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Office 365 Core Services Course Overview

Office 365 Core Services Course Overview

The Office 365 Core Services course is tailored for IT professionals and enthusiasts who aim to acquire a deep understanding of Office 365 services. This comprehensive course is designed to equip learners with the knowledge and skills necessary to plan, deploy, and manage the full suite of Office 365 services efficiently.

Starting with Module 1, learners are introduced to the intricacies of planning and provisioning Microsoft 365, setting the foundation for a robust Office 365 environment. Module 2 advances into the Management of users and groups, which is essential for maintaining organizational structure within the Office 365 ecosystem.

Modules 3 to 7 delve into the deployment, configuration, and management of key Office 365 components such as Teams, SharePoint Online, Exchange Online, and other services, ensuring learners can tailor the platform to their organization's needs.

Module 8 focuses on the critical aspects of security and compliance, a must-know in today's cybersecurity landscape. Finally, Module 9 provides essential skills in reporting, monitoring, and troubleshooting to maintain optimal performance and reliability of Office 365 services.

By course completion, participants will have a robust command over Office 365, enabling them to enhance productivity and collaboration within their organizations.

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Course Prerequisites

To ensure that participants are well-prepared and can gain the maximum benefit from the Office 365 Core Services training, the following are the minimum prerequisites for enrolling in the course:


  • Basic understanding of IT fundamentals, such as networking, server hardware, and Web services.
  • Familiarity with the concepts of cloud computing and its deployment models.
  • Working knowledge of Microsoft Windows operating systems, preferably Windows 10.
  • Experience with any version of Microsoft Office desktop software, including Word, Excel, and PowerPoint.
  • Basic understanding of email concepts and solutions, such as Exchange or other email services.
  • Knowledge of end-user device configurations, including desktops, laptops, and mobiles.
  • Some exposure to managing user identities either in a Windows Server environment using Active Directory or on a cloud platform.
  • Willingness to learn and adapt to the rapidly evolving Microsoft 365 services.

These prerequisites are designed to ensure a foundational level of knowledge that will enable students to effectively grasp the concepts and practical applications covered in the Office 365 Core Services course.


MS-220T00: Troubleshoot Microsoft Exchange Online
Office 365 Core Services
10997-D Office 365 Administration and Troubleshooting

Target Audience for Office 365 Core Services

  1. The Office 365 Core Services course equips IT professionals with essential skills for managing and optimizing Microsoft 365 services.


  2. Target Audience:


  • IT Administrators and IT Support Staff responsible for managing Microsoft 365 environments.
  • Systems Engineers and Network Engineers seeking to expand their knowledge of cloud-based solutions.
  • Microsoft Certified Professionals aiming to update their credentials with the latest Microsoft 365 features.
  • Project Managers and Team Leads overseeing migration to or the operation of Microsoft 365 services.
  • SharePoint Administrators who need to manage SharePoint Online as part of their organization’s Office 365 deployment.
  • Exchange Administrators transitioning from on-premises Exchange to Exchange Online.
  • Compliance Officers and Security Managers focused on maintaining and securing Office 365 environments.
  • Business Analysts and Decision Makers evaluating Office 365 for organizational productivity.
  • Helpdesk Technicians and Support Personnel aiming to provide better support for Office 365 users.
  • Office 365 Champions and Power Users who help drive adoption and usage within their organizations.
  • IT Consultants and Freelancers offering services in cloud solutions and Office 365 implementations.


Learning Objectives - What you will Learn in this Office 365 Core Services?

Introduction to Office 365 Core Services Course Outcomes:

Learn to effectively plan, deploy, manage, and secure core Office 365 services, enhancing productivity and ensuring your organization's data is protected.

Learning Objectives and Outcomes:

  • Understand the process of planning and provisioning Microsoft 365, including requirements assessment and subscription management.
  • Gain the ability to manage users and groups, mastering user creation, role assignments, and access permissions.
  • Develop skills to deploy and configure Office 365 tools and applications, ensuring seamless integration and user adoption.
  • Learn to plan and manage Exchange Online, focusing on mailboxes, policies, and security features.
  • Acquire the knowledge to plan and manage SharePoint Online, including site collections, storage, and collaboration features.
  • Understand the intricacies of planning and managing Microsoft Teams, emphasizing team collaboration, channels, and apps integration.
  • Gain insights into managing other Office 365 services like Power Platform, Forms, and Stream.
  • Master Office 365 security and compliance features, including data governance, loss prevention, and threat management.
  • Learn to utilize Office 365 reporting and monitoring tools to track service health, usage, and user activities.
  • Develop troubleshooting strategies for common Office 365 issues, enhancing system reliability and user satisfaction.

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