To ensure that participants are adequately prepared for the VMware Horizon 8: Infrastructure Troubleshooting course and can derive maximum benefit from the training, the following minimum prerequisites are recommended:

• Basic understanding of virtualization concepts and how virtualization is implemented in modern IT environments.
• Fundamental knowledge of VMware vSphere components, including ESXi hosts and VMware vCenter Server.
• Experience with VMware Horizon, particularly in the areas of installation, configuration, and management of a Horizon environment.
• Familiarity with networking concepts, including VLANs, network protocols, firewall configurations, and network architecture.
• Working knowledge of Microsoft Windows Server and desktop operating systems, including experience with Active Directory and Group Policy.
• Basic troubleshooting skills in IT infrastructure, covering hardware, operating systems, network, and storage.
• Ability to read and understand system logs for identifying and diagnosing issues.

While these prerequisites are intended to provide a foundation for the training, the course is designed to accommodate a range of IT professionals who are eager to learn and improve their skills in VMware Horizon infrastructure troubleshooting.

Target Audience for VMware Horizon 8: Infrastructure Troubleshooting

The VMware Horizon 8: Infrastructure Troubleshooting course offers in-depth training for IT professionals to manage and resolve issues within a Horizon environment.

• Systems Administrators and System Integrators responsible for maintaining the Horizon infrastructure
• IT Professionals specializing in virtual desktop infrastructure (VDI) solutions
• VMware Infrastructure Engineers focused on deploying and managing Horizon environments
• Help Desk Technicians and Support Staff who assist users with Horizon-based virtual desktops
• Network Engineers who oversee the network aspects of Horizon deployments
• Security Analysts concerned with the security aspects of virtual desktops and applications
• Desktop Virtualization Specialists looking to deepen their troubleshooting skills
• IT Managers overseeing VDI solutions and seeking to understand troubleshooting processes
• Technical Consultants providing services around VMware Horizon deployments
• VMware Certified Professionals aiming to expand their expertise in Horizon environments

Learning Objectives - What you will Learn in this VMware Horizon 8: Infrastructure Troubleshooting?

Introduction to Learning Outcomes and Concepts

The VMware Horizon 8: Infrastructure Troubleshooting course equips students with the skills to effectively troubleshoot and resolve VMware Horizon infrastructure issues, from connection servers to BLAST optimizations.

Learning Objectives and Outcomes

• Understand and apply general troubleshooting techniques for Horizon Connection Server and identify common issues through log analysis.
• Describe and resolve Active Directory Lightweight Directory Services (AD LDS) replication and Horizon Connection Server replication issues.
• Interpret Horizon Connection Server logs to distinguish between successful and unsuccessful infrastructure administration tasks.
• Identify and resolve common Unified Access Gateway deployment issues, certificate problems, and network-related challenges.
• Verify and optimize BLAST configuration and performance for various use cases, including WAN connections and remote work scenarios.
• Explain the function and role of primary and secondary protocols in Horizon connections and troubleshoot related issues.
• Describe how to effectively balance loads in Horizon connections and configure timeout settings for optimal performance.
• Troubleshoot Horizon connection issues, including load balancer configurations and connection persistence.
• Understand Horizon certificate functions and scenarios, and develop a troubleshooting approach for certificate-related challenges.
• Apply learned troubleshooting steps in a challenge lab to reinforce and demonstrate the ability to resolve real-world Horizon infrastructure problems.