Comprehensive Course on CVP Development and Scripting Part 1 (CVPDS-1) - Most Searched Online Training

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CVP Development and Scripting Part 1 (CVPDS-1) Course Overview

CVP Development and Scripting Part 1 (CVPDS-1) certification is a standard in the technology industry that validates a professional's skills in creating and modifying applications using the Cisco Unified Customer Voice Portal (CVP) platform. The CVPDS-1 covers key foundational elements like understanding Call Studio, creating call flows, and using VoiceXML applications for IVR solutions. Industries use it to ensure their IT staff is proficient in Cisco's advanced, self-service voice solution. This certification not only equips professionals to deliver high-quality customer interactions but also leverages industry standards to provide scalable and efficient solutions that enhance the customer experience.

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You will learn:

Module 1 : Overview of a UCCE with CVP Comprehensive Call Flow
  • Course Overview
  • ICM routing script basics to route calls to CVP VXML Server and to pass data between CVP, ICM, Finesse Agent Desktop
  • Menus, collect and confirm caller input, such as account numbers. Prompt callers with audio files, TTS text-to-speech, and Say it Smart audio
  • Variables – Session data, Element data, Call data, Local variables. Data from ICM.
  • Introduction to back end system data retrieval.
  • Errors: understand, troubleshoot, and catch
  • Counters and Decisions (if/else)
  • Introduction to javascript for substrings and string length
  • Set VoiceXML properties affecting the voice browser
  • Multi-Language applications
  • Call Survey
  • Studio Debugger to test applications
  • Best practices regarding naming elements and variables
  • Configuring data to pass to the Reporting Server using OAMP
  • Understanding Application Summary CUIC reports
  • OAMP Operations Console Server to deploy applications to VXML Server
  • Calling in and testing apps, then using logs for debugging
  • Administrative scripts for graceful updates or suspensions of the server
  • Studio Documenter to print Visio-like diagrams of the application
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites
- Basic understanding of networking concepts
- Familiarity with voice and telephony
- Prior experience with Cisco Unified Call Manager
- Knowledge of VoiceXML
- Proficiency in Java programming language
- Understanding of peripheral technology integration like VXML and IVR
- Awareness of the Cisco Unified CVP solution.

CVP Development and Scripting Part 1 (CVPDS-1) Certification Training Overview

The CVP Development and Scripting Part 1 (CVPDS-1) certification training is a course designed to provide knowledge on developing and scripting in the Call Studio environment. It covers topics such as Introduction to Call Studio, defining call flow, creating and configuring elements, debugging call flows, integrating with VXML server, creating complex interactive voice response applications. This helps participants understand the skills required to work with CVP call studio, VXML server, and Cisco Unified Intelligence Centre, enabling them to build, test, and deploy CVP applications.

Why Should You Learn CVP Development and Scripting Part 1 (CVPDS-1)?

The CVPDS-1 course benefits individuals by enabling them to develop and script for the Cisco Unified Customer Voice Portal system. This course provides an in-depth understanding of VoiceXML, Java, and advanced speech recognition technology, thereby enhancing one's skills in designing, implementing, and troubleshooting voice applications. Additionally, it offers valuable insights for improving customer engagement in a competitive business environment.

Target Audience for CVP Development and Scripting Part 1 (CVPDS-1) Certification Training

- Experienced network engineers responsible for designing, installing, and maintaining CVP deployments.
- Individuals seeking to enhance their skills in CVP scripting and application development.
- Those preparing for the Cisco Unified Contact Center Enterprise Specialist certification.
- IT professionals working in contact center environments.
- Systems integrators working with voice-based customer service solutions.

Why Choose Koenig for CVP Development and Scripting Part 1 (CVPDS-1) Certification Training?

- Access to a certified instructor with an in-depth understanding of CVPD and scripting.
- A career boost by gaining a highly sought-after certification recognized globally.
- Customized training programs to suit individual learning styles and proficiency levels.
- Destination training option adds excitement and a refreshing change to the conventional learning setting.
- Affordable pricing scales allow individuals to invest in their career advancement at a manageable cost.
- Being trained by one of the top training institutes provides confidence and assurance of quality.
- Flexible dates facilitate easy scheduling and management of other commitments.
- Instructor-led online training enables real-time interaction and personalized feedback.
- Wide range of courses to explore and enhance other related skills.
- Accredited training assures value and worldwide recognition.

CVP Development and Scripting Part 1 (CVPDS-1) Skills Measured

After completing the CVP Development and Scripting Part 1 (CVPDS-1) certification training, an individual can gain skills in developing and scripting applications for the Cisco Unified Customer Voice Portal (CVP). They learn to conduct comprehensive CVP VXML component testing, set up CVP VXML Server for standalone deployments, and utilize web service elements in call studio. Furthermore, they’ll be equipped with the techniques of error handling, debugging, logging capabilities and deploying applications from a development to production environment.

Top Companies Hiring CVP Development and Scripting Part 1 (CVPDS-1) Certified Professionals

Top companies hiring CVPDS-1 certified professionals include Accenture, Cisco Systems, IBM, and Capgemini. These global firms seek CVP Development and Scripting Part 1 certified professionals for roles like Network Engineers, Business Analysts and Software Developers, recognizing their expertise in handling complex voice solutions.

Learning Objectives - What you will Learn in this CVP Development and Scripting Part 1 (CVPDS-1) Course?

The primary learning objectives of the CVPDS-1 course are to enable learners to understand, develop and script in Cisco's CVP Development environment. This includes understanding the core concepts and designs of Cisco's CVP solution, mastering the fundamentals of CVP Java API programming and application development, getting acquainted with CVP scripts and how to manage them perfectly. In addition, learners are expected to develop the skill of debugging and troubleshooting CVP scripts and applications with proficiency. They should also learn effective ways to integrate CVP applications with external systems or databases.

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