Unable to find what you're searching for?
We're here to help you find itCustomer Service Management (CSM) Essentials Course Overview
The ServiceNow CSM training course is designed to impart a comprehensive understanding of the Customer Service Management (CSM) fundamentals on the Now Platform. This course is essential for those looking to enhance their customer service operations using ServiceNow's CSM solution. It covers key principles, differences from IT Service Management (ITSM), and the importance of not repurposing ITSM for CSM needs. The training dives deep into CSM basics, including terminology, B2B vs. B2C distinctions, customer and product portfolios, and hands-on configuration exercises. Case management is thoroughly explored, with lessons on Communication channels, Agent workspaces, and the relevance of Data analysis in CSM. The customer experience module teaches about B2B and B2C portals, Service Catalog integration, community engagement, and knowledge management, along with practical labs for real-world application. Overall, this ServiceNow CSM training equips learners with the skills needed to deliver exceptional service management experiences to customers.
Purchase This Course
USD
View Fees Breakdown
Flexi Video | 16,449 |
Official E-coursebook | |
Exam Voucher (optional) | |
Hands-On-Labs2 | 4,159 |
+ GST 18% | 4,259 |
Total Fees (without exam & Labs) |
22,359 (INR) |
Total Fees (with Labs) |
28,359 (INR) |
Koenig Learning Stack
Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.
Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.
Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.
Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.
Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.
Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.
Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
Scroll to view more course dates
♱ Excluding VAT/GST
You can request classroom training in any city on any date by Requesting More Information
Inclusions in Koenig's Learning Stack may vary as per policies of OEMs
The Customer Service Management Fundamentals course is designed to enhance expertise in ServiceNow's CSM solution for various professionals.
The Customer Service Management (CSM) Fundamentals course equips learners with core principles, practices, and tools to enhance customer service workflows on the ServiceNow platform.
Suggestion submitted successfully.
Join a free session to assess your readiness for the course. This session will help you understand the course structure and evaluate your current knowledge level to start with confidence.
Take assessments to measure your progress clearly. Koenig's Qubits assessments identify your strengths and areas for improvement, helping you focus effectively on your learning goals.
Receive comprehensive post-training reports summarizing your performance. These reports offer clear feedback and recommendations to help you confidently take the next steps in your learning journey.
Get access to class recordings anytime. These recordings let you revisit key concepts and ensure you never miss important details, supporting your learning even after class ends.
Extend your lab time at no extra cost. With free lab extensions, you get additional practice to sharpen your skills, ensuring thorough understanding and mastery of practical tasks.
Join our free revision classes to reinforce your learning. These classes revisit important topics, clarify doubts, and help solidify your understanding for better training outcomes.
Inclusions in Koenig's Learning Stack may vary as per policies of OEMs