result using XPath expressions
  • SubFlows – Subroutines (or ‘functions) for reusability and readability
  • Subdialogs – Calling another Studio application as a subroutine
  • Application Transfers – Go to another Studio application without returning
  • How to create the Google Dialogflow account and configure CVP
  • How to create a Google Dialogflow agent
  • Using the Call Studio Customer Virtual Assistant elements to interface with a Google Dialogflow agent
  • Understanding grammars: builtin, inline, external
  • Using Studio Digits, Number, Currency, YesNoMenu elements, Confirm if necessary
  • Studio Form Element to build a menu, invoke builtin grammars, point to URI-based grammars
  • Work with multiple results (N-Best list) Global Commands (HotLinks)
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites

The recommended prerequisites for the CVP Development and Scripting Part 2 (CVPDS-2) Training are as follows:
• Knowledge to build and debug simple CVP applications and scripts
• Understanding of CVP call flow and how it works
• Working knowledge of HTML and HTTPS
• Knowledge of VoiceXML and JavaScript
• Understanding of web services (basics)
• Basic knowledge of Session Initiation Protocol (SIP)
• Experience in application performance tuning

Target Audience


The CVPDS-2 training is an advanced course designed for professional developers and system engineers working with Cisco Voice Platforms
Participants must have prior knowledge of Voice over IP (VoIP) and be comfortable with coding languages such as Java, VXML, and VoiceXML
They should also have a basic understanding of how Speech Recognition and Voice User Interaction work in order to maximize their training experience

The primary target audience for this course consists of system engineers, network engineers, web and telecommunications professionals who want to learn about VoiceXML and how to integrate it with other Cisco technologies such as IVR, routing and call center applications
Additionally, people from sales, marketing, and customer service departments who need to be able to create effective CVP scripts may also find this course valuable

Learning Objectives of CVP Development and Scripting Part 2 (CVPDS-2)


1. Understand CVP Relay and CVP Studio basics.
2. Explore the CVP architecture and its roles in the overall script design.
3. Learn about the configuration elements of CVP components.
4. Master the basics of CVP Reporter application and performance reporting.
5. Exploit the CVP Queuing mechanism for customer satisfaction and faster customer service.
6. Grasp basic scripting principles and apply them to build IVR applications using the CVP scripting language.
7. Explore customer data access and customer-focused scripting features.
8. Execute end to end testing of CVP applications and ensure flawless customer service.

FAQ's

1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
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Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).

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