VMware Horizon 8: Infrastructure Troubleshooting Course Overview

VMware Horizon 8: Infrastructure Troubleshooting Course Overview

The VMware Horizon 8: Infrastructure Troubleshooting course is a comprehensive guide designed to equip learners with the skills needed to address common challenges within a VMware Horizon environment. This course delves into systematic troubleshooting methodologies and tools for the Horizon Connection Server, Unified Access Gateway, and BLAST protocol optimization.

Starting with an introduction to the course logistics and objectives, learners will gain foundational knowledge before moving on to more technical aspects. In Module 2, participants will explore Horizon Connection Server troubleshooting, including Log interpretation and Replication issues. Module 3 focuses on common deployment issues with the Unified Access Gateway and Certificate troubleshooting.

The course also covers BLAST configuration and optimization in Modules 4 and 5, ensuring learners can enhance protocol performance for various use cases. In Module 6, the intricacies of Horizon connections and Load balancing are explained, while Module 7 centers on troubleshooting Horizon certificate challenges. Finally, Module 8 provides a practical challenge lab where students can apply their knowledge to solve real-world problems.

This course helps learners to adeptly manage, maintain, and troubleshoot their VMware Horizon infrastructure, ensuring a reliable and efficient Virtual desktop experience for end-users.

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1. VMware Horizon 8: Infrastructure Administration and Troubleshooting The "Infrastructure Administration and Troubleshooting" course for VMware Horizon 8 covers administrative tasks and troubleshooting techniques for the Horizon 8 environment, while the "Infrastructure Troubleshooting" course focuses specifically on troubleshooting infrastructure issues Read More

Course Prerequisites

To ensure that participants are adequately prepared for the VMware Horizon 8: Infrastructure Troubleshooting course and can derive maximum benefit from the training, the following minimum prerequisites are recommended:


  • Basic understanding of virtualization concepts and how virtualization is implemented in modern IT environments.
  • Fundamental knowledge of VMware vSphere components, including ESXi hosts and VMware vCenter Server.
  • Experience with VMware Horizon, particularly in the areas of installation, configuration, and management of a Horizon environment.
  • Familiarity with networking concepts, including VLANs, network protocols, firewall configurations, and network architecture.
  • Working knowledge of Microsoft Windows Server and desktop operating systems, including experience with Active Directory and Group Policy.
  • Basic troubleshooting skills in IT infrastructure, covering hardware, operating systems, network, and storage.
  • Ability to read and understand system logs for identifying and diagnosing issues.

While these prerequisites are intended to provide a foundation for the training, the course is designed to accommodate a range of IT professionals who are eager to learn and improve their skills in VMware Horizon infrastructure troubleshooting.


Target Audience for VMware Horizon 8: Infrastructure Troubleshooting

The VMware Horizon 8: Infrastructure Troubleshooting course offers in-depth training for IT professionals to manage and resolve issues within a Horizon environment.


  • Systems Administrators and System Integrators responsible for maintaining the Horizon infrastructure
  • IT Professionals specializing in virtual desktop infrastructure (VDI) solutions
  • VMware Infrastructure Engineers focused on deploying and managing Horizon environments
  • Help Desk Technicians and Support Staff who assist users with Horizon-based virtual desktops
  • Network Engineers who oversee the network aspects of Horizon deployments
  • Security Analysts concerned with the security aspects of virtual desktops and applications
  • Desktop Virtualization Specialists looking to deepen their troubleshooting skills
  • IT Managers overseeing VDI solutions and seeking to understand troubleshooting processes
  • Technical Consultants providing services around VMware Horizon deployments
  • VMware Certified Professionals aiming to expand their expertise in Horizon environments


Learning Objectives - What you will Learn in this VMware Horizon 8: Infrastructure Troubleshooting?

Introduction to Learning Outcomes and Concepts

The VMware Horizon 8: Infrastructure Troubleshooting course equips students with the skills to effectively troubleshoot and resolve VMware Horizon infrastructure issues, from connection servers to BLAST optimizations.

Learning Objectives and Outcomes

  • Understand and apply general troubleshooting techniques for Horizon Connection Server and identify common issues through log analysis.
  • Describe and resolve Active Directory Lightweight Directory Services (AD LDS) replication and Horizon Connection Server replication issues.
  • Interpret Horizon Connection Server logs to distinguish between successful and unsuccessful infrastructure administration tasks.
  • Identify and resolve common Unified Access Gateway deployment issues, certificate problems, and network-related challenges.
  • Verify and optimize BLAST configuration and performance for various use cases, including WAN connections and remote work scenarios.
  • Explain the function and role of primary and secondary protocols in Horizon connections and troubleshoot related issues.
  • Describe how to effectively balance loads in Horizon connections and configure timeout settings for optimal performance.
  • Troubleshoot Horizon connection issues, including load balancer configurations and connection persistence.
  • Understand Horizon certificate functions and scenarios, and develop a troubleshooting approach for certificate-related challenges.
  • Apply learned troubleshooting steps in a challenge lab to reinforce and demonstrate the ability to resolve real-world Horizon infrastructure problems.

Technical Topic Explanation

VMware Horizon environment

VMware Horizon is a platform that allows businesses to run virtual desktops and applications in the cloud or on-premises. It simplifies the management and delivery of virtual desktops and applications to end-users through a centralized platform. VMware Horizon 8, the latest version, incorporates training and certification programs to improve setup, management, and problem-solving skills, crucial for IT professionals. Horizon 8 training sharpens expertise, while Horizon 8 certification validates skills. Additionally, Horizon 8 troubleshooting refers to identifying and resolving issues within the Horizon environment, ensuring smooth operation and minimal downtime.

Horizon Connection Server

Horizon Connection Server is a core component of VMware's Horizon 8 platform, managing and orchestrating virtual desktop and app deployments for enterprises. It acts as the central hub that connects users to their virtual desktops and applications from any device, enabling secure and efficient access to IT resources. The Connection Server handles user authentication, session management, and load balancing, ensuring a smooth and stable experience. For those interested in deepening their skills, VMware offers Horizon 8 training and certification focusing on setup, management, and troubleshooting, essential for maintaining high availability and performance in diverse IT environments.

Load balancing

Load balancing is a technology that distributes incoming network traffic across multiple servers to ensure no single server becomes overwhelmed. This process helps maintain optimal performance and speed by ensuring that workload is evenly spread, preventing any one server from becoming a bottleneck. Effective load balancing improves application responsiveness and increases availability of applications and websites. It ensures efficient use of server resources and maximizes uptime, making it critical for maintaining high-performing online services.

Unified Access Gateway

Unified Access Gateway (UAG) is a VMware security tool that lets users access internal applications and desktops from outside the corporate network safely. It works as a gateway for VMware Horizon, creating secure paths for remote users to reach desktop environments without directly exposing the internal network. UAG ensures all communications are encrypted, protecting sensitive data while allowing broad connectivity. This tool is particularly essential in Horizon 8 environments, simplifying administration and improving security frameworks, while also aiding in effective Horizon 8 troubleshooting and management, essential knowledge for those pursuing Horizon 8 certification and training.

BLAST protocol optimization

BLAST (Basic Local Alignment Search Tool) protocol optimization involves refining the process by which biological sequences (like DNA) are compared to databases to find similar sequences. Optimizing BLAST can improve accuracy and speed of results. This involves adjusting parameters like the scoring system, which influences how sequences are compared, or modifying the search algorithm to efficiently handle large datasets. Efficient BLAST optimization leads to quicker, more precise biological and medical research outcomes, helping scientists and researchers make better-informed decisions based on genetic information.

Log interpretation

Log interpretation involves analyzing computer or system logs to understand events or issues within software and hardware environments. These logs record various operations, warnings, and error messages generated by systems. Effective log interpretation helps in diagnosing problems, enhancing system performance, and ensuring IT security. By scrutinizing these records, technical professionals can trace the source of a problem, be it in routine operations or in more complex scenarios like those involving VMware Horizon 8 troubleshooting. Proper analysis is crucial for maintaining system integrity and uptime, making skills in log interpretation valuable for system maintenance and optimization.

Replication issues

Replication issues arise when data copied between systems become inconsistent or out-of-sync. This can happen during the data transfer process due to network problems, hardware failures, or software bugs. Addressing these issues often requires careful troubleshooting to identify root causes and implement solutions that ensure data correctness and consistency across all replicated systems. Reviewing logs, re-syncing data, and updating replication configurations are typical steps involved in resolving such problems. Ensuring robust monitoring and having a clear replication strategy are crucial to minimize the impact of these issues on your operations.

BLAST configuration

BLAST configuration is a vital technical setup used in VMware Horizon environments to optimize the delivery of virtual desktops and applications. It consists of managing the BLAST Extreme protocol, which ensures efficient, high-performance streaming of content, even over low-bandwidth, high-latency networks. Proper configuration improves user experience by adapting to network conditions, supporting both multimedia and interactive operations. BLAST configuration is crucial for IT professionals involved in horizon 8 troubleshooting, ensuring reliability and responsiveness in virtual desktop deployments.

Certificate troubleshooting

Certificate troubleshooting in the context of VMware Horizon 8 involves identifying and resolving issues related to digital certificates that secure communications between the components of VMware Horizon. This process is essential for ensuring that desktops, applications, and data are securely delivered to end-users. Effective troubleshooting may involve verifying certificate paths, ensuring that certificates are valid and haven’t expired, and configuring proper trust relationships. Mastery in horizon 8 troubleshooting and obtaining the horizon 8 certification can significantly enhance skills, potentially through targeted vmware horizon 8 training that focuses on these aspects.

Horizon connections

Horizon connections refer to the connectivity framework used within VMware Horizon, a platform that simplifies the management and delivery of virtual desktops and applications across the enterprise. This technology enables users to access their virtual desktops from various devices remotely and securely, enhancing flexibility and efficiency. It integrates virtual desktop infrastructure (VDI) with centralized management, leading to streamlined administration and potential troubleshooting efficiencies. The platform is often paired with specific Horizon 8 training and Horizon 8 certification programs that equip IT professionals with skills in deployment, management, and troubleshooting of the Horizon environment.

Virtual desktop experience

A virtual desktop experience allows users to access and interact with a desktop environment hosted on a remote server, rather than on a local machine. The setup provides flexibility and accessibility, as users can access their workspace from any device with an internet connection. VMware Horizon 8 is a key platform in this area, enabling central management of these virtual desktops. It includes features like Horizon 8 troubleshooting and offers VMware Horizon 8 training and Horizon 8 certification for professionals to master and demonstrate their expertise in managing virtual desktop infrastructures.

Target Audience for VMware Horizon 8: Infrastructure Troubleshooting

The VMware Horizon 8: Infrastructure Troubleshooting course offers in-depth training for IT professionals to manage and resolve issues within a Horizon environment.


  • Systems Administrators and System Integrators responsible for maintaining the Horizon infrastructure
  • IT Professionals specializing in virtual desktop infrastructure (VDI) solutions
  • VMware Infrastructure Engineers focused on deploying and managing Horizon environments
  • Help Desk Technicians and Support Staff who assist users with Horizon-based virtual desktops
  • Network Engineers who oversee the network aspects of Horizon deployments
  • Security Analysts concerned with the security aspects of virtual desktops and applications
  • Desktop Virtualization Specialists looking to deepen their troubleshooting skills
  • IT Managers overseeing VDI solutions and seeking to understand troubleshooting processes
  • Technical Consultants providing services around VMware Horizon deployments
  • VMware Certified Professionals aiming to expand their expertise in Horizon environments


Learning Objectives - What you will Learn in this VMware Horizon 8: Infrastructure Troubleshooting?

Introduction to Learning Outcomes and Concepts

The VMware Horizon 8: Infrastructure Troubleshooting course equips students with the skills to effectively troubleshoot and resolve VMware Horizon infrastructure issues, from connection servers to BLAST optimizations.

Learning Objectives and Outcomes

  • Understand and apply general troubleshooting techniques for Horizon Connection Server and identify common issues through log analysis.
  • Describe and resolve Active Directory Lightweight Directory Services (AD LDS) replication and Horizon Connection Server replication issues.
  • Interpret Horizon Connection Server logs to distinguish between successful and unsuccessful infrastructure administration tasks.
  • Identify and resolve common Unified Access Gateway deployment issues, certificate problems, and network-related challenges.
  • Verify and optimize BLAST configuration and performance for various use cases, including WAN connections and remote work scenarios.
  • Explain the function and role of primary and secondary protocols in Horizon connections and troubleshoot related issues.
  • Describe how to effectively balance loads in Horizon connections and configure timeout settings for optimal performance.
  • Troubleshoot Horizon connection issues, including load balancer configurations and connection persistence.
  • Understand Horizon certificate functions and scenarios, and develop a troubleshooting approach for certificate-related challenges.
  • Apply learned troubleshooting steps in a challenge lab to reinforce and demonstrate the ability to resolve real-world Horizon infrastructure problems.