MS-220T00: Troubleshoot Microsoft Exchange Online Advanced
The MS-220T00: Troubleshoot Microsoft Exchange Online course equips messaging support engineers with advanced skills to resolve critical issues in Exchange Online and hybrid environments. This training provides the expertise needed to address the growing demand for specialists as digital transformation accelerates. You will master troubleshooting mail flow, compliance, client connectivity, and migration challenges to maintain enterprise communication reliability. By applying these advanced diagnostic techniques, you can reduce ticket resolution time by 30 percent.
While the associated certification is retired, this course remains a vital resource for professionals seeking to repurpose these core competencies for modern Microsoft 365 troubleshooting. Choosing Koenig ensures you learn from Microsoft Certified Trainers with an average 4.5/5 rating. Our offering includes official Microsoft courseware and flexible 24/7 lab access, ensuring practical mastery and readiness for real-world technical challenges.
Training Formats & Pricing
100% Happiness Guarantee · Free Rescheduling · Secure Payment
Course Overview
The MS-220T00: Troubleshoot Microsoft Exchange Online course by Microsoft is designed for IT professionals preparing for the Microsoft 365 Certified: Exchange Online Support Engineer Specialty certification, specifically targeting those who support and troubleshoot Exchange Online and hybrid environments. This course is ideal for roles such as Exchange Support Engineers, Cloud Messaging Administrators, and IT Support Specialists responsible for maintaining enterprise email systems. With Microsoft 365 adopted by over 300 million commercial users globally, expertise in Exchange Online troubleshooting is in high demand, particularly for organizations managing hybrid deployments and complex mail flow configurations. The curriculum focuses on real-world problem resolution across key areas including mail flow, compliance, client connectivity, and hybrid migrations.
Students engage with critical tools and services such as the Exchange Admin Center, Microsoft 365 Defender, PowerShell with the Exchange Online module, Azure Active Directory (now Microsoft Entra ID), and Hybrid Configuration Wizard within a live Microsoft 365 lab environment. Hands-on labs require students to diagnose and resolve issues like mail flow disruptions, misconfigured retention policies, mobile device synchronization failures, and hybrid endpoint misconfigurations. A key project involves simulating a full hybrid migration scenario where students identify and fix common issues such as slow migration rates, public folder replication errors, and authentication failures between on-premises and cloud environments. These exercises are conducted using real-world PowerShell scripting and diagnostic commands in a secure cloud lab.
This training prepares candidates for the Microsoft 365 Certified: Exchange Online Support Engineer Specialty credential, a globally recognized certification that validates advanced troubleshooting expertise. Certified professionals report average salaries ranging from $95,000 to $114,000 annually in the United States, with senior roles exceeding $120,000. Koenig Solutions offers this course with official Microsoft courseware, Guaranteed-to-Run scheduling, and expert-led instruction to ensure comprehensive preparation. Upon completion, learners are positioned to advance into senior support or messaging architect roles, ensuring organizational email reliability and compliance in modern cloud-first environments.
What You'll Learn
Prerequisites
- Experience with PowerShell and the Exchange PowerShell module is essential for mastering MS-220T00: Troubleshoot Microsoft Exchange Online, helping you efficiently resolve issues in Exchange Online environments.
- Experience managing Exchange Online via the Microsoft 365 Admin Center ensures you can troubleshoot common and complex problems effectively.
- Experience troubleshooting hybrid Exchange environments is crucial for resolving integration issues between on-premises Exchange and Exchange Online.
- Working knowledge of mail flow protocols such as SMTP and DNS MX records is vital for diagnosing email delivery problems within Microsoft Exchange Online.
- Familiarity with Microsoft 365 compliance and retention features helps ensure your Exchange Online environment meets regulatory standards and data management policies.
- Understanding Exchange Online configuration and recipient management is key to resolving user and mailbox issues quickly.
- Foundational knowledge of Microsoft Entra ID (formerly Azure AD) and Active Directory Domain Services is required for hybrid identity troubleshooting.
- Knowledge of Microsoft 365 licensing models is necessary for managing and troubleshooting Exchange Online features.
- This course is intended for those preparing for the MS-203 exam or equivalent role-based experience as part of the Microsoft 365 Certified: Messaging Administrator Associate path.
Certification Exam
Everything you need to know about the MS-220 certification exam
What's Included in Your Training
Every enrollment comes packed with resources to maximise your learning and exam success
Exam Preparation Materials
Practice Test Questions (200+)
Certificate of Completion
Post-Training Support (30 days)
Session Recording Access
Free Rescheduling (7+ days notice)
Career Outcomes
of MS-220 certified professionals report career advancement within 6 months
Salary Impact
Average salary increase reported after obtaining the MS-220 certification
*Source: Glassdoor / LinkedIn 2025
Job Roles
- Exchange Online Support Engineer
- Messaging and Collaboration Engineer
- Senior Exchange Engineer
- M365 Messaging Engineer
- Support Escalation Engineer
- Cloud Messaging Specialist
Companies Hiring
and 5,000+ organizations worldwide seeking MS-220 certified professionals
Course Student Reviews
Real results from IT professionals who trained with Koenig — rated 4.9/5 from 18,400+ verified reviews.
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“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
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“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
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“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
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★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
-
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified -
★★★★★
“Passed AZ-104 on first attempt. The MCT knew the exact exam patterns and the labs were exactly what Microsoft tests. Worth every penny.”
AZ-104 Certified ✓ Verified -
★★★★★
“I trained 15 of my team members for SC-200. Koenig's on-site delivery was seamless and all 15 passed within 3 months.”
Enterprise Client ✓ Verified -
★★★★★
“The 1-on-1 format was a game changer. My trainer adjusted the pace to my schedule and I cleared PL-300 while working full-time.”
PL-300 Certified ✓ Verified
-
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified -
★★★★★
“From AZ-900 to AZ-305 in 6 months. Koenig's structured roadmap and MCT mentoring made the expert level achievable.”
AZ-305 Expert ✓ Verified -
★★★★★
“As an L&D head I've used 5 training vendors. Koenig's MCT quality, MOC materials, and ESI compliance is in a different league.”
100+ Learners Trained ✓ Verified -
★★★★★
“SC-900 and SC-300 back to back — both cleared first try. The security curriculum at Koenig is incredibly thorough and up to date.”
SC-300 Certified ✓ Verified
-
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified -
★★★★★
“AI-102 was daunting but the trainer broke it down perfectly. Real Azure OpenAI labs made the difference. Highly recommend.”
AI-102 Certified ✓ Verified -
★★★★★
“DP-600 Fabric certification done in 3 weeks of part-time study. The customised schedule around my timezone was a lifesaver.”
DP-600 Certified ✓ Verified -
★★★★★
“Our whole DevOps team got AZ-400 certified through Koenig's corporate training. Smooth logistics and top-tier MCTs throughout.”
AZ-400 Team Training ✓ Verified
Happiness Guarantee
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