Certified Agile Service Manager (CASM)® Course Overview

Certainly! The Certified Agile Service Manager (CASM)® course is designed to provide IT professionals with an understanding of Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. To ensure that participants can successfully undertake the training and get the most out of it, the following minimum prerequisites are recommended:

• Basic understanding of IT service management (ITSM) processes; familiarity with common ITSM terminology and concepts is beneficial.
• Some knowledge of ITIL® or experience working within an ITIL®-informed organization would be advantageous, but not mandatory.
• Awareness of Agile principles and methodologies, such as Scrum, Kanban, or Lean, is useful for grasping the Agile aspects of the course quickly.
• Prior experience working in IT or related service management roles can help contextualize the course material.
• Openness to change and a willingness to adopt a flexible, collaborative approach to process improvement.
• No formal certification in Agile or ITSM disciplines is required to begin this course.

It is important to note that the CASM course is approachable for individuals who may not have extensive experience in Agile or ITSM. The course is structured to introduce these concepts and build upon them, allowing for a comprehensive understanding by the conclusion of the training.

Target Audience for Certified Agile Service Manager (CASM)®

The Certified Agile Service Manager (CASM)® course equips IT professionals with the agile principles applicable to service management frameworks.

• IT Service Managers

  
  

• Process Owners/Designers

  
  

• ITIL® Process Practitioners

  
  

• Scrum Masters

  
  

• Agile Coaches

  
  

• Project Managers

  
  

• Product Owners

  
  

• Developers involved in IT service delivery

  
  

• IT Operations Managers

  
  

• Development Team Members

  
  

• Continuous Improvement Managers

  
  

• Quality Assurance Professionals

  
  

• Management Professionals transitioning to Agile environments

  
  

• Professionals interested in combining Agile and IT Service Management

  
  

• IT professionals involved in IT Service Management implementation and improvement initiatives

  
  

• Consultants guiding their clients through Agile Service Management transformations

  
  

Learning Objectives - What you will Learn in this Certified Agile Service Manager (CASM)®?

Introduction to Learning Outcomes

This Certified Agile Service Manager (CASM)® course equips participants with an understanding of Agile practices and Service Management principles, fostering a culture of continuous improvement.

Learning Objectives and Outcomes

• Comprehend the challenges IT faces today and recognize the need for Agile methodologies.
• Understand the Agile Manifesto and principles to implement an Agile mindset effectively.
• Learn the core practices of Agile methodologies such as Scrum, Kanban, Lean, and their roles in ITSM and DevOps.
• Grasp the value and definition of Agile Service Management and its role in process design and service delivery.
• Master the basics of process design, including elements of a process and steps for effective process design using Agile approaches.
• Gain knowledge of Scrum basics, including its pillars, values, components, and essential terminology.
• Identify the roles within a Scrum team: Product Owner, ScrumMaster, and Team, and understand their contributions to Agile projects.
• Learn about Agile Service Management artifacts and how they contribute to managing and improving processes.
• Participate in various Scrum and Agile Service Management events, understanding their purpose and execution in an Agile context.
• Develop the skills to initiate Agile Service Management in an organization, aligning it with Agile software development for better synergy and outcomes.