DevOps Institute/Certified Agile Service Manager (CASM)®

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Certified Agile Service Manager (CASM)® Course Overview

Certified Agile Service Manager (CASM)® training course gives an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT's viability and effectiveness and empowers IT to deliver value in the face of changing requirements. As Dev and Ops have been working in corresponding with Dev focused on Agile/Scrum and Ops focused on ITSM/ITIL, this course endeavors to unite individual achievements to deliver full business value.
 
Audience:
  • Anyone interested in learning about Agile & Scrum from a products and process perspective
  • Process owners & process designers
  • Developers interested in helping make processes more agile
  • Managers looking to bridge multiple practices into a DevOps environment
  • Employees & managers responsible for designing, re-engineering or improving process
  • Consultants guiding their clients through process improvement & DevOps initiatives
  • Internal & external suppliers Process stakeholders

The 1-on-1 Advantage

Flexible Dates

  • • Choose Start Date
  • • Reschedule After Booking
  • • Weekend / Evening Option

4-Hour Sessions

Destination Training
(Dubai/London/Sydney
New York/Delhi/Goa
Singapore)

Flexi
(Video Recording of Live Online)

You will learn:

Module 1: Why Agile?
  • The IT challenge today
  • Why is Agile?
  • The Agile Manifesto
  • Agile principles
  • What does it take to "be agile"?
  • Exercise: Reviewing Agile values
  • Scrum
  • Kanban
  • Lean
  • ITIL/ITSM
  • DevOps
  • Continuous Integration
  • Continuous Delivery
  • Exercise: Leveraging multiple frameworks
  • Definition and value
  • Two aspects of Agile SM
  • The elements of a process
  • The 10 steps of process design
  • Characteristics of an Agile Process
  • How much is "just enough"?
  • Minimum Viable Product
  • Scrum pillars, values, and components
  • Important terms
  • Product owner
  • ScrumMaster
  • Team
  • Product Backlog
  • Increment
  • Product backlog refineme
  • Sprint Backlog
  • Burndown chart
  • Process Backlog
  • Process increment
  • Sprint Backlog (Agile SM context)
  • Burndown chart (Agile SM context)
  • Exercise: Writing a meaningful user story
  • Timeboxes
  • Release planning meeting
  • Sprint planning meeting
  • Daily Scrum
  • Sprint Review
  • Sprint Retrospective
  • Definition of Done
  • Process planning meeting
  • Sprint planning meeting
  • The Definition of Done for process sprints
  • Daily Scrum (Agile SM context)
  • Sprint Retrospective (Agile SM context)
  • Agile Process Improvement audits
  • The Process Backlog as a CSI Register
  • CSI Sprints and Plan-Do-Check-Act
  • Exercise: Assessing process agility
Live Online Training (Duration : 16 Hours)
We Offer :
  • 1-on-1 Public - Select your own start date. Other students can be merged.
  • 1-on-1 Private - Select your own start date. You will be the only student in the class.

1350 + If you accept merging of other students. (Include Exam) Incl. Official Courseware
4 Hours
8 Hours
Week Days
Weekend

Start Time : At any time

12 AM
12 PM

1-On-1 Training is Guaranteed to Run (GTR)
Group Training
1150 (Include Exam)Per Participant Incl. Official Courseware
Online
06 - 07 Mar 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Online
03 - 04 Apr 09:00 AM - 05:00 PM CST
(8 Hours/Day)
Can’t Attend Live Online? Click to Buy Flexi For Only $99 (Video Recording of Live Online)
Course Prerequisites
  • Completion of pre-class assignment
  • Familiarity with IT service management processes & ITIL is recommended

After completion of this course; you will learn:

  • The Agile Manifesto, its core values, and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Learn about SCRUM from a product and process perspective
  • Agile thinking and values into service management
  • Scrum roles, artifacts, and events as it applies to both products and processes
  • The two aspects of Agile Service Management:
  • Agile Process Improvement–ensuring processes are lean and deliver “just enough” control
  • Agile Process Design–applying Agile practices to process design projects

Student Feedback  (Check Koenig Feedback on Trustpilot)

Q1 Say something about the Trainer? Q2 How is Koenig different from other training Companies? Q3 Will you come back to Koenig for training ?
Student Name Country Feedback Rating
Abu United States A1. Yes, she was very clear & a strong mastery of both English & Azure platforms hence following was easy. She was also patient and was answering every question asked, she also shared material & tips on how to pass the exam, Well done, and keep it up.
Nick Barker United States A1. Calm and understanding, she not only kept the course running well but also took time to help those with lots of questions. Very well done.
Robin Johnson United States A2. Individual attention during training, excellent customer service and coordination. Neha has been ever so helpful and is definitely an asset to Koenig.
Shivani Prasad United States A1. The trainer was great and his teaching methods were incredible. He used different teaching methods to ensure I was learning well. A fun trainer with lots of patience and understanding.
Adam United States A1. The trainer was very knowledgeable and well prepared about the presentation/training subject, with a positive attitude towards students and making every effort in answering questions during the training session. Top-notch service!
Suresh United States A1. Exceptional... recommend to everyone!
Shyam Vaddakapett United States A1. My trainer, Mohit Kakkar was excellent as he focused on hands-on assignments to supplement the concepts of AZ 900. The training coordinator Jasmeet as well as the ops manager Sheshadri are also very professional and customer-centric. I recommend Koenig for training courses, and I will take some more courses with them soon.
Gilles Chirlias United States A1. Chavi was a great teacher, I have learned a lot from her. I would like to have her for the next training, which would be the AZ 301 and AZ 500.
Abdulrahman Saad Alshahrani United States A1. Excellent trainer. I will take another course with him someday. He deserves a good appreciation from his Manager.
Anonymous United States https://www.youtube.com/watch?v=sqC40CFfBYI

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1-on-1 Public - Select your start date. Other students can be merged.
1-on-1 Private - Select your start date. You will be the only student in the class.
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Yes, we also offer weekend classes.
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The Fee includes:
  • Official courseware
  • Testing Via Qubits
Schedule for Group Training is decided by Koenig. Schedule for 1-on-1 is decided by you.
In 1-on-1 you can select your own schedule, other students can be merged but you select the schedule. Choose 1-on-1 if published schedule do not meet your requirement. If you also want a private session, opt for 1-on-1 Public.
Yes, it is included.

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“It is an interesting story and dates back half a century. My father started a manufacturing business in India in the 1960's for import substitute electromechanical components such as microswitches. German and Japanese goods were held in high esteem so he named his company Essen Deinki (Essen is a well known industrial town in Germany and Deinki is Japanese for electric company). His products were very good quality and the fact that they sounded German and Japanese also helped. He did quite well. In 1970s he branched out into electronic products and again looked for a German name. This time he chose Koenig, and Koenig Electronics was born. In 1990s after graduating from college I was looking for a name for my company and Koenig Solutions sounded just right. Initially we had marketed under the brand of Digital Equipment Corporation but DEC went out of business and we switched to the Koenig name. Koenig is difficult to pronounce and marketeers said it is not a good choice for a B2C brand. But it has proven lucky for us.” – Says Rohit Aggarwal (Founder and CEO - Koenig Solutions)
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