UCCXD Deploying Cisco Unified Contact CenterExpress v6.0 with Work Force Management and QMS/500-052

UCCXD Deploying Cisco Unified Contact CenterExpress v6.0 with Work Force Management and QMS Certification Training Course Overview

The course will help you to learn about Cisco Unified Contact Center Express product and its associated client apps, scripting tools too. The course will give you depth understanding of Unified CCX product, its components, servers, deployment options, and clients. The course will also help you to perform capacity planning, how to manage product features, and installation of product too.

The another related course for this Koenig Crafted Course is IPT and UCCX. This is again a Koenig Crafted Course. The Cisco IPT and UCCX course will give you a detailed overview on the Cisco Unified Communications System including the concepts of IP telephony, Voicemail and Contact center based in system administration, its function, features, and configuration.

During the training, you will also learn about the understanding of system concepts: clustering, Call signalling, Call routing, Gateway protocols, digit manipulation, and phone features. In this course you’ll also learn to integrate Cisco Unified IM and Presence and Unity Connection with the Cisco Unified CM. This course also includes Unified CCX integration with the CUCM along with Teams, Supervisor, Skill management and Contact Center reporting using CUIC.

This course prepares you for Exam 500-052.

UCCXD Deploying Cisco Unified Contact CenterExpress v6.0 with Work Force Management and QMS (56 Hours) Download Course Contents

Live Virtual Classroom
Group Training 2350
20 - 26 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)

04 - 10 Oct 09:00 AM - 05:00 PM CST
(8 Hours/Day)

01 - 07 Nov 09:00 AM - 05:00 PM CST
(8 Hours/Day)

1-on-1 Training (GTR) 2700
4 Hours
8 Hours
Week Days

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
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Course Modules

Module 1:
  • Cisco Unified CCX Product Packages
  • Cisco Unified CCX Architecture
  • Designing Cisco Unified CCX
Module 2:
  • Installing Unified CCX
  • Managing Cisco Unified CCX
  • Configuring Basic Properties of Cisco Unified CCX
Module 3:
  • Understanding Script Editor Basics
  • Creating a Basic IVR Script
  • Prompting and Collecting Information
Module 4:
  • Accessing an External Database
  • Making Decisions
  • Confirming Caller Input
Module 5:
  • Configuring the outbound dialler
  • Configuring agent email and agent webchat
  • Understanding ASR and TTS
  • Using Cisco Unified RTMT
Module 6:
  • MS Excel training
  • WFM & MIS
Module 7:
  • QMS training
  • Quality form building
  • Managing quality
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Course Prerequisites
  • Basic Computer Knowledge.