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VMware Horizon 8: Infrastructure Troubleshooting Course Overview

VMware Horizon 8: Infrastructure Troubleshooting Course Overview

The VMware Horizon 8: Infrastructure Troubleshooting course is a comprehensive guide designed to equip learners with the skills needed to address common challenges within a VMware Horizon environment. This course delves into systematic troubleshooting methodologies and tools for the Horizon Connection Server, Unified Access Gateway, and BLAST protocol optimization.

Starting with an introduction to the course logistics and objectives, learners will gain foundational knowledge before moving on to more technical aspects. In Module 2, participants will explore Horizon Connection Server troubleshooting, including Log interpretation and Replication issues. Module 3 focuses on common deployment issues with the Unified Access Gateway and Certificate troubleshooting.

The course also covers BLAST configuration and optimization in Modules 4 and 5, ensuring learners can enhance protocol performance for various use cases. In Module 6, the intricacies of Horizon connections and Load balancing are explained, while Module 7 centers on troubleshooting Horizon certificate challenges. Finally, Module 8 provides a practical challenge lab where students can apply their knowledge to solve real-world problems.

This course helps learners to adeptly manage, maintain, and troubleshoot their VMware Horizon infrastructure, ensuring a reliable and efficient Virtual desktop experience for end-users.

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Course Advisor

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Girish Kumar

18+ Years Experience

Working as Sr. Corporate Trainer at Koenig Solutions Limited for the past 16 years. Delivering training/support to corporate clients and students. Managing a team of 30+ SMEs and Consultants working on various VMware, AWS, Microsoft products.
Designing, implementing, and maintaining VMware and Microsoft data centers for Koenig. Also maintaining production servers for the training data center, used for delivering training globally. Koenig Training Data center advisor. Providing training to internal staff on Microsoft Client, Server, Virtualization (VMware and Microsoft), and other Cloud Technologies, namely AWS and Azure. Architect and Consultant for Koenig Production Infrastructure. https://www.linkedin.com/in/girish-kumar-99168123/

Associated with Koenig since August-2007.

Associated with Koenig since August-2007.

Koenig Solutions bagged the VMware partner of the year award 2023 for its contribution towards their learning business

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Target Audience for VMware Horizon 8: Infrastructure Troubleshooting

The VMware Horizon 8: Infrastructure Troubleshooting course offers in-depth training for IT professionals to manage and resolve issues within a Horizon environment.


  • Systems Administrators and System Integrators responsible for maintaining the Horizon infrastructure
  • IT Professionals specializing in virtual desktop infrastructure (VDI) solutions
  • VMware Infrastructure Engineers focused on deploying and managing Horizon environments
  • Help Desk Technicians and Support Staff who assist users with Horizon-based virtual desktops
  • Network Engineers who oversee the network aspects of Horizon deployments
  • Security Analysts concerned with the security aspects of virtual desktops and applications
  • Desktop Virtualization Specialists looking to deepen their troubleshooting skills
  • IT Managers overseeing VDI solutions and seeking to understand troubleshooting processes
  • Technical Consultants providing services around VMware Horizon deployments
  • VMware Certified Professionals aiming to expand their expertise in Horizon environments


Learning Objectives - What you will Learn in this VMware Horizon 8: Infrastructure Troubleshooting?

Introduction to Learning Outcomes and Concepts

The VMware Horizon 8: Infrastructure Troubleshooting course equips students with the skills to effectively troubleshoot and resolve VMware Horizon infrastructure issues, from connection servers to BLAST optimizations.

Learning Objectives and Outcomes

  • Understand and apply general troubleshooting techniques for Horizon Connection Server and identify common issues through log analysis.
  • Describe and resolve Active Directory Lightweight Directory Services (AD LDS) replication and Horizon Connection Server replication issues.
  • Interpret Horizon Connection Server logs to distinguish between successful and unsuccessful infrastructure administration tasks.
  • Identify and resolve common Unified Access Gateway deployment issues, certificate problems, and network-related challenges.
  • Verify and optimize BLAST configuration and performance for various use cases, including WAN connections and remote work scenarios.
  • Explain the function and role of primary and secondary protocols in Horizon connections and troubleshoot related issues.
  • Describe how to effectively balance loads in Horizon connections and configure timeout settings for optimal performance.
  • Troubleshoot Horizon connection issues, including load balancer configurations and connection persistence.
  • Understand Horizon certificate functions and scenarios, and develop a troubleshooting approach for certificate-related challenges.
  • Apply learned troubleshooting steps in a challenge lab to reinforce and demonstrate the ability to resolve real-world Horizon infrastructure problems.

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