Cisco/CVP Development and Scripting Part 1 (CVPDS-1)

CVP Development and Scripting Part 1 (CVPDS-1) Certification Training Course Overview

Enroll for the 5-days CVP Development and Scripting Part 1 (CVPDS-1) training and certification course from Koenig solutions accredited by Cisco.

This course is a part of the Cisco CCE/CVP suite of Contact Center suite. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications for CVP VXML Server, and to pass data between CCE/ICM and CVP.

Students have ample practice writing applications, using OAMP for put applications into production on the classroom VXML Server, and troubleshooting through log files analysis.

Target Audience

This course is ideal for application developers, programmers, sales and pre-sales, technical support, and project managers to learn to script in CVP Call Studio and VXML Server.

Learning Objectives

Upon completion of this course, participants will learn the following:

  • Understand the CVP Comprehensive Call Flow
  • Learn to use Cisco CVP Call Studio
  • Play Audio Files and TTS
  • Menus and Digit Collection
  • Confirmations
  • Say it Smart
  • Intro to SQL Database, SOAP/WSDL and REST Web Services
  • Studio Debugger
  • Record and FTP Audio Prompts from an App
  • Multi-Language Applications
  • Troubleshooting with Logs
  • Version Control
  • Post Call Survey
  • Courtesy Callback
  • Reporting and CVP CUIC Reports
  • CVP-ICM-Finesse Data Integration
  • Use OAMP Operations Console

CVP Development and Scripting Part 1 (CVPDS-1) (40 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1750
08 - 12 Aug 09:00 AM - 05:00 PM CST
(8 Hours/Day)

06 - 10 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 2050
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

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Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
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Course Modules

Module 3 : Most of the class is dedicated to creating Call Studio applications that include the following:
  • Menus, collect and confirm caller input, such as account numbers. Prompt callers with audio files, TTS text-to-speech, and Say it Smart audio
  • Variables – Session data, Element data, Call data, Local variables. Data from ICM.
  • Introduction to back end system data retrieval.
  • Errors: understand, troubleshoot, and catch
  • Counters and Decisions (if/else)
  • Introduction to javascript for substrings and string length
  • Set VoiceXML properties affecting the voice browser
  • Multi-Language applications
Module 4 : Post Call Survey
  • Topic details are not available.
Module 5 : Studio Debugger to test applications
  • Topic details are not available.
Module 6 : CVP Reporting Server and CVP CUIC Reports
  • Best practices regarding naming elements and variables
  • Configuring data to pass to the Reporting Server using OAMP
  • Understanding Application Summary CUIC reports
Module 7 : Administration covered throughout the course:
  • OAMP Operations Console Server to deploy applications to VXML Server
  • Calling in and testing apps, then using logs for debugging
  • Administrative scripts for graceful updates or suspensions of the server
  • Studio Documenter to print Visio-like diagrams of the application
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Course Prerequisites

CCE Admin training or basic ICM scripting experience