H1: Master the CCEADM: Cisco Unified Contact Center Enterprise Administration Course Online Today

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CCEADM: Cisco Unified Contact Center Enterprise Administration Course Overview

The CCEADM: Cisco Unified Contact Center Enterprise Administration certification validates a professional's technical knowledge in administering Cisco Unified Contact Center Enterprise solutions. This certification signifies proficiency in the configuration, maintenance, and troubleshooting of these solutions. The key concepts of this certification include scripting, reporting, routing, and other core features of Cisco Unified Contact Center. Industries leverage this certification when hiring IT specialists for managing and optimizing their Cisco system infrastructure. The specific skills validated by CCEADM are risk mitigation, effective system utilization and implementation, which are essential to the smooth operation of large businesses and customer contact centers. Professionals holding this certificate are generally competent in aligning technology with strategic business goals.

This is a Rare Course and it can be take up to 3 weeks to arrange the training.


The 1-on-1 Advantage

Get 1-on-1 session with our expert trainers at a date & time of your convenience.

Flexible Dates

Start your session at a date of your choice-weekend & evening slots included, and reschedule if necessary.

4-Hour Sessions

Training never been so convenient- attend training sessions 4-hour long for easy learning.

Destination Training

Attend trainings at some of the most loved cities such as Dubai, London, Delhi(India), Goa, Singapore, New York and Sydney.

You will learn:

Module 1: Cisco Unified Contact Center Enterprise v12 Foundations
  • Introducing UCCE
  • Unified CCE Components and Architecture
  • UCCE Terms, Routing and Additional Components
  • Accessing UCCE Tools
  • Configuration Manager
  • Script Editor Overview
  • Scripting for CVP
  • CTI Options Overview
  • Configuring ICM for Agent Functionality
  • Configuring UCM for Agent Functionality
  • Scripting ICM for Agent Functionality
  • Basic IVR Scripting with MicroApps
  • ICM MicroApps
  • Cisco Unified ICM Enterprise Scripting Using MicroApplications
  • Basic VXML Functionality
  • Installing and Configuring VXML
  • Create and Deploy a test Cisco Unified Call Studio Project
  • Integrate VXML Applications with ICM Script
  • Introduction to Outbound Option
  • Outbound Option Installation and Configuration
  • Configuring Outbound Option for Agent and IVR Campaigns
Live Online Training (Duration : 40 Hours) Fee On Request
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
Date On Request
Course Prerequisites
- Basic understanding and knowledge of networking and server functionality
- Familiarity with Microsoft Windows Server deployed with Active Directory
- Prior experience with Cisco Servers (UCS)
- Understanding of basic telephony concepts
- Basic knowledge of SQL Server and Database Maintenance
- Awareness of VMware’s ESXi and vSphere software
- Know-how of Cisco’s Unified Communications Manager and Cisco’s Unified Intelligent Contact Center.

CCEADM: Cisco Unified Contact Center Enterprise Administration Certification Training Overview

CCEADM: Cisco Unified Contact Center Enterprise Administration certification training provides in-depth knowledge on the Cisco Unified Contact Center Enterprise (CCE) solution. It covers how to handle customer interactions, routing calls and web requests, reporting, troubleshooting, and system installation. Other areas include CCE scripting, system monitoring, and integration with other systems. The training educates participants on administering servers associated with CCE in a virtualized environment, equipping them to effectively manage their company's customer communications.

Why Should You Learn CCEADM: Cisco Unified Contact Center Enterprise Administration?

Learning the CCEADM: Cisco Unified Contact Center Enterprise Administration course can greatly enhance one's technical skills in managing and troubleshooting complex contact center networks. It opens up new job opportunities in network administration and boosts your competitiveness in the IT industry. This course also provides knowledge that can potentially lead to higher-paying roles.

Target Audience for CCEADM: Cisco Unified Contact Center Enterprise Administration Certification Training

- IT professionals managing Unified Contact Center operations
- System administrators handling Cisco platforms
- Contact Center engineers seeking in-depth knowledge
- Network administrators working with Cisco systems
- Professionals planning to implement Cisco Unified Contact Center solutions
- IT managers overseeing Cisco enterprise solutions
- Network professionals wanting to improve skills.

Why Choose Koenig for CCEADM: Cisco Unified Contact Center Enterprise Administration Certification Training?

• Access to Certified Instructors who are experts in Cisco Unified Contact Center Enterprise Administration.
• Ability to Boost Your Career prospects with globally recognized certification.
• Provides Customized Training Programs designed to cater to the specific needs of each participant.
• Offers Destination Training, allowing you to learn in a conducive and immersive environment.
• Koenig Solutions has Affordable Pricing options to ensure the training is accessible to all.
• Acknowledged as a Top Training Institute for IT certifications.
• Flexible Dates offered to fit your schedule.
• Beneficial Instructor-Led Online Training that ensures personal attention and interaction.
• Wide Range of Courses in various IT disciplines.
• All courses provided by Koenig are Accredited Training, guaranteeing quality education.

CCEADM: Cisco Unified Contact Center Enterprise Administration Skills Measured

After completing the CCEADM: Cisco Unified Contact Center Enterprise Administration certification training, an individual can acquire skills like configuring and managing the Cisco Unified Contact Center Enterprise solution. The comprehensive training enhances knowledge about ICM routing, scripting, translation routing, and administrative scripting. Other skills include proficiency in administrative tools for Cisco Unified IC, Cisco Unified CVP, Cisco Finesse, and proficiency in using the Cisco Outbound options. Thus, facilitating effective data networking and telecommunication techniques.

Top Companies Hiring CCEADM: Cisco Unified Contact Center Enterprise Administration Certified Professionals

Major multinational corporations such as IBM, Cisco Systems, Accenture, Tata Consultancy Services, and Wipro are among the top hiring entities seeking professionals certified in CCEADM: Cisco Unified Contact Center Enterprise Administration. These companies value the specialized knowledge in designing, implementing, and administering Cisco’s Unified Contact Center Enterprise solutions that this certification provides.

Learning Objectives - What you will Learn in this CCEADM: Cisco Unified Contact Center Enterprise Administration Course?

The learning objectives of the CCEADM: Cisco Unified Contact Center Enterprise Administration course focus on equipping participants with the understanding and skills to administer and manage Cisco Unified Contact Center Enterprise solutions. This includes ensuring a seamless caller experience by effectively configuring, script-routing, and troubleshooting in a Contact Center Enterprise environment. Participants will gain knowledge on how to implement business rules as per the company assembly line, use variables and call routing scripts, monitor system activities and reports, and manage resources and skill groups. The course also aims to instill familiarity with Cisco Finesse Agent and Supervisor desktops functionalities.


Yes, fee excludes local taxes.
Yes, we do.
Yes, Koenig Solutions is a Cisco Learning Partner
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1 on 1 Public you can select your own schedule, other students can be merged. Choose 1-on-1 if published schedule doesn't meet your requirement. If you want a private session, opt for 1-on-1 Private.
Duration of Ultra-Fast Track is 50% of the duration of the Standard Track. Yes(course content is same).
1-on-1 Public - Select your start date. Other students can be merged. 1-on-1 Private - Select your start date. You will be the only student in the class.
Yes, course requiring practical include hands-on labs.
You can buy online from the page by clicking on "Buy Now". You can view alternate payment method on payment options page.
Yes, you can pay from the course page and flexi page.
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We use the best standards in Internet security. Any data retained is not shared with third parties.
You can request a refund if you do not wish to enroll in the course.
To receive an acknowledgment of your online payment, you should have a valid email address. At the point when you enter your name, Visa, and other data, you have the option of entering your email address. Would it be a good idea for you to decide to enter your email address, confirmation of your payment will be emailed to you.
After you submit your payment, you will land on the payment confirmation screen. It contains your payment confirmation message. You will likewise get a confirmation email after your transaction is submitted.
We do accept all major credit cards from Visa, Mastercard, American Express, and Discover.
Credit card transactions normally take 48 hours to settle. Approval is given right away; however, it takes 48 hours for the money to be moved.
Yes, we do accept partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.
Yes, if we have an office in your city.
Yes, we do offer corporate training More details
Yes, we do.
Yes, we also offer weekend classes.
Yes, Koenig follows a BYOL(Bring Your Own Laptop) policy.
It is recommended but not mandatory. Being acquainted with the basic course material will enable you and the trainer to move at a desired pace during classes. You can access courseware for most vendors.
Yes, this is our official email address which we use if a recipient is not able to receive emails from our @koenig-solutions.com email address.
Buy-Now. Pay-Later option is available using credit card in USA and India only.
You will receive the letter of course attendance post training completion via learning enhancement tool after registration.
Yes you can.
Yes, we do. For details go to flexi
You can pay through debit/credit card or bank wire transfer.
Dubai, London, Sydney, Singapore, New York, Delhi, Goa, Bangalore, Chennai and Gurugram.
Yes you can request your customer experience manager for the same.
Yes of course. 100% refund if training not upto your satisfaction.

Prices & Payments

Yes of course.
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Travel and Visa

Yes we do after your registration for course.

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