Unable to find what you're searching for?
We're here to help you find itThe Certified Agile Service Manager (CASM)® course is an interactive learning experience that equips IT service management professionals with the knowledge and skills to implement Agile practices in their service management processes. The course covers the essentials of being Agile, including understanding the Agile Manifesto and its principles, as well as exploring various Agile practices such as Scrum, Kanban, and DevOps. It delves into the specifics of Agile Service Management, Process design basics, and the adaptation of Scrum roles, artifacts, and events in a service management context.
Learners will be able to design and improve processes in a way that enhances agility, ensuring that IT services are delivered more efficiently and effectively. By the end of this course, participants will be ready to take the CASM certification exam and become a Certified Agile Service Manager, aligning service management processes with Agile methodologies and fostering a culture of continuous improvement.
Successfully delivered 17 sessions for over 34 professionals
Purchase This Course
♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
♱ Excluding VAT/GST
Classroom Training price is on request
You can request classroom training in any city on any date by Requesting More Information
1-on-1 Training
Schedule personalized sessions based upon your availability.
Customized Training
Tailor your learning experience. Dive deeper in topics of greater interest to you.
Happiness Guaranteed
Experience exceptional training with the confidence of our Happiness Guarantee, ensuring your satisfaction or a full refund.
Destination Training
Learning without limits. Create custom courses that fit your exact needs, from blended topics to brand-new content.
Fly-Me-A-Trainer (FMAT)
Flexible on-site learning for larger groups. Fly an expert to your location anywhere in the world.
Certainly! The Certified Agile Service Manager (CASM)® course is designed to provide IT professionals with an understanding of Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. To ensure that participants can successfully undertake the training and get the most out of it, the following minimum prerequisites are recommended:
It is important to note that the CASM course is approachable for individuals who may not have extensive experience in Agile or ITSM. The course is structured to introduce these concepts and build upon them, allowing for a comprehensive understanding by the conclusion of the training.
The Certified Agile Service Manager (CASM)® course equips IT professionals with the agile principles applicable to service management frameworks.
IT Service Managers
Process Owners/Designers
ITIL® Process Practitioners
Scrum Masters
Agile Coaches
Project Managers
Product Owners
Developers involved in IT service delivery
IT Operations Managers
Development Team Members
Continuous Improvement Managers
Quality Assurance Professionals
Management Professionals transitioning to Agile environments
Professionals interested in combining Agile and IT Service Management
IT professionals involved in IT Service Management implementation and improvement initiatives
Consultants guiding their clients through Agile Service Management transformations
This Certified Agile Service Manager (CASM)® course equips participants with an understanding of Agile practices and Service Management principles, fostering a culture of continuous improvement.
The Agile Manifesto is a declaration of four foundational values and twelve principles designed to guide software development. It emphasizes individuals and interactions over processes and tools, working software over comprehensive documentation, customer collaboration over contract negotiation, and responding to change over following a plan. This approach fosters a flexible and collaborative environment, aiming to produce high-quality software that meets customer needs and accommodates changes rapidly. It underlies various Agile methodologies, which are popular in managing projects across industries today. Understanding these principles can be essential for anyone pursuing Agile-related roles or certifications like Agile Service Manager or CASM certification.
Scrum is a framework used in Agile project management that promotes teamwork, accountability, and iterative progress toward a well-defined goal. The process begins with a clear list of work to be done, which is then tackled in short cycles called sprints, lasting typically two to four weeks. At the end of each sprint, the team reviews the work to identify any necessary adjustments. Scrum encourages continuous feedback and requires a Scrum Master to foster an environment where a self-organized, cross-functional team can thrive. This method is especially effective in environments requiring rapid product iterations and flexibility.
Kanban is a visual management system that helps teams better manage their work by representing tasks on cards and moving them across a board divided into columns. Each column represents a stage of the process, allowing everyone to see the workflow and progress at a glance. This method helps in identifying bottlenecks and improving efficiency by focusing on reducing the time a task spends in each stage and limiting the work-in-progress. Widely used in agile project management, Kanban supports continuous collaboration and stimulates incremental, evolutionary changes to the overall system.
DevOps is a set of practices and tools designed to increase an organization's ability to deliver applications and services at high velocity. This approach emphasizes collaboration between software developers and other IT professionals while automating the process of software delivery and infrastructure changes. Its aim is to shorten the development lifecycle while delivering features, fixes, and updates frequently in close alignment with business objectives. DevOps helps merge operations, development, quality assurance, and security into a continuous, integrated process. This leads to faster, more efficient product creation and problem resolution, enhancing overall business performance.
Agile Service Management integrates agile principles into service management processes and practices. It aims to improve the speed and flexibility of IT services to align better with business needs. A certified agile service manager (CASM) guides this adaptation, focusing on efficient workflow and rapid response to change. CASM certification demonstrates proficiency in managing and adapting agile processes in a service management context. CASM training helps professionals develop the necessary skills, while the CASM certification cost reflects an investment in evolving IT capabilities to meet dynamic business challenges efficiently.
Process design basics involve creating a roadmap or blueprint for business processes. It focuses on streamlining and optimizing how tasks are completed within an organization to improve efficiency and output. The design should clearly define each step of a process, identify who is responsible for each task, pinpoint necessary resources, and establish performance metrics. This strategic blueprinting helps organizations align processes with their goals and customer needs, ensuring consistent and effective operations. By implementing thoughtful process design, businesses can manage workflow systematically and achieve higher productivity and better quality control.
The Certified Agile Service Manager (CASM)® course equips IT professionals with the agile principles applicable to service management frameworks.
IT Service Managers
Process Owners/Designers
ITIL® Process Practitioners
Scrum Masters
Agile Coaches
Project Managers
Product Owners
Developers involved in IT service delivery
IT Operations Managers
Development Team Members
Continuous Improvement Managers
Quality Assurance Professionals
Management Professionals transitioning to Agile environments
Professionals interested in combining Agile and IT Service Management
IT professionals involved in IT Service Management implementation and improvement initiatives
Consultants guiding their clients through Agile Service Management transformations
This Certified Agile Service Manager (CASM)® course equips participants with an understanding of Agile practices and Service Management principles, fostering a culture of continuous improvement.
