AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2/500-450


AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 Certification Training Course Overview

AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 course is a 5 day training program for system engineers and customers who will be engaged with "Day2" support of a UCCE solution deployed in a CVP comprehensive environment. During the class, students will learn the understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is proposed for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support.

This course prepares you for Exam 500-450.

AUCCE2-Administering Cisco Unified Contact Center Enterprise, Part 2 (40 Hours) Download Course Contents

Instructor - Led Online Training Fee For Both Group Training & 1-on-1 Training 2300
Group Training

03,04,05,06,07 May
09:00 AM - 05:00 PM CST
(8 Hours/Day)

07,08,09,10,11 Jun
09:00 AM - 05:00 PM CST
(8 Hours/Day)

GTR=Guaranteed to Run
1-on-1 Training (GTR)
4 Hours
8 Hours
Week Days
Week End


Start Time : At any time

12 AM
12 PM


Classroom training is available in select Cities

Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request

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Course Prerequisites

  • AUCCE Part 1 or equivalent real world experience is a requirement to attend this course
  • Well understanding of Unified Communications Manager and Voice Gateways


After completion of this course; you will be able to:

  • Troubleshoot the basic components and operations of the Unified CCE solution
  • Configure & script a basic UCCE CVP deployment
  • Execute business rules as they apply to scripting and routing in Unified CM
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign
  • Explain how to support CCE