10997-D Office 365 Administration and Troubleshooting Course Overview

10997-D Office 365 Administration and Troubleshooting Course Overview

The 10997-D Office 365 Administration and Troubleshooting course is designed for IT professionals who are involved in the administration, configuration, and troubleshooting of Microsoft Office 365 services. This course offers comprehensive Office 365 implementation training to help learners understand how to manage and maintain the Office 365 environment effectively. Through a series of modules, participants will learn Office 365 administration and become adept at using various tools and techniques to solve common issues.

Each module focuses on different aspects of Office 365, from understanding the services and licensing to in-depth administration of Exchange Online, SharePoint Online, Teams, and security compliance features. Practical lab exercises reinforce learning, ensuring that attendees gain hands-on experience. By the end of the course, participants will have the necessary skills to ensure smooth and efficient operation of their organization's Office 365 implementation.

Koenig's Unique Offerings


1-on-1 Training

Schedule personalized sessions based upon your availability.


Customized Training

Tailor your learning experience. Dive deeper in topics of greater interest to you.


4-Hour Sessions

Optimize learning with Koenig's 4-hour sessions, balancing knowledge retention and time constraints.


Free Demo Class

Join our training with confidence. Attend a free demo class to experience our expert trainers and get all your queries answered.

Purchase This Course


  • Live Online Training (Duration : 24 Hours)
  • Per Participant
  • Guaranteed-to-Run (GTR)
  • date-img
  • date-img

♱ Excluding VAT/GST

Classroom Training price is on request

  • Live Online Training (Duration : 24 Hours)
  • Per Participant

♱ Excluding VAT/GST

Classroom Training price is on request

Request More Information

Email:  WhatsApp:

Winner of the Microsoft’s Asia Superstar Campaign in FY 22

Course Prerequisites

To ensure the successful completion of the 10997-D Office 365 Administration and Troubleshooting course, participants should come prepared with the following minimum prerequisites:

  • Basic knowledge of IT principles and an understanding of general IT practices.
  • Working experience with Windows Server administration, including roles and features.
  • Familiarity with basic networking concepts such as DNS, DHCP, and IP addressing.
  • Experience managing Windows Client operating systems such as Windows 8 or Windows 10.
  • Fundamental understanding of Microsoft Office 365 products and services.
  • Awareness of basic Microsoft security and compliance concepts.
  • Some experience with Active Directory Directory Services (AD DS) concepts and management.
  • Basic experience or understanding of Windows PowerShell command-line interface.

Please note that these prerequisites are not intended to discourage any potential learners. They are meant to provide a foundation that will help you maximize your learning experience in this course. If you are at the beginning of your IT journey, Koenig Solutions offers a variety of foundational courses to prepare you for more advanced training such as the 10997-D course.

Target Audience for 10997-D Office 365 Administration and Troubleshooting

  1. The 10997-D Office 365 Administration and Troubleshooting course is designed for IT professionals seeking expertise in Microsoft 365 services management.

  2. Target Audience:

  • IT Administrators responsible for managing Office 365 environments
  • Systems Administrators seeking to expand their skills in cloud-based solutions
  • Network Administrators aiming to oversee Office 365 deployments and troubleshooting
  • Technical Support Engineers focusing on resolving Office 365 service issues
  • Help Desk Technicians who provide end-user support for Microsoft 365 Apps
  • IT Professionals looking to understand Office 365 licensing and tenant configurations
  • Security Administrators responsible for Office 365 security and compliance features
  • Exchange and SharePoint Administrators transitioning to cloud services
  • Microsoft 365 Managed Service Providers (MSPs) offering administration and support
  • Professionals preparing for Microsoft certification exams related to Office 365
  • IT Consultants who design and implement Office 365 solutions for clients
  • IT Managers overseeing teams that administer Office 365 environments
  • Solutions Architects involved in planning Office 365 deployments
  • Office 365 Power Users who need deeper insights into administration and troubleshooting

Learning Objectives - What you will Learn in this 10997-D Office 365 Administration and Troubleshooting?

Introduction to Learning Outcomes:

Gain the essential skills for Office 365 administration, including configuration, management, troubleshooting, and security, to effectively support your organization's cloud-based infrastructure.

Learning Objectives and Outcomes:

  • Understand the various Office 365 services and how they integrate into the Microsoft 365 ecosystem.
  • Learn about different Microsoft 365 and Office 365 licensing options and their implications.
  • Configure and manage a Microsoft 365 tenant to meet organizational requirements.
  • Set up and manage Office 365 clients and ensure they are optimized for use.
  • Manage Office 365 using both the administrative portals and Windows PowerShell to streamline administrative tasks.
  • Troubleshoot common administrative issues in Office 365 using a structured approach.
  • Administer and resolve issues related to directory synchronization and Azure AD Connect.
  • Configure, administer, and troubleshoot Exchange Online to ensure smooth email operations.
  • Effectively manage and troubleshoot Microsoft Teams to enhance collaboration within the organization.
  • Administer SharePoint Online site collections and OneDrive for Business, including managing external users.
  • Plan and deploy Microsoft 365 Apps for enterprise, including user-driven and centralized installations.
  • Ensure compliance and security within Office 365 by administering information protection and compliance features.