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10997-D Office 365 Administration and Troubleshooting Course Overview

10997-D Office 365 Administration and Troubleshooting Course Overview

The 10997-D Office 365 Administration and Troubleshooting course is designed for IT professionals who are involved in the administration, configuration, and troubleshooting of Microsoft Office 365 services. This course offers comprehensive Office 365 implementation training to help learners understand how to manage and maintain the Office 365 environment effectively. Through a series of modules, participants will learn Office 365 administration and become adept at using various tools and techniques to solve common issues.

Each module focuses on different aspects of Office 365, from understanding the services and licensing to in-depth administration of Exchange Online, SharePoint Online, Teams, and security compliance features. Practical lab exercises reinforce learning, ensuring that attendees gain hands-on experience. By the end of the course, participants will have the necessary skills to ensure smooth and efficient operation of their organization's Office 365 implementation.
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Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.

Assessments (Qubits)

Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.

Post Training Reports

Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.

Class Recordings

Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.

Free Lab Extensions

Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.

Free Revision Classes

Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.

Inclusions in Koenig's Learning Stack may vary as per policies of OEMs

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Rakesh Kumar Rakesh Kumar

10+ Years Experience

As a highly skilled Cisco Certified Instructor, I have extensive experience delivering training on a range of Cisco technologies, including ACI 3.x, ACI 4.x, ACI 5.X, CCNA, CCNP, Cisco MDS Switches, Cisco UCS, and Data Center Nexus Switches.
I possess exceptional technical skills and expertise in Cisco technologies, which enables me to effectively deliver high-quality training programs that meet the needs of diverse audiences. I am passionate about sharing my knowledge and experience with others and helping them to acquire and retain the knowledge and skills needed to excel in their roles.
With my strong communication skills, attention to detail, and ability to work collaboratively with clients and stakeholders, I have built strong, long-lasting relationships with clients and stakeholders, resulting in repeat business and referrals. Overall, my extensive experience, technical expertise, and client-focused approach make me an ideal candidate for any role that requires a Cisco Certified Instructor with experience delivering training on various Cisco technologies.

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Course Prerequisites

To ensure the successful completion of the 10997-D Office 365 Administration and Troubleshooting course, participants should come prepared with the following minimum prerequisites:


  • Basic knowledge of IT principles and an understanding of general IT practices.
  • Working experience with Windows Server administration, including roles and features.
  • Familiarity with basic networking concepts such as DNS, DHCP, and IP addressing.
  • Experience managing Windows Client operating systems such as Windows 8 or Windows 10.
  • Fundamental understanding of Microsoft Office 365 products and services.
  • Awareness of basic Microsoft security and compliance concepts.
  • Some experience with Active Directory Directory Services (AD DS) concepts and management.
  • Basic experience or understanding of Windows PowerShell command-line interface.

Please note that these prerequisites are not intended to discourage any potential learners. They are meant to provide a foundation that will help you maximize your learning experience in this course. If you are at the beginning of your IT journey, Koenig Solutions offers a variety of foundational courses to prepare you for more advanced training such as the 10997-D course.


Office 365 Core Services
10997-D Office 365 Administration and Troubleshooting
MS-100T00: Microsoft 365 Identity and Services

Target Audience for 10997-D Office 365 Administration and Troubleshooting

  1. The 10997-D Office 365 Administration and Troubleshooting course is designed for IT professionals seeking expertise in Microsoft 365 services management.


  2. Target Audience:


  • IT Administrators responsible for managing Office 365 environments
  • Systems Administrators seeking to expand their skills in cloud-based solutions
  • Network Administrators aiming to oversee Office 365 deployments and troubleshooting
  • Technical Support Engineers focusing on resolving Office 365 service issues
  • Help Desk Technicians who provide end-user support for Microsoft 365 Apps
  • IT Professionals looking to understand Office 365 licensing and tenant configurations
  • Security Administrators responsible for Office 365 security and compliance features
  • Exchange and SharePoint Administrators transitioning to cloud services
  • Microsoft 365 Managed Service Providers (MSPs) offering administration and support
  • Professionals preparing for Microsoft certification exams related to Office 365
  • IT Consultants who design and implement Office 365 solutions for clients
  • IT Managers overseeing teams that administer Office 365 environments
  • Solutions Architects involved in planning Office 365 deployments
  • Office 365 Power Users who need deeper insights into administration and troubleshooting


Learning Objectives - What you will Learn in this 10997-D Office 365 Administration and Troubleshooting?

Introduction to Learning Outcomes:

Gain the essential skills for Office 365 administration, including configuration, management, troubleshooting, and security, to effectively support your organization's cloud-based infrastructure.

Learning Objectives and Outcomes:

  • Understand the various Office 365 services and how they integrate into the Microsoft 365 ecosystem.
  • Learn about different Microsoft 365 and Office 365 licensing options and their implications.
  • Configure and manage a Microsoft 365 tenant to meet organizational requirements.
  • Set up and manage Office 365 clients and ensure they are optimized for use.
  • Manage Office 365 using both the administrative portals and Windows PowerShell to streamline administrative tasks.
  • Troubleshoot common administrative issues in Office 365 using a structured approach.
  • Administer and resolve issues related to directory synchronization and Azure AD Connect.
  • Configure, administer, and troubleshoot Exchange Online to ensure smooth email operations.
  • Effectively manage and troubleshoot Microsoft Teams to enhance collaboration within the organization.
  • Administer SharePoint Online site collections and OneDrive for Business, including managing external users.
  • Plan and deploy Microsoft 365 Apps for enterprise, including user-driven and centralized installations.
  • Ensure compliance and security within Office 365 by administering information protection and compliance features.

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