DevOps Institute/Certified Agile Service Manager (CASM)®

Certified Agile Service Manager (CASM)® Certification Training Course Overview

Certified Agile Service Manager (CASM)® training course gives an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT's viability and effectiveness and empowers IT to deliver value in the face of changing requirements. As Dev and Ops have been working in corresponding with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course endeavors to unite individual achievements to deliver full business value.
 
Audience:
  • Anyone interested in learning about Agile & Scrum from a products and process perspective
  • Process owners & process designers
  • Developers interested in helping make processes more agile
  • Managers looking to bridge multiple practices into a DevOps environment
  • Employees & managers responsible for designing, re-engineering or improving process
  • Consultants guiding their clients through process improvement & DevOps initiatives
  • Internal & external suppliers Process stakeholders
This course prepares you for Exam Certified Agile Service Manage. Test your current knowledge on Qubits42

Certified Agile Service Manager (CASM)® (16 Hours) Download Course Contents

Live Online Training
Group Training 1100 (Include Exam)
13 - 14 Dec 09:00 AM - 05:00 PM CST
(8 Hours/Day)
03 - 04 Jan 09:00 AM - 05:00 PM CST
(8 Hours/Day)
1-on-1 Training (GTR) 1300 (Include Exam)
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

GTR=Guaranteed to Run
Classroom Training (Available: London, Dubai, India, Sydney, Vancouver)
Duration : On Request
Fee : On Request
On Request
Buy Flexi For Only $99 (Online Training Re-imagined)

Course Modules

Module 1: Why Agile?
  • The IT challenge today
Module 2: What does it mean to "be agile"?
  • Why is Agile?
  • The Agile Manifesto
  • Agile principles
  • What does it take to "be agile"?
  • Exercise: Reviewing Agile values
Module 3: Agile practices
  • Scrum
  • Kanban
  • Lean
  • ITIL/ITSM
  • DevOps
  • Continuous Integration
  • Continuous Delivery
  • Exercise: Leveraging multiple frameworks
Module 4: What is Agile Service Management (Agile SM)?
  • Definition and value
  • Two aspects of Agile SM
Module 5: Process design basics
  • The elements of a process
  • The 10 steps of process design
Module 6: An Agile approach to process design
  • Characteristics of an Agile Process
  • How much is "just enough"?
  • Minimum Viable Product
Module 7: Scrum Basics
  • Scrum pillars, values, and components
  • Important terms
Module 8: Scrum Roles
  • Product owner
  • ScrumMaster
  • Team
Module 9: Scrum artifacts
  • Product Backlog
  • Increment
  • Product backlog refineme
  • Sprint Backlog
  • Burndown chart
Module 10: Agile Service Management artifacts
  • Process Backlog
  • Process increment
  • Sprint Backlog (Agile SM context)
  • Burndown chart (Agile SM context)
  • Exercise: Writing a meaningful user story
Module 11: Scrum Events
  • Timeboxes
  • Release planning meeting
  • Sprint planning meeting
  • Daily Scrum
  • Sprint Review
  • Sprint Retrospective
  • Definition of Done
Module 12: Agile Service Management Events
  • Process planning meeting
  • Sprint planning meeting
  • The Definition of Done for process sprints
  • Daily Scrum (Agile SM context)
  • Sprint Retrospective (Agile SM context)
Module 13: Agile Process Improvement
  • Agile Process Improvement audits
  • The Process Backlog as a CSI Register
  • CSI Sprints and Plan-Do-Check-Act
  • Exercise: Assessing process agility
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Course Prerequisites
  • Completion of pre-class assignment
  • Familiarity with IT service management processes & ITIL is recommended

After completion of this course; you will learn:

  • The Agile Manifesto, its core values, and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Learn about SCRUM from a product and process perspective
  • Agile thinking and values into service management
  • Scrum roles, artifacts, and events as it applies to both products and processes
  • The two aspects of Agile Service Management:
  • Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
  • Agile Process Design–applying Agile practices to process design projects