MS-220T00: Troubleshoot Microsoft Exchange Online Course Overview

To ensure that participants are well-prepared to get the most out of the MS-220T00: Troubleshoot Microsoft Exchange Online course, the following minimum prerequisites are recommended:

• Basic understanding of Microsoft Exchange and the core functional components.
• Familiarity with Microsoft 365 services and the general navigation within the Microsoft 365 admin center.
• Experience with managing email systems and understanding how email routing works.
• Basic knowledge of email protocols such as SMTP, IMAP, and POP.
• Fundamental awareness of Active Directory concepts such as domains, users, and permissions.
• Prior exposure to PowerShell, particularly in relation to managing Exchange Online and Microsoft 365.
• Understanding of common email security concepts, including spam filtering, encryption, and malware protection.
• Some experience with Exchange Online or other email services in a support or administration capacity is beneficial.

These prerequisites are intended to provide a foundation that will help learners to fully engage with the course content and successfully troubleshoot Microsoft Exchange Online.

Target Audience for MS-220T00: Troubleshoot Microsoft Exchange Online

The MS-220T00 course equips IT professionals with skills to troubleshoot Microsoft Exchange Online, focusing on mail flow, compliance, client issues, and more.

• IT Support Specialists
• Systems Administrators
• Exchange Server Administrators
• Microsoft 365 Administrators
• Messaging Architects
• IT Security Professionals
• Network Administrators
• Helpdesk Technicians who specialize in email support
• Infrastructure Engineers with a focus on messaging
• Technical Consultants handling Exchange environments
• Cybersecurity Analysts with an interest in email security
• Professionals responsible for hybrid Exchange environments
• IT Professionals overseeing email migrations to the cloud

Learning Objectives - What you will Learn in this MS-220T00: Troubleshoot Microsoft Exchange Online?

Introduction to the Course's Learning Outcomes and Concepts Covered:

Gain expertise in resolving Microsoft Exchange Online challenges through the MS-220T00 course, focusing on mail flow, compliance, client issues, configuration, and hybrid/migration troubleshooting.

Learning Objectives and Outcomes:

• Diagnose and resolve mail flow problems within Exchange Online and between external systems.
• Apply troubleshooting techniques for issues related to Microsoft Defender for Office 365.
• Address and correct compliance issues, including those involving data governance and eDiscovery.
• Manage retention policies and investigate issues with retention tags and policies.
• Troubleshoot Office Message Encryption (OME) and S/MIME for secure email communication.
• Investigate and resolve mailbox auditing discrepancies to ensure proper monitoring.
• Analyze and correct journaling issues that affect record-keeping and compliance.
• Troubleshoot connectivity, authentication, calendaring, and calendar sharing issues in mail clients.
• Resolve configuration problems, including recipient and organizational settings, provisioning, and public folder issues.
• Tackle challenges in hybrid Exchange setups and email migration processes, ensuring seamless transitions.