DevOps Institute/Certified Agile Process Owner (CAPO)®/CAPO®

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Certified Agile Process Owner (CAPO)® Course Overview

This course gives direction into the procedure Owner duties so they can portray that central goal they are accomplishing as a procedure and gives the instruction expected to administer the structure, re-designing and improvement of IT Service Management (ITSM) forms; especially with regards to Agile Service Management. Members figure out how to apply Scrum practices to Process Owner duties and utilize Agile and Lean standards and practices to set up 'simply enough' procedure and how to consistently adjust process execution with by and large business objectives.

A procedure proprietor is an individual responsible for the exhibition of a procedure and for guaranteeing the procedure conveys an incentive to its partners. Procedure proprietors deal with the necessities of procedure partners, make an interpretation of those prerequisites into process execution goals, and administer the whole procedure plan and improvement lifecycle.

This affirmation positions students to effectively finish the Certified Agile Process Owner test.

Audience :

  • Process proprietors
  • Process administrators
  • Employees and administrators liable for structuring, re-building or improving procedures
  • Consultants controlling their customers through procedure improvement activities
  • Anyone answerable for:
  • Managing process-related necessities
  • Ensuring the productivity and viability of procedures
  • Maximizing the estimation of procedures

 

This is a Rare Course and it can be take up to 3 weeks to arrange the training.

  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Methodology
Flexible Dates
4-Hour Sessions
  • View video
  • The course will be free if we are not able to start within 7 days of booking.
  • Only applicable for courses on which this logo appears.

Your will learn:

Module 1: Introduction
  • Importance of Processes
  • Importance of Agility
  • Importance of Process Owner Role
  • The Elements of a Process
  • Responsibilities of a Process Owner
  • Selection of a Process Owner
  • Related Roles
  • Agile Basics
  • Scrum Basics
  • Basics of Agile Service Management
  • Creating and Populating a Process Backlog
  • User Story Mapping
  • Ordering and Maintaining the Process Backlog
  • Process Design Sprints
  • The Process Owner and Sprint Events
  • Implementation of a Process
  • Aligning Processes with Strategic Goals
  • CSI Sprints and Plan-Do-Check-Act
  • Sustaining Improvements
  • Assessing Process Maturity
  • Implementing Process Improvements
  • Demonstrating Value
  • Leading and Lagging Performance Indicators
  • Critical Success Factors and Key Performance Indicators
  • Service Level Agreements and Operational Level Agreements
  • Conducting Measurement Reviews
  • Communicating Performance
Live Online Training (Duration : 16 Hours) Fee On Request
Group Training Date On Request
1-on-1 Training
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Classroom Training is available. Enquire for the fee Click
Comfort Track

If you think 32 hours is too long. We can offer Comfort Track for 16 hours

Course Prerequisites
  • Completion of pre-class task
  • Familiarity with Scrum Familiarity with IT and IT administrations

After completion of this course, you will learn how to :

COURSE OUTLINE

Course Introduction

  • Importance of procedures, Agility and the job of the Process Owner

Procedure Design Basics

  • The Elements of a Process
  • Process Owner Responsibilities
  • Process sponsorship
  • Process resourcing
  • Process plan and improvement
  • Process the executives
  • Process mindfulness

Procedure Owner Knowledge, Skills, and Attributes

Choosing a Process Owner

Related Roles

  • Process Manager
  • Global Process Owner
  • Value Stream Owner
  • Roles of a Service Management Office (SMO)

The Characteristics of an Agile Process

Dexterous Basics

  • What is Agile?
  • The Agile Manifesto
  • Why Agile Projects are Successful

Scrum Basics

  • Scrum Roles, Artifacts, and Events
  • Scrum Pillars
  • Scrum in a Nutshell
  • Scrum, Kanban, or Both?

Dexterous Service Management Basics

  • Agile Service Management Value
  • Agile Service Management Roles, Artifacts and Events
  • Characteristics of an Agile Process Two Aspects of Agile Service Management
  • Agile Process Design
  • Agile Process Improvement

Dexterous Process Design

  • Creating and Populating a Process Backlog
  • Personas
  • User Stories
  • Themes
  • Epics
  • User Story Mapping
  • Ordering and Maintaining the Process Backlog
  • Process Design Sprints
  • The Process Owner and Sprint Events
  • Process Implementation
  • Potentially Releasable Process Increment
  • Definition of 'Done'
  • Release Planning

Light-footed Process Improvement

  • Aligning Processes with Strategic Goals
  • CSI Sprints and Plan-Do-Check-Act
  • Sustaining Improvements
  • Assessing Process Maturity
  • Implementing Process Improvements
  • Working with Line Managers
  • Overcoming Resistance to Change

Estimating Value

  • Demonstrating Value
  • Leading and Lagging Performance Indicators
  • Critical Success Factors and Key Performance Indicators
  • Service Level Agreements and Operational Level Agreements
  • Conducting Measurement Reviews
  • Communicating Performance

Procedure Improvement Tools and Technologies

  • Beginning
  • Difficulties and Critical Success Factors
  • Extra Sources of Information

Test Preparations

  • Exam Requirements, Question Weighting, and Terminology List
  • Sample Exam Review

 

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