IT Service Management Fundamentals Course Overview

The IT Service Management (ITSM) Fundamentals course is designed to provide learners with a deep understanding of the ServiceNow ITSM suite and the ServiceNow Platform. This course is essential for professionals looking to streamline enterprise IT service management and covers the core applications and functionalities that support IT operations. By engaging with this course, participants will gain insights into how ServiceNow ITSM can enhance an organization's IT services through structured processes and best practices.

Throughout the course, learners will explore various modules that focus on essential ITSM processes such as Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, and Service Catalog and Request Management. Additionally, learners will be introduced to the Configuration Management Database (CMDB) and how to integrate ChatGPT for improving Incident Management.

By completing the ServiceNow ITSM training, participants will be equipped with the knowledge to effectively navigate and utilize the ServiceNow interface, configure ITSM role requirements, operate, maintain, and improve IT services through the platform. The ServiceNow ITSM Fundamentals course is a comprehensive program that ensures professionals are ready to contribute to their organizations' IT service management excellence.