10997-D Office 365 Administration and Troubleshooting Intermediate
The 10997-D Office 365 Administration and Troubleshooting course by Microsoft equips IT administrators and system administrators with skills to manage, configure, and resolve issues in Office 365 environments, addressing the critical need for reliable cloud service uptime—where 98% of organizations now depend on cloud productivity tools. It covers administration of Exchange Online, SharePoint Online, Teams, directory synchronization, and security compliance, enabling professionals to ensure service continuity and data protection in complex deployments.
This course prepares learners for the Microsoft 365 Certified: Administrator Expert certification path. Koenig Solutions offers official Microsoft courseware with Guaranteed-to-Run dates and 30-day lab access, ensuring hands-on mastery. Enroll to gain in-demand skills that align with roles managing modern workplace platforms at leading enterprises.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The Microsoft 10997-D Office 365 Administration and Troubleshooting course is designed for IT professionals and system administrators responsible for managing, configuring, and troubleshooting Microsoft 365 environments. While not directly tied to a single certification exam, this training supports preparation for role-based credentials such as the Microsoft 365 Certified: Enterprise Administrator Expert (requiring MS-100 and MS-101 exams). It serves key job roles including Office 365 Administrator, Exchange Online Administrator, and Teams Administrator, all in high demand as over 700,000 current job listings seek candidates with Microsoft 365 technical skills. The course equips learners with the expertise to manage tenant configurations, user identities, and service dependencies across the Microsoft 365 platform.
Students engage with core Microsoft technologies including Exchange Online, SharePoint Online, Microsoft Teams, Azure Active Directory Connect (Azure AD Connect), Microsoft 365 Admin Center, and Windows PowerShell. The hands-on lab environment includes real-world simulations using the Microsoft 365 admin portal and PowerShell command-line tools, where students configure tenant settings, manage directory synchronization, and deploy Microsoft 365 Apps for enterprise. A key project involves troubleshooting a simulated service outage across Exchange Online and Teams, requiring students to diagnose issues using service health reports, audit logs, and synchronization tools. These labs are conducted in a live Microsoft 365 tenant environment, reinforcing practical skills in administration and incident resolution.
This course enhances career readiness for Microsoft 365 administration roles, with certified professionals seeing average salary increases of 15–20% and positions like Microsoft 365 Administrator commanding average annual salaries between $75,000 and $95,000 in North America. As a Koenig Solutions participant, you benefit from our Guaranteed-to-Run scheduling, ensuring your training proceeds as planned, along with access to official Microsoft courseware and 1-on-1 instructor support. Completing the 10997-D Office 365 Administration and Troubleshooting program prepares you to confidently manage enterprise cloud environments, ensuring service reliability, security compliance, and seamless collaboration across modern digital workplaces.
What You'll Learn
Skills You'll Gain
Certification Exam
Everything you need to know about the 10997-D Office 365 Administration and Troubleshooting certification exam
Course Curriculum
Structured learning with hands-on labs and real-world scenarios
1
Day 1– Master 10997-D Office 365 Administration and Troubleshooting Fundamentals
2
Day 2– Identity Management and Directory Synchronization Mastery
3
Day 3– Exchange Online Administration and Troubleshooting Expertise
4
Day 4– Teams and SharePoint Online Management Proficiency
5
Day 5– Security, Compliance, and Apps Deployment Strategy
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Official Courseware
Hands-On Lab Environment (30 days)
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Hands-On Lab
Live Lab Sandbox
Real EnvironmentPractice in a real lab environment with full access to the tools and services covered in the course.
30+ Guided Labs
30+Step-by-step lab exercises designed to reinforce each module with practical, hands-on tasks.
Lab Manual Included
Full GuideComprehensive lab guide with detailed instructions, screenshots, and troubleshooting tips.
Post-Training Access
30 Days30 days of extended lab access after your training ends so you can continue practicing.
Career Outcomes
of 10997-D Office 365 Administration and Troubleshooting certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the 10997-D Office 365 Administration and Troubleshooting certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Office 365 Administrator
- Microsoft 365 Administrator
- Cloud Identity Administrator
- Teams Administrator
- Exchange Online Administrator
- SharePoint Online Administrator
Companies Hiring
and 5,000+ organizations worldwide seeking 10997-D Office 365 Administration and Troubleshooting certified professionals
Meet Your Instructor
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Frequently Asked Questions
Everything you need to know about the 10997-D Office 365 Administration and Troubleshooting training course
Is the certification exam included in the 10997-D Office 365 Administration and Troubleshooting course fee, and what is the cost?
What training formats does Koenig offer for 10997-D Office 365 Administration and Troubleshooting, and is there a Guaranteed-to-Run schedule?
How long is lab access provided for 10997-D Office 365 Administration and Troubleshooting, and what type of environment is used?
What is Koenig's rescheduling and cancellation policy for 10997-D Office 365 Administration and Troubleshooting?
What is the format, question count, time limit, and passing score for the Microsoft certification associated with 10997-D?
How long is the Microsoft 365 Administrator Expert certification valid, and what is the renewal process and cost?
What post-training support does Koenig provide after completing 10997-D Office 365 Administration and Troubleshooting?
What are the prerequisites or prior experience needed for 10997-D Office 365 Administration and Troubleshooting?
What is the average salary for professionals with skills gained from 10997-D Office 365 Administration and Troubleshooting?
How does instructor-led training for 10997-D compare with self-study in terms of pass rates and time required?
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