Microsoft Dynamics 365 Customizations & Configurations


Integrate the digital intelligence of Microsoft Dynamics 365 with your sales and customer service management processes to discover effciencies and revenue growth like never before. This course from Koenig on customization of MS dynamics 365 for Sales and CRM is designed to impart core understanding of various tools available for personalizing and recreating the Dynamics 365 experience for your specific Sales and Service requirements. The training modules focus on implementation and understanding of how these tools can be best applied to create custom objects, automate tasks, modify the user interface, and other tedious activities.

Who should do this course?

  • Technical Consultant
  • Functional Consultant
  • System Administrators
  • Implementation Consultants
  • System Integrators

Dynamics 365 Customization VS Configuration

Customizations, also referred to as CRM extensions, include allocation of simple to complex customizations using CRM Software Development Kit. We can add Entities, Views, Fields, Option Sets, Client Extensions, Web Resources, Processes, Plugin Assemblies, Reports and SLAs, among others. Customization requires an individual to have deep technical and product knowledge. Customizations are often unique to a solution and add new features to meet requirements.

Configuration on the other hand refers to the structure and administration of the system. This service is essential to improve the UI design, field settings, security, business rules and more. Configuration also requires an individual to have deep product knowledge. Configurations are not unique and can be carried out identically on any instance and customize existing features to meet requirements.

Configuration is often considered better than customization as it is a low cost approach that preserves Dynamics 365 design standards and avoids problems with upgrades.

Schedule & Prices
Course Details Schedule
Classroom Training*
Duration : 7 Days
Fee : Dubai: $6,540 , India: $4,725
On Request
Instructor-Led Online Training
Duration : 7 Days
Fee : $5,700
On Request
* Prices applicable only for Indian residents with residency proof. 18% GST additional.
Course Prerequisites
  • Experience in Microsoft Dynamics 365 or Microsoft Dynamics CRM
Microsoft Dynamics 365 Customizations & Configurations Review Benefits

Upon Completion of this Course, you will accomplish following:-

  • Introduction to Microsoft Dynamics 365
  • Customization of Dynamics 365 Solutions
  • Fundamentals of Entity and Field Customizations
  • Advanced Field Customizations
  • Customizing Forms
  • Customization for Mobile
  • Relationships
  • Business Rules
  • Views and Visualizations
  • Customizations for Interactive Service Hub

Give an edge to your career with Microsoft Dynamics certification training courses. Students can join the classes for Microsoft Dynamics 365 Customizations & Configurations at Koenig Campus located at New Delhi, Bengaluru, Shimla, Goa, Dehradun, Dubai & Instructor-Led Online.

Verbatim Student Feedback

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training?

Student Name Country Month Feedback Rating
Gina Laurent United States Jul-2019 A2. Koenig differences are as follows: (1) I was surprise when our trainer shared that we can send follow-up questions after the training is over, (2) the flexibility of allowing the customer to choose the area of focus, (3) and the willingness to share training content (recording, PowerPoint slides, and whiteboard notes).
Faisal Saad Alrushud Saudi Arabia Mar-2019 A1. Many Thanks to My trainer Miss Ridhima, one of the best trainers I have took courses with
Wadir Ekhlas Netherlands Jan-2019 A1. Megha is very skilled and kan answer all the questions. She can explain the important aspects very calm with a good helicopter view.