VMware Horizon 8: Infrastructure Administration and Troubleshooting Course Overview

VMware Horizon 8: Infrastructure Administration and Troubleshooting Course Overview

The VMware Horizon 8: Infrastructure Administration and Troubleshooting course is an in-depth training program designed for system administrators and integrators responsible for managing and troubleshooting VMware Horizon environments. This course covers key aspects of the VMware Horizon 8 architecture, including the setup and configuration of Horizon Connection Server, Authentication mechanisms, Certificate management, Integration with Workspace ONE Access, Protocol optimization, Graphics card configurations, Scalability considerations, and Security best practices.

Learners will gain hands-on experience with troubleshooting techniques for the Horizon Connection Server, Unified Access Gateway, BLAST protocol, and Cloud Pod Architecture. They will also learn how to optimize BLAST for various network conditions and troubleshoot common issues related to Horizon connections and certificates.

This comprehensive training will prepare individuals for the VMware Horizon 8 certification and enhance their skills in VMware Horizon 8 training, ultimately helping them to efficiently manage and maintain a secure and scalable virtual desktop infrastructure.

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Course Prerequisites

To successfully undertake training in the VMware Horizon 8: Infrastructure Administration and Troubleshooting course, the following prerequisites are recommended:


  • Basic understanding of virtualization concepts, particularly VMware vSphere and VMware ESXi.
  • Familiarity with VMware vCenter Server and its components.
  • Experience with Windows Server and Active Directory, including Group Policy and user profiles.
  • Knowledge of basic network concepts, including LANs, WANs, and networking protocols.
  • Awareness of basic security concepts such as firewalls, certificates, and authentication mechanisms.
  • Any background in administering or supporting virtual desktops or server environments is beneficial.
  • Willingness to learn through hands-on labs and real-world scenarios.

These prerequisites are designed to ensure that you have a solid foundation to build upon and are able to gain the maximum benefit from the course content. If you have any concerns about meeting the prerequisites, please reach out to us, and we can provide guidance on how you can prepare for the course.


Target Audience for VMware Horizon 8: Infrastructure Administration and Troubleshooting

The VMware Horizon 8: Infrastructure Administration and Troubleshooting course is designed for IT professionals responsible for managing and supporting virtual desktop infrastructure.


  • System administrators and system integrators responsible for deploying the VMware Horizon environment


  • IT professionals seeking expertise in virtualization systems administration and Horizon infrastructure


  • Desktop support technicians aiming to specialize in virtual desktop infrastructure (VDI) administration


  • Network engineers interested in ensuring optimal configuration and performance of Horizon Connection Servers


  • Security specialists focusing on securing virtual desktops and applications


  • VMware Certified Professionals (VCPs) looking to deepen their knowledge and earn credits toward recertification


  • IT managers overseeing VDI solutions and looking to improve system reliability and troubleshooting skills


  • Technical support engineers who provide maintenance and issue resolution for Horizon environments


  • IT consultants providing strategic guidance and technical expertise on VMware Horizon deployments


  • Infrastructure architects involved in the design and planning of virtual desktop infrastructures


  • VMware partners and resellers needing comprehensive understanding of Horizon to assist customers effectively




Learning Objectives - What you will Learn in this VMware Horizon 8: Infrastructure Administration and Troubleshooting?

Introduction to Learning Outcomes

The VMware Horizon 8: Infrastructure Administration and Troubleshooting course equips students with the skills necessary to manage and troubleshoot a Horizon 8 environment, focusing on architecture, protocols, security, and optimization.

Learning Objectives and Outcomes

  • Understand VMware Horizon 8 architecture and identify the functions and features of Horizon Connection Server.
  • Configure and manage Horizon Connection Server, including initial setup, event database configuration, and AD LDS database importance.
  • Compare authentication options and install certificates for Horizon, ensuring secure access and compliance with best practices.
  • Deploy and manage virtual applications using Workspace ONE Access, understanding its identity and access management features.
  • Analyze and select the appropriate remote display protocols and BLAST codec options for optimal virtual desktop performance.
  • Describe and configure the graphics cards options within Horizon 8, such as vSGA and vDGA, for enhanced 3D rendering.
  • Optimize Horizon scalability through the use of replica Connection Servers, load balancers, and Cloud Pod Architecture.
  • Implement Horizon security measures, including Unified Access Gateway deployment and two-factor authentication integration.
  • Troubleshoot common Horizon Connection Server issues by analyzing logs and understanding AD LDS replication.
  • Resolve Unified Access Gateway deployment issues and optimize BLAST configurations for various network scenarios and use cases.

Technical Topic Explanation

Graphics card configurations

Graphics card configurations involve setting up video cards in a computer to optimize visual performance and accuracy. This process includes selecting the right card type, determining the appropriate number of graphics processing units (GPUs), and configuring settings like resolution and multi-display setups. Configurations can vary widely based on user needs, from basic desktop viewing to advanced gaming or professional graphic design. Proper setup ensures the best output for displaying images, videos, and animations, enhancing both the performance and the visual experience of the computer. It's crucial for tasks requiring high graphical fidelity and processing power.

Cloud Pod Architecture

Cloud Pod Architecture is a feature in VMware Horizon 8 that enables organizations to link together multiple VMware Horizon sites to manage and distribute desktop deployments across various geographical locations. This setup helps in improving scalability, providing continuous availability, and balancing loads efficiently across data centers. Users can access their virtual desktops from anywhere, ensuring a consistent experience regardless of the site they connect to. Ideal for large-scale enterprises, this architecture simplifies management and enhances performance in delivering virtual desktop services.

Authentication mechanisms

Authentication mechanisms are methods used to confirm a user's identity before granting access to secure systems. These mechanisms ensure that only authorized persons can access certain data or functions. Common types include passwords, security tokens, biometric scans, and multi-factor authentication, which combines two or more verification methods for enhanced security. These processes safeguard information by validating users through something they know (like a password), something they have (like a smart card), or something they are (like a fingerprint). Proper authentication is crucial in maintaining the integrity and security of systems and data.

Certificate management

Certificate management involves the handling of digital certificates, which are electronic credentials used for secure communication between devices or users over networks like the internet. It includes creating, storing, distributing, and revoking these certificates. This process ensures that communication and data transferred between parties remain secure and are only accessible to authorized users. Effective certificate management helps prevent unauthorized access and data breaches, ensuring trust and integrity in digital interactions.

Integration with Workspace ONE Access

Integration with Workspace ONE Access facilitates secure and centralized access management for various applications and services. Essentially, it serves as a bridge between users and apps, streamlining authentication and enhancing security. By incorporating Workspace ONE Access into VMware Horizon 8 environments, organizations can manage user identities more efficiently, allowing for seamless single sign-on (SSO) capabilities across multiple applications. This integration is crucial for administrators aiming to maintain a secure, consistent user experience while managing credentials and access rights efficiently within their digital workspace.

Protocol optimization

Protocol optimization involves improving the ways that data is sent between computers and networks, ensuring more efficient communication and better performance. This process typically focuses on reducing latency, minimizing bandwidth usage, and enhancing data transfer rates. By optimizing network protocols, organizations can achieve faster data exchanges and improved application responsiveness, which is essential in networking and technologies such as VMware Horizon 8. Enhanced protocol efficiency can contribute significantly to smoother VMware Horizon 8 deployments, streamlining virtual desktop and application delivery in corporate environments.

Scalability considerations

Scalability considerations involve planning how a system can efficiently handle increasing amounts of work or an expanding user base. Whether you're developing software, managing networks, or working on a project, you need to ensure that your technology can grow without losing performance or requiring a complete overhaul. This includes upgrading hardware, optimizing resources, and improving processes to accommodate growth efficiently. Proper scalability planning ensures that your project or service can adapt to user demand and increased loads, thereby maintaining operational stability and customer satisfaction.

Security best practices

Security best practices for VMware Horizon 8 include setting strong passwords, regularly updating and patching software, and controlling access privileges to minimize risks. Implementing firewall rules and monitoring network traffic can prevent unauthorized data access. Conduct VMware Horizon 8 training for staff to familiarize them with security protocols, and pursue VMware Horizon 8 certification to ensure expertise in securing virtual environments. Regularly back up your environment and have a disaster recovery plan in place to protect against data loss incidents.

Unified Access Gateway

Unified Access Gateway (UAG) is a component used in VMware Horizon 8 environments to securely connect users to Horizon applications and desktops from external networks. Essentially, it acts as a gatekeeper that ensures only authorized users can access corporate resources from remote locations, enhancing security. Its deployment helps in minimizing the exposure of internal networks to the internet, thereby significantly reducing potential cybersecurity threats. UAG supports multiple authentication methods and has built-in capabilities to handle dynamic routing and logging for comprehensive access management and troubleshooting.

BLAST protocol

The BLAST protocol, or Blast Extreme, is a display protocol used by VMware Horizon 8 to deliver a high-quality user experience in virtual desktop and app environments. It optimizes performance by adapting to the available network conditions and supports a broad range of client devices and peripherals. The protocol ensures efficient delivery of graphics-intensive applications and provides better bandwidth management compared to earlier protocols. Incorporating advanced features, BLAST significantly enhances user interaction with remote desktops and applications, making it crucial for professionals seeking VMware Horizon 8 certification and training in modern virtualization technologies.

Target Audience for VMware Horizon 8: Infrastructure Administration and Troubleshooting

The VMware Horizon 8: Infrastructure Administration and Troubleshooting course is designed for IT professionals responsible for managing and supporting virtual desktop infrastructure.


  • System administrators and system integrators responsible for deploying the VMware Horizon environment


  • IT professionals seeking expertise in virtualization systems administration and Horizon infrastructure


  • Desktop support technicians aiming to specialize in virtual desktop infrastructure (VDI) administration


  • Network engineers interested in ensuring optimal configuration and performance of Horizon Connection Servers


  • Security specialists focusing on securing virtual desktops and applications


  • VMware Certified Professionals (VCPs) looking to deepen their knowledge and earn credits toward recertification


  • IT managers overseeing VDI solutions and looking to improve system reliability and troubleshooting skills


  • Technical support engineers who provide maintenance and issue resolution for Horizon environments


  • IT consultants providing strategic guidance and technical expertise on VMware Horizon deployments


  • Infrastructure architects involved in the design and planning of virtual desktop infrastructures


  • VMware partners and resellers needing comprehensive understanding of Horizon to assist customers effectively




Learning Objectives - What you will Learn in this VMware Horizon 8: Infrastructure Administration and Troubleshooting?

Introduction to Learning Outcomes

The VMware Horizon 8: Infrastructure Administration and Troubleshooting course equips students with the skills necessary to manage and troubleshoot a Horizon 8 environment, focusing on architecture, protocols, security, and optimization.

Learning Objectives and Outcomes

  • Understand VMware Horizon 8 architecture and identify the functions and features of Horizon Connection Server.
  • Configure and manage Horizon Connection Server, including initial setup, event database configuration, and AD LDS database importance.
  • Compare authentication options and install certificates for Horizon, ensuring secure access and compliance with best practices.
  • Deploy and manage virtual applications using Workspace ONE Access, understanding its identity and access management features.
  • Analyze and select the appropriate remote display protocols and BLAST codec options for optimal virtual desktop performance.
  • Describe and configure the graphics cards options within Horizon 8, such as vSGA and vDGA, for enhanced 3D rendering.
  • Optimize Horizon scalability through the use of replica Connection Servers, load balancers, and Cloud Pod Architecture.
  • Implement Horizon security measures, including Unified Access Gateway deployment and two-factor authentication integration.
  • Troubleshoot common Horizon Connection Server issues by analyzing logs and understanding AD LDS replication.
  • Resolve Unified Access Gateway deployment issues and optimize BLAST configurations for various network scenarios and use cases.
VMware Horizon 8: Infrastructure Administration and Troubleshooting