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Certified Agile Service Manager (CASM)® Course Overview

Certified Agile Service Manager (CASM)® Course Overview

The Certified Agile Service Manager (CASM)® course is an interactive learning experience that equips IT service management professionals with the knowledge and skills to implement Agile practices in their service management processes. The course covers the essentials of being Agile, including understanding the Agile Manifesto and its principles, as well as exploring various Agile practices such as Scrum, Kanban, and DevOps. It delves into the specifics of Agile Service Management, Process design basics, and the adaptation of Scrum roles, artifacts, and events in a service management context.

Learners will be able to design and improve processes in a way that enhances agility, ensuring that IT services are delivered more efficiently and effectively. By the end of this course, participants will be ready to take the CASM certification exam and become a Certified Agile Service Manager, aligning service management processes with Agile methodologies and fostering a culture of continuous improvement.

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Course Fee 850
Total Fees
(with exam) 		850 (USD)
  • Live Training (Duration : 16 Hours)
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  • Includes Official Coursebook
  • Include Exam
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  • Live Training (Duration : 16 Hours)
  • Per Participant
  • Classroom Training fee on request
  • Includes Official Coursebook
  • Include Exam

♱ Excluding VAT/GST

You can request classroom training in any city on any date by Requesting More Information

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Course Advisor

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Praveen Kumar

11+ Years Experience

An effective communicator with good analytical, problem-solving, and organizational abilities. I enjoy interacting with people and providing solutions to their needs. I am an expert in making Training a Fun and learning experience.
 
I am Praveen Kumar, a Project management, Cobit, ITIL, Adobe, and TOGAF ISO 27001 LI certified trainer with 17 + years of vast experience. I have been associated with Koenig Solutions for the last 7 years. My role here involves delivering training and consultancy on Project Management and Service Management concepts and tools to overseas/corporate clients and internal staff.
In the past, I have worked with organizations like Data Quest, Fusion Ad, Media Hub, and Arena Animations.
 
Apart from training, In Koenig, my job is to coordinate with the Sales and Marketing team for a better understanding of Project Management and Service management concepts and take Tech calls and Demo sessions on the queries concerned to Project management, doubts, and concerns from customers all over the globe.
 
 
My job takes me to different parts of the world. I have been to various nations across the globe for onsite training projects with a few very esteemed clients like VMware, Airtel, Khan Bank, Techno Brain, Infosys, Jumeirah Beach Hotel, University of New Zealand, The first Group (Dubai), Honeywell Technology Solutions Lab India Pvt Ltd, FDC International (Dubai), and other industries.

Target Audience for Certified Agile Service Manager (CASM)®

The Certified Agile Service Manager (CASM)® course equips IT professionals with the agile principles applicable to service management frameworks.


  • IT Service Managers


  • Process Owners/Designers


  • ITIL® Process Practitioners


  • Scrum Masters


  • Agile Coaches


  • Project Managers


  • Product Owners


  • Developers involved in IT service delivery


  • IT Operations Managers


  • Development Team Members


  • Continuous Improvement Managers


  • Quality Assurance Professionals


  • Management Professionals transitioning to Agile environments


  • Professionals interested in combining Agile and IT Service Management


  • IT professionals involved in IT Service Management implementation and improvement initiatives


  • Consultants guiding their clients through Agile Service Management transformations




Learning Objectives - What you will Learn in this Certified Agile Service Manager (CASM)®?

Introduction to Learning Outcomes

This Certified Agile Service Manager (CASM)® course equips participants with an understanding of Agile practices and Service Management principles, fostering a culture of continuous improvement.

Learning Objectives and Outcomes

  • Comprehend the challenges IT faces today and recognize the need for Agile methodologies.
  • Understand the Agile Manifesto and principles to implement an Agile mindset effectively.
  • Learn the core practices of Agile methodologies such as Scrum, Kanban, Lean, and their roles in ITSM and DevOps.
  • Grasp the value and definition of Agile Service Management and its role in process design and service delivery.
  • Master the basics of process design, including elements of a process and steps for effective process design using Agile approaches.
  • Gain knowledge of Scrum basics, including its pillars, values, components, and essential terminology.
  • Identify the roles within a Scrum team: Product Owner, ScrumMaster, and Team, and understand their contributions to Agile projects.
  • Learn about Agile Service Management artifacts and how they contribute to managing and improving processes.
  • Participate in various Scrum and Agile Service Management events, understanding their purpose and execution in an Agile context.
  • Develop the skills to initiate Agile Service Management in an organization, aligning it with Agile software development for better synergy and outcomes.

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