Certified Agile Service Manager (CASM)® Course Overview

Certified Agile Service Manager (CASM)® Course Overview

The Certified Agile Service Manager (CASM)® course is an interactive learning experience that equips IT service management professionals with the knowledge and skills to implement Agile practices in their service management processes. The course covers the essentials of being Agile, including understanding the Agile Manifesto and its principles, as well as exploring various Agile practices such as Scrum, Kanban, and DevOps. It delves into the specifics of Agile Service Management, process design basics, and the adaptation of Scrum roles, artifacts, and events in a service management context.

Learners will be able to design and improve processes in a way that enhances agility, ensuring that IT services are delivered more efficiently and effectively. By the end of this course, participants will be ready to take the CASM certification exam and become a Certified Agile Service Manager, aligning service management processes with Agile methodologies and fostering a culture of continuous improvement.

Purchase This Course


  • Live Online Training (Duration : 16 Hours)
  • Per Participant
  • Include Exam
  • Guaranteed-to-Run (GTR)
  • date-img
  • date-img

♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

  • Live Online Training (Duration : 16 Hours)
  • Per Participant
  • Include Exam

♱ Excluding VAT/GST

Classroom Training price is on request

You can request classroom training in any city on any date by Requesting More Information

Request More Information

Email:  WhatsApp:

Koenig's Unique Offerings


1-on-1 Training

Schedule personalized sessions based upon your availability.


Customized Training

Tailor your learning experience. Dive deeper in topics of greater interest to you.


4-Hour Sessions

Optimize learning with Koenig's 4-hour sessions, balancing knowledge retention and time constraints.


Free Demo Class

Join our training with confidence. Attend a free demo class to experience our expert trainers and get all your queries answered.

Course Prerequisites

Certainly! The Certified Agile Service Manager (CASM)® course is designed to provide IT professionals with an understanding of Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. To ensure that participants can successfully undertake the training and get the most out of it, the following minimum prerequisites are recommended:

  • Basic understanding of IT service management (ITSM) processes; familiarity with common ITSM terminology and concepts is beneficial.
  • Some knowledge of ITIL® or experience working within an ITIL®-informed organization would be advantageous, but not mandatory.
  • Awareness of Agile principles and methodologies, such as Scrum, Kanban, or Lean, is useful for grasping the Agile aspects of the course quickly.
  • Prior experience working in IT or related service management roles can help contextualize the course material.
  • Openness to change and a willingness to adopt a flexible, collaborative approach to process improvement.
  • No formal certification in Agile or ITSM disciplines is required to begin this course.

It is important to note that the CASM course is approachable for individuals who may not have extensive experience in Agile or ITSM. The course is structured to introduce these concepts and build upon them, allowing for a comprehensive understanding by the conclusion of the training.

Target Audience for Certified Agile Service Manager (CASM)®

The Certified Agile Service Manager (CASM)® course equips IT professionals with the agile principles applicable to service management frameworks.

  • IT Service Managers

  • Process Owners/Designers

  • ITIL® Process Practitioners

  • Scrum Masters

  • Agile Coaches

  • Project Managers

  • Product Owners

  • Developers involved in IT service delivery

  • IT Operations Managers

  • Development Team Members

  • Continuous Improvement Managers

  • Quality Assurance Professionals

  • Management Professionals transitioning to Agile environments

  • Professionals interested in combining Agile and IT Service Management

  • IT professionals involved in IT Service Management implementation and improvement initiatives

  • Consultants guiding their clients through Agile Service Management transformations

Learning Objectives - What you will Learn in this Certified Agile Service Manager (CASM)®?

Introduction to Learning Outcomes

This Certified Agile Service Manager (CASM)® course equips participants with an understanding of Agile practices and Service Management principles, fostering a culture of continuous improvement.

Learning Objectives and Outcomes

  • Comprehend the challenges IT faces today and recognize the need for Agile methodologies.
  • Understand the Agile Manifesto and principles to implement an Agile mindset effectively.
  • Learn the core practices of Agile methodologies such as Scrum, Kanban, Lean, and their roles in ITSM and DevOps.
  • Grasp the value and definition of Agile Service Management and its role in process design and service delivery.
  • Master the basics of process design, including elements of a process and steps for effective process design using Agile approaches.
  • Gain knowledge of Scrum basics, including its pillars, values, components, and essential terminology.
  • Identify the roles within a Scrum team: Product Owner, ScrumMaster, and Team, and understand their contributions to Agile projects.
  • Learn about Agile Service Management artifacts and how they contribute to managing and improving processes.
  • Participate in various Scrum and Agile Service Management events, understanding their purpose and execution in an Agile context.
  • Develop the skills to initiate Agile Service Management in an organization, aligning it with Agile software development for better synergy and outcomes.