CRM Certification Courses Training


Today in a highly competitive business landscape, it is critical to building long-term relationships with your customers to stay profitable. In this regard, the Customer Relationship Management (CRM) tool helps improve both B2C and B2B relationships with customers by building trust and provide the required services and products. As companies globally are undergoing digital transformation, having CRM certified professionals helps business endeavors to achieve the required resilience.

Check out some of the popular CRM certification courses to enrol today.

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CRM Courses and Certification Training

Customer Relationship Management (CRM) Certification training provides businesses and clients the required proof that individuals have the required skills, knowledge, and best practices, expertise on using CRM tools. Industry-recognized CRM certifications in Microsoft, Oracle, Salesforce, and others attract enterprises and newer opportunities globally. Through CRM Software, business is streamlining their sales and leads management in a seamless manner with 24/7 support worldwide. With the ease of access across touchpoints through various handheld devices, it is critical for businesses to integrate robust CRM tools to manage the same.
CRM certification training helps professionals and enterprises to gain a thorough knowledge of better serving their customers through their products and services at all times. Managing the CRM tool / software plays a crucial role in customer satisfaction and also in driving revenue. Through CRM training, businesses can unify their data to understand the customer journey and map relevant products and services accordingly to deliver real business value.

Popular CRM Courses and Certification Trainings


Microsoft Power Platform Fundamentals Training

Microsoft Power Platform Fundamentals course is a 2-day instructor-led training delivered by a Microsoft Gold Partner in Koenig Solutions. This PL-900 certification training is ideal for individuals who are looking to automate business-critical processes, perform data analysis, and improve overall productivity by building newer solutions through Microsoft Power Platform. There are no pre-requisites to take up Microsoft Power Platform Fundamentals training, and the exam cost is USD 99.

Oracle CRM On Demand Essentials Training

This Oracle CRM On Demand Essentials training is a widely acknowledged training for professionals and enterprise teams that are looking to gain a fundamental understanding of Oracle CRM concepts across various functionalities. Overall through this Oracle CRM On Demand Administration Essentials course, learners will learn to set up, customize, and administer various aspects of the Oracle CRM application.

Cisco Unified Communications Training (Beginner to Expert)

This Cisco Unified Communications training is a 10-day instructor-led course that will be delivered by an expert Cisco certified and accredited trainer. This course is ideal for professionals belonging from Beginner to Expert level performers in an organization that is implementing integrated collaboration solutions for enterprises. Candidates taking part in this training will learn about Cisco Unified Communications Manager (CUCM) to control the communication that is going in and out of an organization.

Who Can Take Up CRM Certification Training Courses?

Job roles that can find CRM  certification training beneficial include:
  • Software Developers
  • Business Analysts
  • Data Analysts
  • Application Developers
  • Business Intelligence Professionals
  • End Users
  • Data Architects
  • Data Engineers
  • Implementers
  • Managers
  • Aspiring CRM Professionals
  • Anyone who wants to take up relevant CRM certification exams from various vendors

Reasons to choose CRM Certification Courses from Koenig Solutions

  • At Koenig Solutions, we provide CRM certification courses across Microsoft, Cisco, Oracle, Salesforce, and others in one place
  • Certified and accredited CRM instructors with real-world experience across industry sectors
  • Participants will be provided access to key CRM course collaterals across vendors to begin their preparation for the training
  • Learners have the option to take up CRM certification training across multiple training modes and can customize the course according to their requirements
  • Get access to multiple sample practice tests across CRM certification courses through the Qubits platform for various vendors

Benefits of Taking up CRM Courses and Certification Training

  • CRM certification training from Koenig Solutions help you to build a complete experience of CRM and helps you to utilize CRM tools to their maximum potential
  • Demonstrate your commitment towards continuous learning and excellence through CRM certification credentials
  • Differentiate from your non-certified counterparts and add weight to your resume through CRM certification 
  • Through various industry-recognized CRM certifications such as Microsoft Dynamics, Oracle, Cisco, Salesforce, and others get job opportunities across sectors
  • Get higher salary and increased responsibility through promotions with CRM certification training
  • CRM certification helps businesses to get projects and also maintain their partner status with the best of the customers worldwide

 Salary prospects for CRM Certified Professionals

CRM today has become the go-to tool for businesses to maintain the highest customer satisfaction and also to acquire newer ones. CRM certification training has become mandatory across various organizations irrespective of the size or the industry they belong to. CRM certified professionals are in great demand and are also some of the highest-paid individuals. Let’s take a look at the average salary range of CRM certified professionals from different parts of the world.

United States

USD 90,000 to 141,000

United Kingdom

Pounds 23,000 to 47,500


Rupees 2.3 lakhs to 14 lakhs 


AUD 64,000 to 102,000 


AED 80,000 to 300,000


SGD 60,000 to 145,000


Job Prospects for CRM Certified Professionals

Some of the top companies hiring CRM certified professionals include Roofstock, Icertis, Grafana Labs, Ellipse Solutions, 3D Systems, Marsh, Olo, Optiv, Kohler, TikTok, Snapchat, Crocs, Sendwave, and more.


Ans - No, the published fee includes all applicable taxes.

As part of your CRM certification training:
  • A copy of the CRM course material prepared by SMEs and accredited by governing bodies
  • Access to key resources from Koenig Solutions and respective governing bodies
  • Be part of hands-on CRM practical sessions with real-world examples and case studies
  • Get CRM Course Completion Certificate

Some of the popular CRM Software certifications across various vendors include:
  • Microsoft Dynamics 365 Training
  • Salesforce Administrator Training
  • Oracle NetSuite Administrator Training
  • ZOHO CRM Certified Consultant Training
  • SAP CRM Certification Training
  • Cisco CRM certification Training

Yes, CRM certification credentials are totally worth as businesses are strategically addressing to maintain long-term relationships with their customers, CRM tools and services providers have become indispensable. There is a lot of demand for CRM-based solutions that help businesses to unify their processes and collaborate with customers through one platform. Hence, the demand for CRM certified professionals globally is very high. CRM certification training helps individuals and enterprise teams gain a complete in-depth understanding of CRM tools, processes, and best practices. The average salary of a CRM certified professional is in the range of USD 90,000 to USD 141,000 per annum in the US. Depending on your experience, job, company, and location, the salary may go up to USD 176,000 per annum in some instances.

CRM Software is usually divided into three broad categories in Collaborative, Analytical, and Operational. Depending on the nature of business with respect to your organization, you can choose the one which adds value both to your career and enterprise in equal measure.