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The IT Service Management (ITSM) Fundamentals course is designed to provide learners with a deep understanding of the ServiceNow ITSM suite and the ServiceNow Platform. This course is essential for professionals looking to streamline enterprise IT service management and covers the core applications and functionalities that support IT operations. By engaging with this course, participants will gain insights into how ServiceNow ITSM can enhance an organization's IT services through structured processes and best practices.
Throughout the course, learners will explore various modules that focus on essential ITSM processes such as Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, and Service Catalog and Request Management. Additionally, learners will be introduced to the Configuration Management Database (CMDB) and how to integrate ChatGPT for improving Incident Management.
By completing the ServiceNow ITSM training, participants will be equipped with the knowledge to effectively navigate and utilize the ServiceNow interface, configure ITSM role requirements, operate, maintain, and improve IT services through the platform. The ServiceNow ITSM Fundamentals course is a comprehensive program that ensures professionals are ready to contribute to their organizations' IT service management excellence.
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Koenig Learning Stack
Free Pre-requisite TrainingJoin a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.
Assessments (Qubits)Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.
Post Training ReportsReceive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.
Class RecordingsGet access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.
Free Lab ExtensionsExtend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.
Free Revision Classes Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.
Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
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Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
Certainly! Here are the minimum required prerequisites for successfully undertaking the IT Service Management (ITSM) Fundamentals course:
These prerequisites are designed to ensure that all participants start the course with a foundational knowledge base that will enable them to fully benefit from the ITSM Fundamentals training.
The ITSM Fundamentals course equips professionals with essential skills to manage and operate IT services using ServiceNow.
Introduction: The ITSM Fundamentals course provides comprehensive knowledge on utilizing ServiceNow for effective IT Service Management, covering core ITSM applications, incident, problem, change, and release management processes, and more.
Learning Objectives and Outcomes:
