AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2/500-450


AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 Certification Training Course Overview

AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 course is a 5 day training program for system engineers and customers who will be engaged with "Day2" support of a UCCE solution deployed in a CVP comprehensive environment. During the class, students will learn the understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is proposed for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support.

This course prepares you for Exam 500-450. Download Course Contents

AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 Course schedule & Prices

Course Details Schedule
Live Virtual Classroom (Instructor-Led)
Duration : 5 Days (10 Days for 4 Hours/Day)
Fee : 1,300 (Includes Taxes) 
9 AM - 5 PM (Flexible Time Slots for 4 hours option)






Client's Location
As per mutual convenience
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites

  • AUCCE Part 1 or equivalent real world experience is a requirement to attend this course
  • Well understanding of Unified Communications Manager and Voice Gateways


After completion of this course; you will be able to:

  • Troubleshoot the basic components and operations of the Unified CCE solution
  • Configure & script a basic UCCE CVP deployment
  • Execute business rules as they apply to scripting and routing in Unified CM
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign
  • Explain how to support CCE