DevOps Institute/Certified Agile Process Owner (CAPO)®/CAPO®

Certified Agile Process Owner (CAPO)® Certification Training Course Overview

This course gives direction into the procedure Owner duties so they can portray that central goal they are accomplishing as a procedure and gives the instruction expected to administer the structure, re-designing and improvement of IT Service Management (ITSM) forms; especially with regards to Agile Service Management. Members figure out how to apply Scrum practices to Process Owner duties and utilize Agile and Lean standards and practices to set up 'simply enough' procedure and how to consistently adjust process execution with by and large business objectives.

A procedure proprietor is an individual responsible for the exhibition of a procedure and for guaranteeing the procedure conveys an incentive to its partners. Procedure proprietors deal with the necessities of procedure partners, make an interpretation of those prerequisites into process execution goals, and administer the whole procedure plan and improvement lifecycle.

This affirmation positions students to effectively finish the Certified Agile Process Owner test.

Audience :

  • Process proprietors
  • Process administrators
  • Employees and administrators liable for structuring, re-building or improving procedures
  • Consultants controlling their customers through procedure improvement activities
  • Anyone answerable for:
  • Managing process-related necessities
  • Ensuring the productivity and viability of procedures
  • Maximizing the estimation of procedures

 

This course prepares you for Exam CAPO® .

Certified Agile Process Owner (CAPO)® (16 Hours) Download Course Contents

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Course Modules

Module 1: Introduction
  • Importance of Processes
  • Importance of Agility
  • Importance of Process Owner Role
Module 2: Basics of Process Design Basics
  • The Elements of a Process
  • Responsibilities of a Process Owner
Module 3: Process Owner Knowledge, Skills and Attributes
  • Selection of a Process Owner
  • Related Roles
Module 4: The Characteristics of an Agile Process
  • Agile Basics
  • Scrum Basics
  • Basics of Agile Service Management
Module 5: Agile Process Design
  • Creating and Populating a Process Backlog
  • User Story Mapping
  • Ordering and Maintaining the Process Backlog
  • Process Design Sprints
  • The Process Owner and Sprint Events
  • Implementation of a Process
Module 6: Agile Process Improvement
  • Aligning Processes with Strategic Goals
  • CSI Sprints and Plan-Do-Check-Act
  • Sustaining Improvements
  • Assessing Process Maturity
  • Implementing Process Improvements
Module 7: Measuring Value
  • Demonstrating Value
  • Leading and Lagging Performance Indicators
  • Critical Success Factors and Key Performance Indicators
  • Service Level Agreements and Operational Level Agreements
  • Conducting Measurement Reviews
  • Communicating Performance
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Course Prerequisites
  • Completion of pre-class task
  • Familiarity with Scrum Familiarity with IT and IT administrations

After completion of this course, you will learn how to :

COURSE OUTLINE

Course Introduction

  • Importance of procedures, Agility and the job of the Process Owner

Procedure Design Basics

  • The Elements of a Process
  • Process Owner Responsibilities
  • Process sponsorship
  • Process resourcing
  • Process plan and improvement
  • Process the executives
  • Process mindfulness

Procedure Owner Knowledge, Skills, and Attributes

Choosing a Process Owner

Related Roles

  • Process Manager
  • Global Process Owner
  • Value Stream Owner
  • Roles of a Service Management Office (SMO)

The Characteristics of an Agile Process

Dexterous Basics

  • What is Agile?
  • The Agile Manifesto
  • Why Agile Projects are Successful

Scrum Basics

  • Scrum Roles, Artifacts, and Events
  • Scrum Pillars
  • Scrum in a Nutshell
  • Scrum, Kanban, or Both?

Dexterous Service Management Basics

  • Agile Service Management Value
  • Agile Service Management Roles, Artifacts and Events
  • Characteristics of an Agile Process Two Aspects of Agile Service Management
  • Agile Process Design
  • Agile Process Improvement

Dexterous Process Design

  • Creating and Populating a Process Backlog
  • Personas
  • User Stories
  • Themes
  • Epics
  • User Story Mapping
  • Ordering and Maintaining the Process Backlog
  • Process Design Sprints
  • The Process Owner and Sprint Events
  • Process Implementation
  • Potentially Releasable Process Increment
  • Definition of 'Done'
  • Release Planning

Light-footed Process Improvement

  • Aligning Processes with Strategic Goals
  • CSI Sprints and Plan-Do-Check-Act
  • Sustaining Improvements
  • Assessing Process Maturity
  • Implementing Process Improvements
  • Working with Line Managers
  • Overcoming Resistance to Change

Estimating Value

  • Demonstrating Value
  • Leading and Lagging Performance Indicators
  • Critical Success Factors and Key Performance Indicators
  • Service Level Agreements and Operational Level Agreements
  • Conducting Measurement Reviews
  • Communicating Performance

Procedure Improvement Tools and Technologies

  • Beginning
  • Difficulties and Critical Success Factors
  • Extra Sources of Information

Test Preparations

  • Exam Requirements, Question Weighting, and Terminology List
  • Sample Exam Review