DevOps Institute/Certified Agile Service Manager (CASM)®

Certified Agile Service Manager (CASM)® Certification Training Course Overview

Certified Agile Service Manager (CASM)® training course gives an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT's viability and effectiveness and empowers IT to deliver value in the face of changing requirements. As Dev and Ops have been working in corresponding with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course endeavors to unite individual achievements to deliver full business value.
 
Audience:
  • Anyone interested in learning about Agile & Scrum from a products and process perspective
  • Process owners & process designers
  • Developers interested in helping make processes more agile
  • Managers looking to bridge multiple practices into a DevOps environment
  • Employees & managers responsible for designing, re-engineering or improving process
  • Consultants guiding their clients through process improvement & DevOps initiatives
  • Internal & external suppliers Process stakeholders
This course prepares you for Exam Certified Agile Service Manage. Test your current knowledge Qubits42

Certified Agile Service Manager (CASM)® (16 Hours) Download Course Contents

Live Virtual Classroom
Group Training 1100
08 - 09 Aug 09:00 AM - 05:00 PM CST
(8 Hours/Day)
06 - 07 Sep 09:00 AM - 05:00 PM CST
(8 Hours/Day)
04 - 05 Oct 09:00 AM - 05:00 PM CST
(8 Hours/Day)
1-on-1 Training (GTR) 1300
4 Hours
8 Hours
Week Days
Week End

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
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Course Prerequisites
  • Completion of pre-class assignment
  • Familiarity with IT service management processes & ITIL is recommended

After completion of this course; you will learn:

  • The Agile Manifesto, its core values, and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Learn about SCRUM from a product and process perspective
  • Agile thinking and values into service management
  • Scrum roles, artifacts, and events as it applies to both products and processes
  • The two aspects of Agile Service Management:
  • Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
  • Agile Process Design–applying Agile practices to process design projects

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