Certified Agile Service Manager (CASM)® Course Overview

Certified Agile Service Manager (CASM)® training course gives an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT's viability and effectiveness and empowers IT to deliver value in the face of changing requirements. As Dev and Ops have been working in corresponding with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course endeavors to unite individual achievements to deliver full business value.
 
Audience:
  • Anyone interested in learning about Agile & Scrum from a products and process perspective
  • Process owners & process designers
  • Developers interested in helping make processes more agile
  • Managers looking to bridge multiple practices into a DevOps environment
  • Employees & managers responsible for designing, re-engineering or improving process
  • Consultants guiding their clients through process improvement & DevOps initiatives
  • Internal & external suppliers Process stakeholders
  • 1. Do you have limited Window for training?
  • 2. Can you only spend 4-hours per day?
  • 3. Do you want to start training immediately?
  • If your answer is yes to any one of the above, you need 1-on-1- Training
The 1-on-1 Advantage
Methodology
Flexible Dates
4-Hour Sessions
  • View video
  • The course will be free if we are not able to start within 7 days of booking.
  • Only applicable for courses on which this logo appears.

Your will learn:

Module 1: Why Agile?
  • The IT challenge today
  • Why is Agile?
  • The Agile Manifesto
  • Agile principles
  • What does it take to "be agile"?
  • Exercise: Reviewing Agile values
  • Scrum
  • Kanban
  • Lean
  • ITIL/ITSM
  • DevOps
  • Continuous Integration
  • Continuous Delivery
  • Exercise: Leveraging multiple frameworks
  • Definition and value
  • Two aspects of Agile SM
  • The elements of a process
  • The 10 steps of process design
  • Characteristics of an Agile Process
  • How much is "just enough"?
  • Minimum Viable Product
  • Scrum pillars, values, and components
  • Important terms
  • Product owner
  • ScrumMaster
  • Team
  • Product Backlog
  • Increment
  • Product backlog refineme
  • Sprint Backlog
  • Burndown chart
  • Process Backlog
  • Process increment
  • Sprint Backlog (Agile SM context)
  • Burndown chart (Agile SM context)
  • Exercise: Writing a meaningful user story
  • Timeboxes
  • Release planning meeting
  • Sprint planning meeting
  • Daily Scrum
  • Sprint Review
  • Sprint Retrospective
  • Definition of Done
  • Process planning meeting
  • Sprint planning meeting
  • The Definition of Done for process sprints
  • Daily Scrum (Agile SM context)
  • Sprint Retrospective (Agile SM context)
  • Agile Process Improvement audits
  • The Process Backlog as a CSI Register
  • CSI Sprints and Plan-Do-Check-Act
  • Exercise: Assessing process agility
Live Online Training (Duration : 16 Hours)
Group Training 1150 (Include Exam)Per Participant Incl. Official Courseware
06 - 07 Jun 09:00 AM - 05:00 PM CST
(8 Hours/Day)
04 - 05 Jul 09:00 AM - 05:00 PM CST
(8 Hours/Day)
1-on-1 Training 2300 1350 + If you accept merging of other students. (Include Exam) Incl. Official Courseware
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Classroom Training is available. Enquire for the fee Click
Comfort Track

If you think 16 hours is too fast, we can offer Comfort Track for 32 hours for only USD 2,700

Course Prerequisites
  • Completion of pre-class assignment
  • Familiarity with IT service management processes & ITIL is recommended

After completion of this course; you will learn:

  • The Agile Manifesto, its core values, and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Learn about SCRUM from a product and process perspective
  • Agile thinking and values into service management
  • Scrum roles, artifacts, and events as it applies to both products and processes
  • The two aspects of Agile Service Management:
  • Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
  • Agile Process Design–applying Agile practices to process design projects

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FAQ's


Yes, fee excludes local taxes.
The Fee includes:
  • Official courseware
  • Testing Via Qubits
Yes, Koenig Solutions is a DevOps Institute Learning Partner